I'm honestly shocked about the low reviews at this clinic! The entire care staff starting from…read morereceptionist, CMA/nurse and PA were all extremely professional, comforting, and diligent. As a self-pay patient, it was very affordable, and they provided suggestions if I needed to follow up. And I worked at an incredible urgent care for years so I'm quite critical of these types of things

Two months ago i went to the location on Preston road in dallas. Even though I have insurance,…read morewhich they took the information, they charged me the entire amount. Then explained as soon as the insurance paid them, usually in about a month, Citydoc will reimburse me. That didn't happen. I contacted customer support and they told me they did send the claim to the insurance co but the insurance co says otherwise. They now won't answer my calls or emails. Be carefull with this organization; they are obviously very dishonest!

Dr. Padilla is an exceptional physician…read more From the moment I met Dr. Padilla, I felt seen and heard... something that can be surprisingly rare in healthcare. He's extremely personable with an outstanding bedside manner that instantly puts you at ease. What stands out most is that he truly listens and makes you feel like your concerns are valid. I've never felt rushed or dismissed. He takes the time to understand what's going on and explains everything clearly. It's incredibly reassuring to have a doctor who not only takes your symptoms seriously but also works with you as a partner in your care. I genuinely trust his judgment and feel confident in his hands.

This ER staff is exceptional. The girl who greets you, walks you through the paperwork, and calls…read morethe insurance company. Excellent. The nurse who starts the process for the doctor. Nurse Jackie is personable, caring, and excellent. Dr. Zevallos not only cared for my teenage son, who was diagnosed with a double whammy (Covid and Flu A), but was also concerned for our family as a whole. Exceptional care from all. I thank God for all these kind, caring professionals who helped us today.

Genuinely concerned about patient, thorough examination. Clear explaining treatment and next steps…read more Very professional and kind.

I'm so happy Dr. Lugo has his own practice now at Stellar Primary Care! I visited today and it was…read moresuch a great experience from start to finish. The office is beautiful bright, fresh, and welcoming and his staff is amazing! Everyone was so friendly, kind, and genuinely caring. Dr. Lugo takes his time, listens, and pays attention to every detail. You can tell he truly cares about his patients and wants the best for them. I left feeling valued and well cared for. Highly recommend Stellar Primary Care!

Advance ER is a walk in Emergency Room that is a very good alternative to a hospital ER or if your…read moreprimary care physician is unavailable. Due to circumstances, I ended up at Advance ER and came away extremely impressed with the staff and facility. My Overall Rating - 5 Stars (Atmosphere, Service, Facility, Return) Atmosphere - I was immediately greeted upon walking in and directed to sit in a very nice waiting area. While this is a full emergency room, I felt like I was in a nicely decorated doctor's office. It made me feel very comfortable and relaxed. 1 Star. Service - The staff went above and beyond. I explained my situation, provided my ID and info, and the helped me throughout the process including assisting with paperwork. Each of the nurses on staff were also helpful, treated me with respect, and the whole time I felt very at ease. 1 Star. Facility - This is the most impressive part of Advance ER. It's like a hospital floor, with a nursing station and examination rooms. Also, they can do everything on site, like imaging, blood and urine work, and more. This makes it very convenient because I didn't have to go to different offices. Everything I needed was done at Advance ER. 2 Stars. Will I Return? - Yes (actually No, because it means something happened to me ). But Yes I would recommend Advance ER to anyone who wants a one stop shop to get a checkup/imaging/prescriptions, etc. all in one place. 1 Star.

This ER is beautiful, very well designed. The staff is very accommodating and it seems the Doctors…read moreare well qualified. Here's the problem...my son went in to check on a sinus infection and the bill was close to $5,000. Gave him an antibiotic pill after a basic check up....ridiculous. Stay away from this ER, it's a total scam.

JJ and Eric have been my care providers for years and I would recommend them to friends and family…read more They are truly such caring and professional care providers!

The billing for this clinic is egregiously high. Came in for a head cold, got a Covid test, a…read moresteroid shot and a prescription for antibiotics. Was there for 20 minutes. Insurance billed $7,024, they paid $1099, the clinic discounted the bill $5568 and I ended up paying $600 out of pocket and I have really good insurance. Unless you're shot in the middle of the street and can't make it to the real hospital, avoid this place. It is NOT an urgent care.

I came in this last Saturday and everyone in the office was super nice and welcoming! They eased my…read moreevery anxiety and actually listened to my concerns. So many urgent cares and doctor's offices these days act like patients are wasting their personal time, but this one didn't. Literally every person I talked to had a smile on their face. As someone with major doctor anxiety, this location was very refreshing and accommodating. I will say that it was very hard to find a parking spot with all of the retail stores surrounding it, so be prepared for that. It would be nice if they had designated urgent care parking so patients didn't have to walk across a hot and crowded parking lot with a fever, but you can't have everything. Regardless, this location will now be my go-to for any urgent care issues!

I and my children have received care and various treatments at this urgent care. From xraying an…read morearm for a suspected fracture, to diagnosing tonsillitis, the staff and providers are excellent and very thorough! Mark PA-C and Brenda were very communicative and understanding. I do suggest making an appointment online. This is my preferred urgent care!

The doctor and/or Nurse who you will see are very good, helpful and empathetic…read more It is the follow up from their staff that is an issue. They did not send the prescription the day I visited and I was supposed to be taking that prescription that very day. When I contacted the staff they said there was a "computer glitch" and so I asked when I could expect it. Response was not assuring, even when I told them that I needed the prescription yesterday. Follow up is key in patient health, great that I am a pretty healthy person and my symptoms are not too drastic.

I had an appointment for 6pm and waited 50 minutes. Then the doctor walks in and sees me for about…read more2 minutes and prescribes me. No empathy, you could tell they didn't really care and just wanted to hurry up and get me out. Won't come back.

I stopped by a little before 9 am and there was maybe 2 people waiting before me hopped in line…read moreonce they opened I was able to schedule an appointment at 10:20 am came back had a little wait. Once I was seen they confirmed my ear infection was prescribed meds and I paid $10 donation they are all super nice inside and they ask if you need prayers

This place is a god send! Not only was it free with only donations asked but not expected, it was…read morealso quick, friendly, best bedside service ever... I was greeted with so much kindness and felt taken seriously and treated well. When you have no money and you need urgent care, go here. I would go here whether I had money or not and I would donate when I could be cause the service was just so exceptional!

I can say without hesitation that the Cooper Clinic saved my life…read more On my most recent visit, Dr. Lynn McFarlane identified a serious blockage in my carotid artery--something I would never have known without the careful preventive screening the Cooper team provides. My cardiologist later confirmed that I had interrupted a potential event. In his words, I caught this just in time. Without this diagnosis, I am convinced I would have suffered a stroke. If I had lived through it, my life would have been irreversibly changed. Instead, I now consider myself as having been given a second chance. That gift is not just for me, but for my family as well. My gratitude runs deeper than words. I hold Dr. McFarlane and the entire Cooper Clinic team in the very highest regard. Their approach to preventive care is not just medicine--it's truly lifesaving. I've been coming to Cooper since my 30s, and this was my fifth visit. Each time I've been impressed, but this time, their thoroughness and expertise made all the difference. If you are considering whether preventive care matters, take it from me: it is an absolute gift. I will be forever in the debt of the Cooper Clinic.

They seem to be nice people. Nice clean facility with a lot of upper middle class seniors trying…read moreto live longer. My only concern is that they have closed their Willow Street gate, which is forcing their patrons to make illegal U-Turn (blowing past the No U Turn sign) on Preston Highway and causing a lot of honking, close calls, fender benders and outright accidents for which Cooper Clinic could be held responsible - should be held responsible. They are so busy making money - they just don't care.

They don't have a functioning phone service. do not even BOTHER trying to call it's fucking…read moreuseless. Was asked to call them back after my appointment. Called back 15 separate times and nobody answered. finally had to drive up to the location to talk to someone in person. girl at the front desk is way in over her head and cannot keep up with the demand. She is constantly promising things and never following through. Asked if she could go check on the wait time as my appointment time had passed and she said she would check,,,......20 minutes later she finally got up to ask someone. ridiculous. And i'm still waiting in the lobby despite the fact that it's past my appointment time and she told me it would take a "only a few minutes" it's been almost an hour this place is unmanaged and reckless

Went in with a foot injury. The receptionist was inattentive and was more concerned with planning a…read morevacation, based on overhearing her phone calls, than offering assistance. I filled out the paperwork and was told I'd be charged $500. I explained that I have 2 medical insurance coverages and included that info in the paperwork. She said, "we only file on your primary coverage ". I asked why they include a blank to add a secondary coverage if they won't file it. She said, "oh, I guess we do file it." The wait was about 2 hours and the doctor and medical assistant were nice. They are the only reason I gave 2 stars. Fast forward 2 months and my credit card is charged on Christmas Day. I was getting ready to cancel my credit card when I saw what I assumed to be a fraudulent charge. Called CareNow customer service and spoke with a kind representative. I explained the issue and she said, " okay this is going to be a lengthy explanation." Seemed to me this is something she has to explain frequently. Turns out, they keep your credit card on file for one year after your appointment and can charge up to $180 without your explicit consent because somewhere in the paperwork you complete when you are sick or injured and in need of urgent care, you sign a form that grants them ongoing access to your credit card. She told me I should have received an email notifying me of the charge. I searched all my email mailboxes and the only email from CareNow was reminding me that they are available during holiday emergencies. The representative offered to remove my credit card so they cannot do this again. I asked for her to do that and she said that they will now be required to send me a statement in the mail, if there is any additional balance due. Pretty skeezy practice that I bet few people are aware of!