I've been going to Dr. Ashpole's office since the early 2000s, since I was a young girl- and she…read moreand her team have always taken phenomenal care of me. My dental hygienist, Jennifer, is absolutely wonderful--she's kind, patient, thoughtful, knowledgeable, and caring. I trust her completely with all my dental hygiene needs. Even though I live less than five minutes away from two other dental offices, I still choose to travel 45 minutes each way just to see Jennifer and Dr. Ashpole. That's how much I value the care and service I receive here. Truly the best!

Dr. Ashpole is fantastic! I saw her for the first time today after she was recommended by a friend…read more She was able to deal with the aftermath of a broken tooth, decay, and a root canal that had left almost no tooth in an impossibly narrow space. She did spectacular work, and Juliet is an artist when it comes to making temporary crowns. Dr. Ashpole is funny, talented, and kind, and everyone in the office made me feel welcome!

Phone system is horrible and very impersonal and unprofessional. It is AI and they don't understand…read moredates. The day of the week never matched the number of the month. Three times. Could never get a human. They lost a new patient today. My new dentist for 2026 cares enough to have a human answering the phone on the second ring! They gained a patient today.

OMG! After 5 years - I get a text from the practice that I owed 14.00! I was shocked, i thought it…read morewas spam, I called them - they said yes after talking to some stupid AI system- i got a return call stating that i owed this from 5 years ago that they are not writing it off after all these years.. I moved out of town since 2020 -- I guess Russians don't write off balances from patients - only text message from date of service over 5 years.. NEVER- have I experienced anything like this... I hope and pray never again...

This was recommended to me by a friend and I had a terrible experience with their billing. Here my…read moreexperience was a long list of issues the long term care plan, billing errors, insurance issues, a billing communication. On the orthodontia, get a couple of different opinions, I went with them based on the recommendation and pricing I was supposed to pay. There was another company, Buckhead Dental, that quoted me more money out of pocket as they did not take insurance but their Invisalign recommendation was only 3 months for my case. I wanted to cancel the contract with Quality because I was confused why another doctor had given me a 3 month plan, possible a month and a half if I was consistent, and Dr. Gluck gave me a year and a half to two years. I reached out to Invisalign to ask why the plans were so extreme as the molds come from them but they will not speak with you. I tried to cancel but I was told I would owe them $2,500 as they had already done the molds. Based on the communication, I thought I had only provided a non-refundable deposit and not that anything had been complete on sizing. I was stuck with them for 2 years now. Based on this long term plan, I was done in 3 months but I had to waste my time going into the office for check ins where they took pictures of me and said I was doing fine. It was such a waste of time. They had the audacity to try and keep pushing me for more money for an additional retainer. I told them I don't need it and I won't lose it. I never lost my last retainer before and I was not concerned decades later. They kept pushing for me to get it. I told them I'm fine and started to ignore them when they brought it up since they didn't listen the 3x I said no. For billing, the staff either doesn't know how to add/subtract, which seems to be rampant in the medical field, and/or the system is so archaic, they don't know how to use it. The coordinators continuously gave me inaccurate statements and I would have to call confirming that I had paid X amount which was not on their records. I was proactive and kept calling to confirm the outstanding billing requiring them to email me the statements so there would be no issues. They kept getting it wrong from errors I found and had to resend the statement. I kept a spreadsheet to track due to numerous errors. Due to this issue, I wanted to finish paying them and be done so they would not come back. I paid multiple payments a month and would call to get statements sent to confirm we were tracking. By the end of 2022, I paid off my bill in full. Now over a year later and two months later from service and 8 months from paid in full, they are reaching out on a $585 balance. They were fully paid by me. However due to the insurance plan spanning the full treatment, they had not finished charging insurance. They called during a death so I said I would get back to them. I did and left a voicemail giving them the information they asked for but they ignored the voicemail. They never followed up until August 2023 asking about the payment again. Apparently they had been mailing me to an old address with no other communication. I had moved and did not receive any of the forwarded mail until afterward due to the post office. Finally after months of back and forth, I was told I still owe the ~$300-400 as my insurance had paid their maximum. This didn't make sense to me because they knew what the maximum would be at the beginning of service. So my out of pocket should have been exact from the beginning as I didn't add anything or ask for additional services. I should have gone to the other doctor earlier as a second opinion with the shorter Invisalign recommendation and no insurance involved. It has been a complete mess and I hate having to deal with them. The worst medical billing experience I have had and hopefully the last.

I was immediately impressed with the friendliness of the staff and the facility was very nice…read more They had an arcade room for the kids and I nice wife open layout for the actual dental work. I wanted to come in for a general cleaning and inquire about Invisalign while I was there.... slightly embarrassing for me to find out after all of my XRays and scans that I was in the wrong place! They don't do cleanings... They were really cool about recommending another local dentist and priced out what the Invisalign would be as well. They let me keep my free gift bag too (multi usb charger/battery pack/Lip balm...etc) so that was nice. Once I get my general cleaning done I may just take them up on the teeth straighter for my lower teeth (not a priority)

can't say enough great things about Lanier Valley Dentistry! From the moment you walk in, you're…read moregreeted by Lindsey, she is the kind and incredibly knowledgeable lady at the front desk who makes check-in a breeze. Her friendly smile and efficient manner always sets a positive tone for the visit. Laura is an absolute gem--so personable and warm when checking us out at the end of our appointments. She makes the whole process feel seamless and always sends us off with a smile. Jill, the office manager, is truly the glue that holds everything together. You can tell she's amazing at keeping the practice running smoothly--everything is so well-organized, and the staff clearly works together like a well-oiled machine. Chandler, our dental hygienist, is simply wonderful. She's cheerful, thorough, and has such a deep knowledge of dental care. Her upbeat personality makes cleanings something to actually look forward to! And of course, Dr. Lentz--there truly aren't enough words. He has to be the best dentist in the world. He's skilled, caring, and takes the time to explain everything in a way that makes you feel confident and at ease. Lanier Valley Dentistry is the gold standard for dental care. I wholeheartedly recommend them to anyone looking for a professional, welcoming, and top-notch dental experience!

Thank you so much to Dr. Lentz for such a good experience with my extensive procedure today…read moreThursday, January 26,2023. I am a very dental phobic patient and I could not have had a better experience. I would highly recommend this practice for anyone who feels the same as I do. Bette Hales

Consumers beware, these folks will NOT voluntarily tell you that your insurance is OUT of NETWORK!…read more If you have Delta Dental, run.!!!!!!....I paid $140.00 out of pocket for my son's cleaning and a $4.00 processing fee because I paid with my Debit Card. They won't tell you about the $4.00 fee either, they just add it to your bill. It's a money grab when medical offices fail to alert customers when their insurance is out of network. So untrustworthy!

I had a great experience with Dr Buffington and the hygienist at this office, but dealing with the…read moreoffice staff has been terrible. They over-charged us and will not give us our money back. On our first visit, the office did not process the insurance for my wife. I paid her bill on my visit not realizing this 'mistake'. After getting the insurance notification, we realized we overpaid by several hundred dollars. After pointing this out, the office manager agreed we were correct, but we still have not received the check that has been promised to be paid within a week several months ago. We have left many messages for the office manager to call us back, but she had not returned our calls. Unfortunately, I have not been able to figure out a way to contact the owner as there is no email or direct number. Most of the reviews for this practice are before it was purchased by the current owner. Something is not right with this practice.

WOW! Very accommodating and very thorough! Needed a 2 part procedure and they seamlessly helped in…read moremy narrow window of time. Front desk and staff were amazing, really appreciated how professional and knowledgeable Dr Sol was.

The treatment felt rushed and uncomfortably rough. At times, it felt like my discomfort was being…read moreignored, and I left feeling sore and uneasy about the quality of care I received. Dental visits can already be stressful, and I expected a gentler, more attentive approach.

Let's start by saying that I usually only write reviews when I'm passionate about something or an…read moreexperience has affected me in such a way where I need to schedule some time during the day to express myself. Today was my first time visiting the Mall of Georgia Dentistry office. And I'm almost a little hesitant about writing this review because I selfishly don't want more people to find my new forever dentist's office, haha, but they certainly deserve a positive review for the great experience they provided me today. Let me begin with the staff that worked with me today. Ashley (Dental Assistant), Dr. Whyte (Dentist), and Abby (Dental Hygienist) was the best dental team I've ever had the pleasure of being a patient of in my 30+ years of being alive on this planet. The only thing that can surpass their dental care is their wonderful, kind, and fun personalities. From the moment I got into their office, I felt that I was a priority for them. Ashley guided me to my chair, asked me about my dental history, laughed about different things, etc. Then Dr. Whyte came to review my teeth and raved about my fabulously maintained teeth and gums (I'll explain why this is important in a bit), and she provided knowledge about dental care that I wasn't aware of already. Then to complete the service, Abby cleaned my teeth ever so gently while providing great conversation. Both Dr. Whyte and Abby recommended that I don't change anything about my dental routine at home because my dental health was one the best they've seen. They scheduled my next appointment and gave me a goodies bag to take home. Now let me tell you about why this experience was something I had to write about. I just recently moved to the Mall of Georgia area. I was coming from another dentistry practice that I could've continued to use because they have another office nearby my new home. However, the experience I had there the last few times I visited was SO unpleasant that I had to find a new dentist. First, I mentioned that my teeth were confirmed to be healthy and I knew this was the case because I religiously take care of them. But at the previous dentist, they told me that my teeth were in such poor health that I needed to visit the dentist four times a year versus just the two. I knew something was off about this and later found out from other reviews left online that this practice told others the same thing to make more money. Second, the last time I visited this other dental office, the hygenist was SO bad at her job that my gums were bleeding and my entire mouth ached. She replaced a previous hygenist, who was the only positive thing about that practice. She left the organization probably because of their shady practices. Anyway, this isn't about the previous dental office, but I felt I had to mention them to portray the 180-degree difference in care that the Mall of Georgia Dentistry provided me today. So in conclusion, I wholeheartedly recommend the Mall of Georgia Dentistry. I almost wish I needed to visit them four times a year versus just the two because I had such a good time.

I have been going here personally for years. And this will be the only dentistry that I will ever…read morego to. Dr Vancil and his staff are amazing to say the least. They will be upfront and honest with you. But also making sure that you feel comfortable during the entire process. They will always offer you a water or coffee when you walk in. & offer you a donut when you walk out. Dr Vancil is the reason why I have no issue going to a dentist appointment anymore. Thank you all for your hard work!

This office is amazing!! I love the staff and the dentists are above excellent. Everyone is…read moreconcerned and tries their best to make everything perfect for the patient.

Dr. Murfree and his staff are the BEST! Everyone is professional, great at listening to any…read moreconcerns patients have and accommodating to busy schedules. It's always so clean and everyone is friendly and helpful. This is the very best dental practice!