Paulo and his team were amazing! They were professional, helpful, did top-notch work and honest!…read more They really went the extra mile to make the entire process of my repair stress-free and kept to the quotation. If you have need of their services----Go!

Note, this place was formerly known as CP Auto Body. Any time I need body work done on my car I…read morecome here. I've been here at least a handful of times. I absolutely love how friendly, honest and reliable they are. They never try to rip you off or up charge you, in fact they actively advise you how to save money! This is the only place that I'll take my car for body work and would highly recommend them.

These guys are the BEST-professional, efficient and no nonsense. Highly recommend. I had a dent on…read moremy hood-they fixed it. Price was fair, service was AMAZING.

I had a 5" dent on the driver side body line above the front wheel well. I visited a popular…read morecollision centre that I have previously used to repair a leak in the cargo area of my Subaru Forester. They quoted me $1700+tax+rental to repair the dent. They explained that the dent would require extensive work to repair the side panel and then paint the damaged panel and also repaint the driver door. After researching my options I visited the Dent Doctor on Doncaster and they quoted me $300 + tax. Picked the car up today and the work they did is phenomenal! Just like new. Thank you guys for doing a great job!

Even for a simple oil change and basic mechanical check, they messed things up. After their…read moreservice, my car started leaking oil and the check‑engine light came on. When I went back, they denied causing it and tried to charge me extra for a "separate" issue. Another mechanic found loose fittings they clearly didn't tighten. They cannot be trusted with any level of work.

Although they have moved and are now on Stafford Drive - DO NOT BRING YOUR CAR HERE FOR INSURANCE…read moreCLAIM - This guy does not care what your situation is - he held my car hostage for 2 months - I am still unaware as to the reason why - huge smoke blower!!! played me against my insurance company. Save yourself the heartache and frustration- This place is the nightmare stories you hear about.

I have been coming to this family run business for my auto bodyshop needs since 1982!…read more What keeps me coming back in the quality and detail of their workmanship. Ralph the owner cares about their reputation and makes sure you are happy with their work. Most recently our 5 week old 2016 Accord met with an accident and I was worried that the car would not look / be the same but when I picked up the repaired car, it looked like it came off the showroom floor! If you go here, look for Ralph and tell him the pain the butt David sent you!

Have used Auto King several times, they are reliable, trustworthy and on time - each time. I have…read moredealt with Nick and he responds so quickly in providing quotations, doing the actual work as well as the pick up. Had some work done recently and it took just a little over 1 day and when I picked up my car I could not tell which side was worked on. Keep up the great work and I am and will recommend Auto King to my friends and family.

Have been going to this auto-body shop for about 20 years and have had my family's various cars…read moredoing the same. Have thrown everything at them -- from scratches to pine-tar messes. Trusted, family-owned and honest. Highly recommended.

Needed work done on my front fender. Ryding was quick to give an estimate and completed the work in…read morethe timeline provided. The replacement fender they initially got for me was broken, but they were quick to call me to advise of the issue, and have it resolved with no additional delays. Great communication, friendly people, great service. Would definitely recommend!

Bad customer service. This dealership is selective to who they give good customer service to…read more From the people who answer the phone, to service advisor. They are all just rude. I have spent thousands of dollars at this dealership. After this product recall, I am taking my business to Lakeshore Honda, as I am not paying for people to be rude.

Bad experience. Would not recommend and would not trust my vehicle to be serviced there again…read more Brought my car in because of an air bag recall and paid for an oil change plus multi-point inspection package. Returned to picked up my car as soon as they called. They said the car was in good condition and no additional work needed to be done. As soon as I got in my car, I noticed a 30-inch crack across the windshield that wasn't there before. Went back into the dealership immediately to report this and at first, they outright denied it. An hour later and after speaking to two managers, they eventually agreed to pay for half the repair cost only. Regardless of their final decision, I felt that the entire situation should have been handled much better (especially if as they say, this is not an uncommon event). Supporting Details: 1) Despite evidence on the contrary, they said that the large crack was caused by a pre-existing chip in the corner the windshield and that any temperature or pressure change (e.g. from the sun or from the hoist) could have caused to spread. However, their own multi-point inspection just prior gave my windshield a green (satisfactory) condition. If the pre-existing chip was significant enough to cause such a crack from a simple temperature/pressure change, I feel they really should have detected it during this stage if they were doing a proper inspection. 2) Even if they missed the chip, the staff member who drove the car back out to me would have definitely noticed the 30-inch crack, which according to their own inspection, wasn't there before. Instead of notifying me and recommending repairs, they ignored this problem and knowingly handed the car back in worse condition than when I dropped it off. 3) The situation should have been escalated to a manager right right away but the staff member I reported this to instead insisted that I wait for my original service rep (who had currently stepped out of the building). After about 10 minutes of waiting, he returned and abruptly dismissed my concern and outright denied that they had anything to do with the damage. He said something along the lines of "we only did an oil change, we never took it out on the road for a spin or anything." 4) When I persisted, he said that I'd have to speak to the manager. Instead of calling one or taking me to see him, he went back to his work and expected me to somehow know where to find the manager's office on my own (granted it wasn't a big building but it was my first time there and I didn't even know where the bathrooms were at this point). 5) I eventually spoke the owner and to two different managers. They offered a "gesture of good will" to pay for half of the replacement cost (retail price for post-market windshield of $450). I informed them that my regular auto-mechanic 6 minutes away quoted me a price of only $260. They didn't believe me so I provided the name and phone number if they wanted to verify. At this point, they threatened to withdraw their offer completely unless I agreed to get the windshield replaced with them instead of taking my business elsewhere. 6) Lastly, hung prominently on their wall is a big "NOTICE TO CUSTOMERS" sign that informed customers to direct any unresolved complaints to the "Ministry of Consumer & Commercial Relations" at 416-963-0321. This number is no longer in service and said ministry seems to not exist either (closest thing I found was the Ministry of Government and Consumer Services who don't deal with this sort of thing). I have mentioned this concern to Ready Honda staff twice and said that they should probably update their sign or take it down altogether. They didn't seem too concerned and as of this writing a week and a half later, the sign is still there. Are they serious about customer service, or is the sign just for show?

My car was TBoned slightly and I brought it to CSN and booked repairs while I went on vacation. I…read morehad to wait longer than anticipated but it was no fault of theirs. Having a foreign car, parts, etc were long in deliveries. CSN kept me updated throughout the process via text and the end result was outstanding! Excellent customer service, great location and customer area and fantastic work! I have my new car new again! They handed it over detailed! I hope I never have to go back again but, if I do, they're my first choice!

## Quick Summary (for readers in a hurry)…read more If you don't have time to read the full account, here's what happened: - Took my car in June 1 for a routine door-ding repair. **Ten weeks later, it still isn't fully resolved.** - **Parts from the roof gutter assembly went missing** during the repair -- first one piece, then a second piece from the same assembly that hadn't been reinstalled -- both discovered only after I got the car back. - I was told the replacement part would take **10 days**. I ordered the identical part myself from Toyota and received it in **2 days**. - Six weeks after the first missing-part report, I was told **I shouldn't have ordered it myself** -- with no acknowledgment of the time already lost. - **Bodywork fit/finish was noticeably worse** than two previous repairs I'd had done here (2015 and 2020), and the shop said that level of fit "couldn't be achieved." - A **pre-existing scratch claim** fell apart when the "proof" photo turned out to be from pickup day, not drop-off day. - Left with a **new paint chip**, **stains on an interior panel**, and a car I was pressured to accept "as-is" because I needed it back. The staff are genuinely pleasant to deal with -- the process and follow-through are the problem. --- ## Full Review This is an update to my earlier review. I'm lowering my rating further, because this experience has gone from poor to genuinely dismal over the past month. As I mentioned before, this saga began June 1st, and ten weeks later, it continues with no sign of resolution. **A couple of days after I picked up my car**, I noticed a paint chip on my rear bumper (details below). Shortly after that, I noticed a part for the roof gutter was missing entirely. I took the car back, and the service agent referred me to Neelam Gabi. Neelam reviewed the intake photos but couldn't confirm whether the part had been installed when I picked up the vehicle. To be fair to her, verifying this is tricky -- the part in question is behind other components that were removed and reinstalled during the repair, so pinpointing exactly when it went missing isn't straightforward. Neelam took photos comparing the intact part on the driver's side to the empty space on the passenger side, and offered to order the replacement, with an estimated 10-day wait. That seemed reasonable at the time. Eighteen days later, I called Neelam for an update. She explained that the parts department had run into trouble, and had mistakenly ordered the entire roof rail assembly instead of the single part needed. By this point it was July 29th -- two full months since I'd dropped the car off. I told her I'd just order the part myself through Toyota. I did, and it was correctly identified and ordered for $26, taxes included. **I ended up ordering the same part myself from Toyota and received it in 2 days.** Here's where it got frustrating: the day after Toyota's part came in, I called Neelam to ask whether CSN 427 could install it, or whether I should have Toyota do it. She told me I shouldn't have purchased the part myself -- that I should have let her handle the order. Given that we were now six weeks into this one issue, I pushed back and told her this didn't seem like a customer-first way of thinking about the time being lost. My time has value too.

The experience I had with Pro Auto Body was great…read more I arrived there with a damaged, scratched car with deep ugly dents; not knowing what was possible to fix, at what price, what kind of people I was going to meet, whether this business was trustworthy - we all know the feeling, and it's not a pretty place. After a few days, I left with a shiny, brand new-looking car - a terrific job, at a price that I really appreciated - and having made a new friend, Hossein. He is the owner and, I would say, the artist behind the Pro Auto Body. You'll find him to be competent, friendly, more than fair, and a pleasure to talk to. If your car is hurt, go to him. It will be good for both body (your car's) and soul (yours). Cheers.

As a female, it can be intimidating having to figure out where to get your car repaired, and…read moreespecially if you have never been in this situation before. Having received six quotes, and interacted with six different service people, I felt most confident with Hossein and Pro Auto Body. What I appreciated most about Hossein was his honesty. He presented two options: inexpensive and a regular quote, along with what would be involved with each option For the record, the quality of work that was done to repair my car was exceptional! I highly recommend Hossein and Pro Auto Body!

Elite Auto Collision is the only body shop to which I'll take my car! These guys are a class act…read more They came highly recommended to me and now I know why. They are extremely professional and their customer service is second to none. I was very happy with the turnaround time and my car looks great! Thanks Mario!! Adele

Incredible work every time. True professionals, they truly care about the customer. Hard to find…read morethose qualities nowadays. Highly recommended.