First and foremost THANK YOU Alex Varela for personally taking the time to speak with me about my…read moreloan. I'm a first time homebuyer moving from California to Texas. Anyone moving during this time understands how stressful the process is with the current climate of the market. After working with Alex's team, I needed just a little more clarification about requirements during the processing stage and a few frustrating hiccups I had encountered along the way (as many homebuyers have). Alex personally contacted me and we spoke on the phone. He attentively listened to my side, and gave me a ton of insight from a lender perspective which allowed me to feel more relaxed about the business I had done with PrimeLending. I was even pleasantly surprised by a handwritten thank you note that I had received in the mail shortly after. I have professionally worked in consumer relations for over 15 years and when I have experiences that exceed expectations, I have to share. Alex, if you're reading this, please know that you are a dignified leader in every sense of the word. Your level of intellect, communication, customer understanding, accountability, professionalism and class is VERY rare and deeply appreciated. Especially in the world of finance. You are an amazing branch manager and I hope to see you and your team thrive even further in the future. Thanks again, Dominique

I recently worked with Ken Whisler with PrimeLending! From the initial phone call to closing day,…read moreKen made the entire process seamless. Ken was so knowledgeable and helpful, I never felt lost as a first time homebuyer. Ken shared and explained PrimeLending's processes and I felt confident in using them for my home loan. Overall a great experience!!

Justin and his team were great to work with! From beginning to end and beyond. They were able to…read moreclose our home loan in a very short time frame and made it stress free. They walked us through every question we had and gave us well rounded advice - I felt like they cared about our total financial well being, not just selling the loan! Justin personally showed up on closing day with some of the most thoughtful gifts for every member of our family. Last but certainly not least (and this is the beyond part because I don't think many other lenders take the time to do this) they have set up strategic touchpoints post-close to discuss any questions WE have about our new home such as - setting up our new loan payments, tax exemptions, home remodel questions, and any thing else! We truly enjoyed working with Justin and his team. They are different in all the right ways. I would absolutely recommend and will certainly use them again in the future!

Justin & the Neo Home loan team are FANTASTIC! Our realtor recommended Justin to us when 1st…read morestarted thinking about buying a home, which started in early 2022. After an initial discussion, he helped guide us to what we'd need to do to prepare for our new home purchase and was so kind and knowledgeable. After deciding to terminate our contract on a new construction home for an existing home, Justin & his team jumped into action. Justin answered my call for assistance on a Saturday afternoon and within the hour had sent over figures for what we could expect on the home we were hoping to go under contract on. Justin & team gave us the knowledge & confidence we needed to move forward with a pre-qualification letter for our dream home and worked diligently over the weekend to set us up for success. Once under contract, the entire Neo Home Loans team was AMAZING! The communication was STELLAR, TIMELY and the Neo Home loan status updates kept us informed along the way. Justin & team helped us go from a contract to closing in 11 days! Who can do that.. Justin & the Neo Home Loans team can! We are so thankful our relator introduced us to Justin & the Neo Home Loan team and we look forward to working with the team to continue to manage our home and setup our family for financial success. Anyone we know who's in the market for a new home will be sent Justin & the Neo Home Loan teams information. Thank you from the bottom of our hearts! We appreciate you and everything you've done to support our dreams!

Mark and the team at Prime were fantastic throughout the homebuying process. My 2nd deal was a…read morecomplicated and long short sale and Mark was highly effective throughout the entire process. Easily reached, direct and clear communication, timely, accurate, and informative are all apt descriptions of my experience. Mark was able to take very aggressive timelines imposed by the sellers lenders and guide us to a fully funded closing in less than 30 days! Very impressed with the service and successful closure. Thanks Mark and Team!

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

Tara Hart is AMAZING. As first-time home buyers, the home-buying process felt so intimidating…read morebefore we met Tara. She is genuine, caring, kind, understanding, and more than willing to help. She answered all of our questions and was very responsive. We secured a surprisingly low-interest rate, and she got us approved quickly! I can't say enough great things about her, and I appreciate all the work she and her team did to make our close happen. Highly recommend her services! Thank you Tara, Lisa, and GSB!! :)

We've bought 3 homes and have had the opportunity to refinance 3 times due to low interest rates…read more We have to tell you, working with Tara Hart - Certified Mortgage Planning Specialist, on our latest refinance was such a breeze! Easier than any transaction we've ever had. She is attentive to detail and her communication is unmatched. She kept us involved every step of the way! Due to COVID-19, we did everything electronically until the actual signing. If you are contemplating refinancing, we would highly recommend you contact her at GSB Mortgage in Grapevine -817- 308-6398.

I did not know a single thing about buying a house, but I had a friend who did. She referred me to…read moreJonathan, and listening to that friend was the best decision I have made in a long time. I'd heard nightmare stories of people going to lenders and being told "you have to pay this, do that, wait..." So I called Jonathan about 4 months before I really even planned to apply. You see, in that moment he really had no reason to help me if you think about it. I wasn't paying him any money, and in a world where time is money he was providing his time and expertise to me who really had nothing to offer for months to come. THAT is the measure. He not only explained the process very clearly and kindly, but he followed up with an email for all that we discussed, assessed my situation, and sent me a timeline for the next 6 months. I was so impressed. Anytime I emailed him, he responded. He also connected me to an AMAZING agent in Lauren Pratt, and together they made it a very streamlined process. Not once did I find it stressful, at all times I was kept abreast of things, and well ahead of time. Due to the COVID-19 pandemic the first time we met face to face was at closing and he was super cool. He shared with my partner and me his love for non-profits and was really outgoing. Being in non-profit work, I loved finding out that he is connected to many non profits. He also does projects alongside them, giving back every chance he gets. I would and will recommend Jonathan to anyone looking for a mortgage loan. If you are just starting your home buying experience, reach out to Jonathan. You won't regret it!

Jonathan was our broker on a recent home purchase, and I can't recommend him more highly. He and…read morehis team were incredibly organized, efficient, and great at communicating throughout the process. Of the several brokers we have used over the years this was the smoothest. We found Jonathan via our realtor Carol Russo (also fantastic!) and he is well respected in the area for ensuring escrows close on time and keeping clients happy.

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Well I will be brief, I don't write reviews alot on loan officers but Brent and his team deserve a…read morespecial thanks from the James family. I have had more than 10 mortgages and this has been the best experience by far! They did not stop after closing...still in touch and lending a valued hand. Thank you and your team for exceptional service!

Global Lending Services - Questionable Lending Practices…read more My experience with Global Lending Services (GLS) was subpar and extremely disappointing and concerning. I contacted GLS to request a loan payoff amount and asked for their bank routing and account number so that I could pay off the vehicle loan through my bank. The representative informed me that they do not have a routing and an account number for electronice payoff and that the only way to process a payoff electronically was for me to give them direct access to my personal bank routing and account number ...ABSOLUTELY NOT GOING TO HAPPEN!!!!!! The representative insisted this was the "quickest way" to pay off the loan. I was then transferred between several representatives, and communication was extremely difficult because of their extremely poor English that was barely understandable. Ultimately, I was told the only alternative was to send a certified paper check to a post office box, which is both inconvenient and outdated for a financial institution handling auto loans. In addition, the interest calculations appear to be structured in a way that significantly increases the overall cost of the loan, which raises further concerns about transparency. I DO NOT RECOMMEND Global Lending Services due to their limited payoff options, questionable payment practices, their poor customer service and lack of understanding of banking processes and poor English/comminication skills.

I had the unfortunate experience of taking out a car loan with this company in 2015. My vehicle has…read morebeen paid off for years. They are supposed to report to the state that the lein has been released. Once they have your money, they don't care. I am going to be waiting a month or more to be able to get my title. During this time, my car is parked with no license. The title department doesn't take phone calls and customer service can't help me. Even the department of transportation is not able to get this information from them. I guess I am at their mercy to be able to use my own car that I paid entirely too much for with their ridiculous interest rate. Do not use this lender if you have any other choice. You will regret it.

I had a question on an FHA loan. I'm the seller, not a buyer, so there was no business reason for…read moreDe Anna to spend time researching to answer my question and call me back. This is outstanding service in my estimation. God bless them.

Dear Rick, DeAnna, Natalie and everyone behind the scenes working to help us,…read more This is my 7th house purchase in my lifetime, I must say you all were a complete joy to work with every step of the way. Always great communications, not too much, just the right amount of advice and guidance. You all are the best, I thank you so much. Anything I can do to further endorse your business please let me know. Have a great day, you made our home purchase a joy.

Shane at Oasis Home Mortgage has always been so professional and helpful during my home buying and…read morerefinance processes. I also greatly appreciate how Shane and his team place great focus on doing what is best for the client. He even provided me some names to lower my insurance. The Oasis Home Mortgage team are true class acts. I would recommend Oasis Home Mortgage to anyone with home lending needs.

From the owner: The Oasis Home Mortgage team is committed to providing clients with the highest quality financial…read moreservices combined with competitive rates available in your area. The outstanding mortgage professionals here will work with you one on one to ensure that you get a financial solution that is tailored specifically to meet your financing needs. Whether you are purchasing your dream home, refinancing an outstanding loan, or consolidating debt, the highly experienced team of loan officers here can help you find the right loan program at a competitive rate no matter what your needs are.