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    Mindful Grooming

    5.0 (1 review)
    Closed 9:00 am - 2:00 pm

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    8 years ago

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    PetSmart

    PetSmart

    (34 reviews)

    I've taken my small dog here multiple times before without major issues, but my most recent…read moreexperience was incredibly frustrating and will likely be my last visit. My dog is only about 5-6 pounds and very easy to groom. In the past, his wash and trim has taken about an hour. When I dropped him off this time, I was immediately told the price would be higher than usual because of trimming around his neck. That was surprising because I've had the same basic trim done there before without any additional charge. I explained that I only wanted a very small amount trimmed -- just his belly, around his butt, and a little on his neck. When asked if I wanted anything else trimmed (like his ears), I specifically said no. Two hours later I called to check on him since it normally takes about an hour. No one answered the phone. Since it was getting close to my son's bedtime, I drove over assuming they were finishing up. When I arrived, they told me they would need another two hours. That simply wasn't possible for me, so I asked to just take him home. They told me he had already been washed and was still in the back wet. They offered to quickly blow dry him and cut his nails and asked if I could bring him back another day to finish the trim. I agreed. While I was there, when I mentioned I had called earlier and no one answered, the employee's reaction made me feel like I had done something wrong just by checking on my dog. I returned on the scheduled day, dropped him off, drove home, and 25 minutes later they called to say he was finished. This was incredibly confusing considering the previous visit supposedly required several hours. I had literally just gotten home and had to work around my baby's nap schedule, so I told them I'd come back after my son woke up. When I picked up my dog, his haircut was much shorter than what I had asked for, including his ears, which I specifically said not to cut. The final frustration happened when I got him into my car. It was obvious they hadn't blown the loose hair off of him after grooming. My freshly cleaned car is now completely covered in short, freshly cut hair embedded in the carpet and seats, which is extremely difficult to remove. Between the inconsistent timing, poor communication, not following grooming instructions, and the condition my dog was returned in, the whole experience felt very unprofessional. Unfortunately I won't be returning.

    The PetSmart groomers in Clackamas and Tualatin are excellent, but I'm hesitant to return to the…read moreone here in Corvallis. The first time I took my curly dog here for Bath and Brush, the groomer couldn't finish her because she pooped and asked us to return the next day. Okay, poop happens. Yesterday I took her in for another Bath and Brush. It was supposed to take 2-3 hours. After 1 1/2 hours they called and said she was ready. However they said they were unable to dry or brush her feet. They told me she "gatored" on them, rolling over like a gator. Huh? (This has never happened before). After paying full price for a Bath and Brush, my dog came out with still-wet, unbrushed feet and a minimal brushing of the rest of her coat.

    Mindful Grooming - groomer - Updated May 2026

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