I came in and had the best experience. The beautiful lady at the front desk was super friendly and…read morekind (i didn't catch her name it was around 6:30 on 3/8/24). Once i was in the room it was such a quick and easy consult to get me the medicine i needed. The doctor's aid Dominicko was so calming and even tho i had to get a steroid shot, he was so easy handed!! Melanie B. was my doctor and OMGOSH! Her bed side manner, her friendliness, the way she listened and just wanted to help without diminishing my feelings.. LOVE LOVE LOVE HER. She was great! Thank you guys for the wonderful experience!

I hate to say this, but I wouldn't recommend going here. The environment felt unprofessional. The…read morestaff were distracted, and one employee was on her phone watching videos. I called ahead and was told they only accept walk-ins, so I came in and waited for about an hour. During that time, I noticed multiple people arriving and being seen right away because they had appointments. When I brought up that I had called earlier, the front desk staff became defensive instead of addressing the concern. Plus they charged my co pay without being seen. On a better note, I ended up going to Memorial Hermann Health System just two miles down the road. The difference was night and day absolutely no wait time, a clean environment, and a professional, attentive staff. Just wanted to share my experience in case it helps someone else

My wife and I came in Friday 3/7, where greeted instantly by the receptionist on duty around 3:30…read morepm, the over all experience was great. But the main reason for my review is to commend them on there professionalism, there was a younger couple with two kids who had an appointment set about 30 minutes prior the "altercation", the male customer stands up and says "what's the point of making an appointment if you all aren't going to honor it!" I could tell everyone in the lobby became in easy, however the receptionist handled it perfectly, and simply stated that she apologized for the inconvenience and that they were a tad behind. The man begins to over talk her and state that he's got places to be and that this is unacceptable. The lady kindly responds with I understand you are more than welcome to reschedule. The man who of course is furious, completely twisted her words and said to management that she said he and his family can deal with it and just leave. Too many individuals get disrespected in customer service and lied on, and when I can I like to insure that management knows what really happened.

The stuff along with the x-ray technicians were absolutely amazing and helpful. The doctor on duty…read morewho's name is Andrew Sellers an Asian guy. I'm not exactly sure if that is his name but that's all my paperwork. He was rushing and I get that doctors are busy, but it was probably one of the worst experiences even worse than an ER visit... I paid out-of-pocket, and he completely just minimized everything and told me to move my arm as much as possible, and I physically literally cannot. I'm bruised in. I feel like every other next level was better than this one. I will not be back to this location. I did really appreciate Steph in particular, she made it worth the 2 hour wait to just be rushed out... still not even sure exactly what needs to be done I wish he gave a paper stating what I needed to do, but I had to get the nurse to call him in three different times and he seemed very irritated...

As a quick alternative to the Dr or ER this is my go to for minor issues! I am always seen by the…read moreDr within 10 minutes of arriving and usually out the door in under 30 minutes

I'm impressed. Everyone from the front desk & nurse, to Dr. Koy was friendly, kind, and efficient…read more I was able to get an appointment for less than an hour from my phone call. Dr. Koy was able to identify a recurring problem and explain it to me. Parking was a bit of an issue due to the restaurant nearby. I will definitely be returning (if necessary).

Dr. Moiz Ahmed was a great doctor but unfortunately he's team that processes prescriptions and the…read moreladies that work the front desk are probably one of the rudest and unprofessional people in the medical industry. My medication was filled out incorrectly 3 times in a row! When I tried correcting them, they hung up on me twice! I really couldn't believe it. It was my medication for my cholesterol, which is extremely important for me. Even my insurance called me letting me know none of the information was filled out for their end. My insurance called the doctors office to try to get the info, and they told me they hung up on them! I will never go here again and those women should be fired. This isn't my food order your messing up, your messing up medicine for my health!

One of the best doctors to go to in the Katy area. His staff is nice as well. Short wait time as…read morewell. Dr Ahmed is the best. Thank you for caring and being soooo thorough.

Do NOT waste your time going here! Totally unprofessional! Billing is a joke! And the people work…read morehere is ridiculous! I'm dealing with a billing issue from April and it's October! They said " we called your insurance and the hold time was long so we hung up"!! The patient service is below sub par! If you read any other reviews stating the service is great? They are lying!!! Insurance company on the phone stating they billed it incorrectly, and ready to tell them what to do? No one will answer the phone and manager Rodriguez refuse to come to the phone after I held the phone 1 hour with insurance company to rectify the bill! No one answer billing number after 19 attempts! It goes to voice mail! They mailed out a demand for payment for 10 days or will charge the credit card on file! They running an unprofessional business! The owner of this business is Ms. Mary Santiago... she need to clean house and hire a new team! The medical services here is below sub par! Go somewhere else! Warning.... Do NOT go here!

UNPROFESSIONAL SENSITIVE ENTITLED STAFF!! Do not go here!!!! The last thing you want when you're…read morenot feeling good is the UNEDUCATED STAFF giving you attitude shouting from across the lobby "uhm is there something wrong!?" When THEY called me up 4 different times to take my same insurance card because they had a problem. I'm not smiling because I felt like I was going to pass out. I was there on WED 2/18 and it was the only African American female staff member. If you're too sensitive to DO YOUR JOB, go have an attitude somewhere else. I'm not the one that's clocked in, so if I'm not smiling at you it's okay because IM NOT THE ONE WORKING. Seriously DO BETTER!!! I would like a follow up please and thank you in advance.

Wow...my son got a covid test and we gave insurance info, and they send me a bill for $570.30…read more Outside of that ridiculous-nesss...they don't answer the phone in the billing department EVER, there is no way to contact them via email (thus my angry social media post), and their facebook page is dead. Scam and a half. I guarantee my insurance company doesn't pay them $570 ($420.30 of which was for the "office evaluation" of a simple nose swab in a car drive thru). LOL.... scam scam scam.

Life line was fast and efficient with there service , it's not a whole lot of people in front of…read moreyou , so you can get in and out really fast. The place is spotless and Super Clean , free coffee and water and a nice tv to watch while you wait to be seen by the doctor.Dr. K is young and funny , he's a very nice friendly guy that listens to your complaints I'm def recommending his clinic to he seen on short notice for urgent care

They and her staff are amazing. My go to spot if I need any medical attention for myself and my…read moreworkers (I work construction). Thank you Love Thy Neighbor!

Amazing clinic! The staff is so kind and very accommodating. I felt that all my concerns were heard…read moreand addressed. I don't have insurance at the moment and the cost was very affordable. I'm so happy I've found Love Thy Neighbor and recommend them to anyone in need of healthcare!

The staff and Doctor at Hermann Memorial was impressively polite and attentive to me and my son…read more We left another facility to come here and it was like night and day. What a blessing, so glad we decided to drive the extra 2 miles. We were seen promptly, taken care of by a friendly doctor and got my prescription in a short time. Quality care, clean and friendly environment. This will be my new go to place when I need urgent care for my family.

We will never be back. The nurse practitioner has HORRIBLE bed side manner. She is dismissive, has…read moreher mind made up before you see her, and her tone is horrible. We easily signed in online and the office is really nice, but none of that makes up for the lack of quality of care you will receive. Save your time and go to a different urgent care or the ER - because that's what she will tell you anyways.

6 months later. April 2026…read more The front desk is a mess. Prior, Our point of contract was Alyssa and she was great. She was attentive, helpful and communicative. A true gem for the practice. Now that she is gone the office manager Helen is not only rude but doesn't follow up with patient care. Took me going to office to adress 3 unanswered emails regarding my mother car only to have her tell me, "oh yeah I saw your email today. We have turn over.Sorry about that." Then I ask her what the office policy is for responding to patients. - she says "I told you 5 business days." So why are the emails not answered the after two weeks plus?? We came today to pick up letter we requested via email 3 weeks ago only to have us wait 30 minutes + because the letter was not signed by doctor yet. Helen told us to come at 9am to pick up and it would ready. It's 11:00 am! No respect for her word or our time. This is the exact reason good doctors need the right support with admin, otherwise the result is the chaos we are experiencing.

This is a great place if you want to waste your time. They make you wait over an hour, even if you…read moreshow up early. The receptionists are rude as heck and they pass you over for other patients they prefer more. Huge waste of my time and my day. Never coming back here again. What a joke.

My husband was suffering from sciatica pain for almost 2 weeks. Dr. Drew saw him and in less than 5…read moreminutes, immediately diagnosed and administered pain medicine. We have never been in and out (feeling completely satisfied) at any other facility. The receptionist and nurse were absolutely polite and helpful.

This is called CareNow Urgent Care.... They do drug screens…read moreand other testing. They are slow when the place is empty.