We had great rental experience with the Ottawa Property Managers management company. Paula was…read morealways quick to respond to our emails. She is knowledgeable, professional and kind. I would recommend this company.

I can't say enough good things about Ottawa Property Managers. They exceed all my expectations from…read morethe initial consultation to the ongoing management of my property. Their professionalism and attention to detail were unparalleled. They are extremely knowledgeable in all aspects of property management. I appreciated that all communication seamless and transparent, in a very timely manner. In terms of value - 100% worth every penny. All to say, if you're looking for a property management company, I would strongly recommend hiring Ottawa Property Managers!

We stumbled upon Rest Easy when my boyfriend and I were looking for our first house together, and…read morethey've been great so far. Every employee we talk to has been very attentive and kind and quick to respond to any matter. Within a week of our dishwasher breaking, we had a new one installed and functional! They've very quick to respond, even if its just to say "Super busy right now, will get back to you shortly", at least we've been acknowledged but not ignored. As mentioned in pretty much all of the posts here, the repair team are always very kind and courteous and we've had great experiences with them as well! We'd definitely recommend them.

I don't even know where to start. It's just very poorly managed. They are SO unorganized and so…read moreunprofessional!! They have a lady who does some showings of the properties and she's really nice, mature and professional and the other "girl" who also does some showings is dressed like she works on a corner. She showed us an apartment wearing shorts so short I wondered why she even bothered putting them on. Coordinated with a skimpy tank top. I have never ever seen this type of service before! We waited forever at the property for her to show up! We talked to one of the tenants afterwards and they told us that two of the maintenance guys were really nice and did their job but also hated their job because the management doesn't know how to manage! LOL! Also, if you have ANY type of issue, big or small, don't expect the manager sending someone over right away. Wait between 2 weeks and never for maintenance. So we ran!!

This is a terrible company in every sense. Property management officer dealing with my condo is…read moresimply not a nice person whatsoever. I have to call many times because often the call is not returned. When I do talk to this person I always feel like I'm disturbing. This person is rude and does not want to help. For the amount they charge, you would think they may care a bit more for their client.

Terrible terrible company. Do not buy any properties that these guys manage. They dont answer calls…read moreand/or emails. I had a leak from my upstairs neighbour for over 3 years and they dont want to deal with it. avoid them period

Hi Erin, for the garbage/ broken glass, if you can provide me with approximate areas as I regularly…read morewalk the property and was out today and our property has very minimal garbage that has blown in and our cleaner will fix when he is out, and I did not see any broken glass anywhere. I have recently walked with the landscaper, our garbage cleaner for garbage pick ups and bylaw and Bylaw has not issued any notices of violation for garbage on our property. So if you can be more specific with the areas you feel need attention I can have looked at, if not it will be actioned as our teams notice it. For the entrance are you talking about the food basics entrance? Those doors are automatic and open when someone arrives and leaves. We are not a mall, we are a condo corporation. Each unit is individually owned and each owner is responsible for their accessibility. If you can let me know your concern with the entrance to food basics, I can pass over to them and have their team look into. We have also had bylaw and accessibility compliance come to the building and check doors to ensure they meet the required accessibility code, which we have not been notified of any accessibility violations. And for customers going to businesses in the tower building we have an accessible door which also meets the requirements. Thanks, Update: the property and surrounding area is still disgusting and littered with broken glass. check it out! it's been that way since I moved to the neighborhood three years ago, you can ask any neighbours. #excuses #strategic incompetence #bullying #gaslighting #No Accountability #SorryNotSprry

They say no smoking harass every tenant that live within the cluster of building across the…read moreproperty but have public ashtrays chained to the benches beside the kids park

If I could give negative stars I would…read more I've rented at numerous properties over the years, but without a doubt, this company has been the absolute worst by far. My experience renting at 21 James St. has been nothing short of a nightmare. When I first moved in, the unit was handed to me in a deplorable condition--dirty, unpainted, and clearly never properly inspected before I received the key. It was evident that no effort was made to ensure the unit was even livable. Maintenance requests were routinely mishandled, with issues left unresolved or completed incorrectly. I've also had their sub-contractors enter my unit without any prior notice, violating my privacy and leaving me with anxiety this would happen again. Communication with staff has been a constant struggle, with responses often delayed or completely unhelpful. To make matters worse, the building is frequently overrun with homeless individuals, and the property management company does nothing to address it. I've had multiple packaged stollen and they've offered absolutely no assistance. The parking garage is disgusting and smells like garbage as has garbage all over the place and it's very clear that no real effort is made to maintain the property or ensure the safety and comfort of residents. This company's lack of professionalism, care, and basic customer service is beyond frustrating. I would strongly advise anyone considering renting from them to look literally anywhere else.

We had a new fob made overnight after making the request for a new one. Sleepwell staff for our…read morebuilding on 1354 Carling Avenue is quite responsible and always willing to help. Thank you and keep up with the good work.