Stay away from this builder ! Poor quality work , cheap materials, customer service below any…read morerating (it takes weeks before they give you any answer except " we will update you " ). Company breaks their own promises like no tomorrow. Warranty department does everything possible to avoid responsibility and fix the issue. Appliances department does want he wants without even letting you know about the changes or delays. Bottom line do yourself a favor and stay from this company if you want to get good quality house and reliable customer service.

Stittsville Townhome. Two obvious building violations, no self closing hinge on interior garage…read moredoor and no P Trap under kitchen sink, straight to sewage...smell. Can't imagine how many other violations behind the walls, cheap, terrible workmanship. Regret this purchase so much, stay away from any mattamy home!!!

We had a great experience with Pool Builders and have a beautiful pool to enjoy year after year…read more This is a family run business and is one of the reasons why we chose them. They provided a proper itemized quote and offered competitive pricing. The quality of the build and pool equipment is great, we are happy with the features we chose. We especially like being able to turn the pool heater on from our phones at work, knowing we will swim when we get home. Pool Builders definitely went above and beyond for us to create the perfect pool to suit our family and needs. We highly recommend Pool Builders.

Purchased a pool from Pool Builders Inc. this summer, pool was installed on time and job looked…read moregood. However, we had issues with the pricing and what was agreed upon to be delivered. Pool Builders Inc. did not document any changes in contract, strong armed and threatened me when I complained. We made a deal with the company to refund some of the products, but they refused to give me fair payment (or any now) and have kept the lights they agreed to refund. Pros: · Installed a nice looking pool and completed ahead of schedule · Gas company referred by pool builders was very friendly and easy to deal with · Electrician refereed by pool builders was very friendly and easy to deal with. Cons: · Did not deliver on all functionality agreed upon (lights with automation system do not work together) · I complained 2 months after install when I found about the lights not working with the automation system as they were supposed to and the company blamed me for ordering too late. However, they never informed me they couldn't deliver on what was promised. · Pool Builders agreed to refund lights and automation but then tried to charge me for 'extra' concrete poured that was not requested by us. They did not ask for more money until after I complained. After they removed the lights and replaced them with the standard they reneged on the deal and now have the lights I paid for and said they are keeping them to cover the cost of concrete. They have refused to give me any refund even though I have an agreement in email. · Did not document any extras I requested in contract, very vague details about what they were installing. · Agreed to install retaining wall with river rock and gave me price per sqft, after install was done I asked when they were doing this and was informed they no longer provide this service. · Attempted/charged me for extras that were not in contract. · Threatened to take me to court for slander and loss of business if I complained to BBB

Aurelio and his team just finished our 3 bathroom renovation project. I couldn't be more happy with…read morethe work. With COVID-19 even when we had back ordered products, Aurelio was quick to provide expert recommendations on alternatives that fit our design, budget, and kept our project on time. He and his team always took the time to tidy up after each day's work.

Do not hire this contractor…read more He was hired in February 2021, started the projected, completed approximately half the work, and then has not answered me in 3 months. He has not answered his phone; call or text, nor has he answered an email despite his social media showing he is doing more jobs. He currently owes me thousands of dollars in refunds, despite him choosing not to complete the work. All reviews on this profile are either from pressuring his clients, and written by the owner.

We had high hopes in the beginning (2018/19) but due to quality issues and lack of customer service…read moreresponse at Trail View, Kanata - we can not recommend Metric Homes.

Based on our experiences with poor quality, customer service and ongoing delays we can NOT…read morerecommend Metric Homes. Actual home owner.