I wouldn't normally visit this particular office but, it just so happened to be the closest one the…read moreday I needed to be seen. I suspected a UTI, peed in a cup, and sat in a room waiting for the results. The NP walks in and introduces herself then proceeds to tell me that not only did I definitely have a UTI- I am pregnant too! Now, some people might have either been extremely happy with this information or extremely upset. I just stared at her, in shock, speechless, as this was NOT something my husband and I had been trying to do and having children was not in the plans for us. I felt like my whole life flashed before me and it was about to change drastically. The NP then chuckles and tells me she's just kidding about the pregnancy. UHHHH, NOT FUNNY. Now, I have a pretty good sense of humor so I was okay BUT- this girl doesn't know if I had been struggling to get pregnant or had a history of miscarriage? If I had been unfortunate in the pregnancy department, I probably would have reacted much differently at the initial announcement and then cried when she light-heartedly revealed it was a joke. It's never funny to joke about things like that because there are people who really struggle with pregnancy and have lost their babies. I was appalled at this medical professional's lack of empathy and, as a nurse myself, felt it was necessary to share my experience in order to prevent it from happening to a fragile-hearted woman who's actually struggled with pregnancy.

I recently went to medexpress to get and X-ray and I waited a severe amount of time. After being…read moreplaced in a room I then waited even longer. Finally I was greeted by a doctor that was very kind but didn't seem to know what she was doing. She came in addressed me and my brother both wrong names.Then, my brother was taken for an X-ray,in which the X-ray technologist was very rude. Next I was taken for my X-ray and can agree that the X-ray technologist was very rude.

Sooo I was "that person" who rolled in at 10 minutes to closing (only because I thought they were…read moreopen until 9pm!) However, everyone there was very friendly and very understanding of why I couldn't wait until tomorrow to be seen. They were patient with me as I had to drink fluids to give a "sample" and had me on my way as soon as they had the results so I could go pick up a prescription before the pharmacy closed! I must've apologized to everyone for being there right before closing, and even if they were annoyed that they had to stay late, they didn't show it. Be mindful of their time, most, if not all, have been there all day dealing with all sorts of issues and people! I thank each of them...they were awesome...and now I'm on to feeling better a day sooner!!

Don't make an appointment online and expect to be seen at that time or even remotely close, online…read morecheck in means nothing over a two hour wait no matter what you do.

I had recently hurt my wrist at work and decided to come here to make sure I was alright. We have…read moreall used a MedExpress at some point in our lives so I don't need to go into how the inside of one of these works now. What I do want to touch on, in the COVID era you do need to call from the parking lot to answer a few question prior to entering. Use that as a heads up, it'll save you some time. Check in was pretty swift, they helped quite a bit along the way. The wait was a bit much, but socially distancing in the waiting room was made less irritable by the television. The wait is a bit longer but for good cause. They are making sure that everything is cleaned after each patient. I was seen fairly quickly, suggested that I get an x-ray, which they did onsite. I was given a diagnosis, some guidelines on how to proceed, received some small equipment, and set up a follow up appointment. Everything went as smoothly as it could with all things considered.

I went to medexpress to have an x-ray on my knee and hip and the x-ray technologist was kinda rude…read moreand was not in a good mood and was clearly showing it.

This place is A-OK in my book. I came here during a dreary Saturday afternoon. It was my first…read moretime here, and I came up to the receptionist who seemed rather annoyed that I decided to come in and talk to her. Nevertheless, I signed my name in and only waited about ten minutes until I was seen by a nurse practitioner. The nurse practitioner, unlike the receptionist was extremely friendly and really seemed to be concerned with my health. The facility itself was clean and modern. They also can do your prescriptions right on site for more common medicines. Definitely not a bad place to come to, if you can't make it to your doctor's office during his/her hours.

The staff at this location (Mt pleasant) are rude lazy and unprofessional! I went to be seen due to…read morea work related request and arrived 40 minutes before closing... front desk staff was already in process of closing all of the blinds and shutting down waiting room... and I was turned away for service! I was told bc last appointment slot was taken at 745. Like I said , I thought this was a walk in service and she replied it is so as contradictory as she was I then replied with or is it because you close at 8 and don't want bothered... again her stuttered response because she knew her jig was up and I've often worked in medical field. I know how this works. She told me to come back in the morning. I will not be returning to that particular MedExpress and will be calling the corporate administrative office first thing in the morning This is not the only terrible experience I've had there. my last visit I sat in the office with only one other person /patient there and the entire staff was snacking having a little get together so I opened my door and asked when I was going to be seen bc I've been sitting for 45 minutes with no one to come in my room That lit a fire under an ass and I did get seen but with attitude and quick dismissal. Whether you are a nurse or a doctor, you take an oath to take care of your patients, not to be dismissive and shun away your patient . If that is the case, they need to either close the door or get new staff . I will be contacting administrative offices in the morning. So if you need to be seen quickly, my recommendations would not be this particular MedExpress !

I had an excellent experience with everyone at the east gate med express…read more I am a retired nurse practitioner, with a background in ER medicine. Every one I encountered was kind and professional. I greatly appreciate Dr Nee's attention to detail, and especially his detail to drug interactions. I am very thankful for the overall quality of care.

After slipping on ice and coming down on my side, I felt it was necessary to seek medical…read moreattention. Due to the fact that it was late evening, I went on line to check on or for the ability to schedule an appointment. I scheduled a 10:00 AM appointment. From watching those being called sent through for exam, it didn't seem to matter whether or not you had an appointment or walk in. All seem to be put in a que for examination. It has taken over 2 hours to be seen, x-rayed and a consultation of the results. Up side the Staff is personable, down side what is with the online scheduling if it doesn't matter if you walk-in or show up at the scheduled appointment time?

I've been to my pcp and the hospital with debilitating symptoms for years and this was the only…read moreplace that listened. I was lied to for 7 years at my other doctors. They all said my labs were clear and claimed they had done a Lyme titer, but when I went to med express they did a comprehensive blood test and sent it to what I found out was the same lab as my doctor. The difference was that Med Exp had me download the lab's app and I could see my results... all of them! Turns out the pcp lied. I don't know why or if the pcp just never actually looked at my labs, but I now know they never actually ordered the lyme titer and my other results repeatedly showed hyperthyroidism and elevated levels indicative of an infection . Med Express called me when they got the results and saw from my past results that I've likely had Lyme for those 7 years and have definitely had hyperthyroid throughout that time (which can be caused by Lyme), which went entirely untreated and undiagnosed by the pcp. They ordered antibiotics and transferred my care back to my pcp.... Who has refused to see me for a follow up claiming they have "no evidence" that I have Lyme. (I checked, they were sent my results for sure.) I wish I could just go to Med Ex as my pcp.

Poor care. I went for flu like symptoms hoping to get some help and instead of that the lady at the…read morefront windows was very rude and the PA gave me something for a cough which I don't even have a cough at all. I'm not even congested. Why give me a medicine for somethin that I don't even have? Sounds like miss diagnosis and poor care treatment. Definitely would not recommend.

While on vacation in the area we were compelled to seek medical attention for a family member…read more Unfortunately, we are no strangers to the ins and outs of medical treatment and kinda picky. Cannot say enough positive things about the high level of expertise and patient centric care we received during our visit. The doctor imbued confidence with the diagnosis and efficient treatment of the patient's complaint. Terrific staff and process front start to finish. MedExpress saves vacation. Highly recommend!

Dr. Nathan is amazing. My family(and my kids specifically) have consistently received top notch…read morecare at this MedExpress. We don't ever feel like we're being put through an assembly line. Thank you for all you do!

I am not sure why there are so many bad reviews. We went in on Black Friday because my girlfriend…read more was having an asthma attack. The women at check-in noticed immediately and told a nurse behind her. The nurse didn't seem to concerned and kept doing paperwork so the women at check-in went and found another nurse and she ran out and got my gf quickly. I was very thankful that she was so persistent. The doctor was amazing and kind and we were very well taken care of. This place made a very scary situation better. Thanks!

While visiting family from out of town, I became ill. The people at MedExpress could not have been…read morebetter. Even though busy, they worked me in for a visit. The receptionist was friendly and helpful. The nurse was nice and informative. The doctor was very kind, diagnosed me, gave me a prescription and sent me on my way. Most of the poor reviews I read are from years ago. The group of folks they have there now are wonderful. I'll use them again if needed.

Terrible quality of care. Self absorbed provider who discounts you as a member of the Dr/Patient…read moreteam. Her thoughts & opinions are all that matter. She talks over you & doesn't listen. Won't let you ask questions. She doesn't know the definition of disability under ADA so dont even ask She hung up on me when I was trying to explain it. She has no knowledge or sensitivity of how medical conditions can effect your mental health. She completely dismissed & invalidated me. Just an awful experience

From the owner: Owned and operated by Peggy Phillips, Certified Family Nurse Practitioner (CFNP), Preston Urgent…read moreCare Family Practice provides patient-centered, quality healthcare in Kingwood, WV. Since 2011, we have been the family practice patients across Preston County and beyond trust for their community healthcare needs. Our healthcare facility employs a compassionate team of healthcare professionals including: Dr. Mark Witkowski; Sharon Titchnell, Physicians Assistant; and Tracy Underwood, CFNP. In addition, we are proud to have a team of registered and/or certified nursing assistants and medical assistants. Our staff is highly skilled and trained for their position, and works hard to create a welcoming and friendly environment for patients. We put our patients' needs first and want them to be comfortable with the staff and providers.