I've used Patricia for two home loans (one in Texas, one in Oklahoma) and one home re-finance. She…read morewas originally recommended to me by my realtor. Patricia is very thorough in explaining every part of the home loan and re-finance processes. She takes the time to ensure you understand what's going on instead of only sending status updates like some other loan places. In addition to her detailed communication, Patricia responds to emails, texts, and calls lightening fast. I appreciate her work style as that's how I operate in my daily job as well to maximize customer satisfaction. I will continue to partner with Patricia on all of my home loan/re-finance needs in the future and highly recommend her!

We could not have asked for a better lender. Patricia truly went above and beyond for us. She took…read moreour calls outside of business hours and answered all of our questions. She is a true professional and closing on time is a given if you work with her. I will continue recommending Patricia to anyone that needs a lender.

It is good to see this location, is finally on Yelp…read more I usually visit the branch twice a month, the service here is always very professional and pleasant. The reason I chose Navy, was due to the lack of availability when it comes to USAA. There were times I needed to deposit a check and the app was down, or deposit a check that exceeded my deposit limit and was stuck. In those cases, I needed a close branch, or trust the postal service to not lose a check that needed to be deposited. I'd rather not be in that position again.

I was initially happy to see Navy Federal in this location until I experienced their poor attitude…read more I needed a notary which when I called was told that one was there and to come in, which I did. There were 8 customers waiting and I was told it could be 20 minutes - 60 minutes or more until a notary would be available. I have never gotten this attitude at any other branch nor at Region's which is where I went to get my documents notarized. This branch is never cheerful let alone implying that they appreciate your business. You are - at best an inconvenience.

Mark is truly the best of the best. He will shoot you straight and make sure you are fully informed…read morewhen you are making the largest (and most stressful) purchase of your life. If you are looking for a true advisor through the entire home buying process, Mark is your guy. He has tons of experience and an excellent team. I've called on hundreds of loan originators throughout my career in mortgage and no one compares to Mark Raskin. He is a wonderful human being who truly cares about his clients and does everything he can to get you the very best deal. I have worked in the mortgage industry for 15 years and have seen every type of loan originator there is. Mark sets himself apart with his service, experience, and expertise. I can count on one hand the loan originators I would recommend to my family and friends and Mark is number 1. If you are thinking about buying a home, call Mark. He will be helpful, he will be kind, and he will advise you every step of the way.

Great communication throughout the process. The Raskin Team made the transaction simple and easy…read more Fast and competitive rates and fees. Thank you Raskin Team.

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Justin Smith helped make our home buying process very easy and efficient. I shopped around a lot…read morewith a variety of lenders and none of them came remotely close to the client service that Justin provided. While other lenders were reactive, Justin was proactive, always available, could always explain things clearly and timely, and provided very competitive rates. Our closing process was smooth and easy. Definitely recommend to anyone looking for a great lender.

When Highlands Residential Mortgage hired Linda Mister, boy did they do a good thing. She's one…read moreprofessional that has my business for as long as we are in Texas. Doesn't get any better than Linda Mister and her dynamic team of working professionals. We came to Linda Mister-Owens on a referral from our trusted Realtor (see separate review). She said "Call Linda. In all the 2+ years I've known her, if she says she can do the loan, she delivers 100% of the time." That was all that we needed. We called her, gave her our scenario, and she told us she could do the loan. Our home contract had gone belly up when our previous lender had missed our closing date on December 9th. Linda and her incredibly experienced team worked diligently to get us in the home in record time. They even had roadblock after roadblock with the previous lender, including ethical issues that Linda coached us through. And she still managed to close on our house 10 days later. I still don't know how she did it, but she pulled out all the stops and made it happen, with the primary goal of getting our family in the house in time for Christmas. A wonderful group, and seriously, the best Loan Officer EVER. She completely has our loyalty! THE GOOD (Not all inclusive) Very quick response time Incredibly experienced Has Underwriter experience, so knows exactly how to package your loan for the UW Digital documents (via Docusign) Cares about her customers (as does the whole team) Large team = always covered when anyone is out of the office A trusted advisor Loan types: FHA, VA, CONVENTIONAL, JUMBO, USDA, BOND LOANS, TEXAS VET and many others All types of refinances, home improvement loans, etc. THE BAD (NONE!)

John and Kelly mad our mortgage buying process so easy. When we got to closing there was no…read moresurprises Thank you

In my life I've never dealt with such ineptitude. Stupidity. Their service is horrible. I was…read morerequested paperwork. Submitted, 4 days later they ask again. So now I'm not only 4 days late the Monday was a holiday. Oh let's not forget my agent had to leave for 9 days. And no one picked up a piece of paper from her desk. So yes another 9 days away. Just asked for more paperwork for another matter. I explicitly told them I do not have a printer. I told them what they require I do not have nor will I till next year. Pure idiots.

The Jones Realty Team is a passionate team with expert level knowledge. They truly have made me…read moremore comfortable and confident. Marcella has curated such a valuable network and has resources for every part of the real estate process. I am so grateful to have met the staff at this team and look forward to purchasing a home in the near future.

Marcella is more than a realtor she is a friend indeed to her clients she will find a solution if a…read moreproblem arises in your search for a home or needing a mortgage lender. She helped me when things didn't go the way I planned. She never gave up on my dream of owning a home. I highly recommend her in the highest regard. You will have a friend for life.

Was assigned to Michael Carbone for a re-financing. Rude, arrogant and short with his responses…read more When confronted, he said he was just so busy. If he was too busy to pay attention to me as his customer then he shouldn't have taken me on. Then he shows up at my closing? Really? I never had met the man - just dropped off papers at his office. But the worst thing - he saved me $600 / month by refinancing, BUT they calculated the insurance / taxes wrong (evidently figured taxes only on property, not on the house I bought that was built in 1980) so after about a year of lower payment, my payment is back up to where it started ! And I paid all those fees, appraisals, etc..! I would have never refinanced had they calculated correctly. I was not behind on the original note! Big regret using them.

they do NOT have a customer service 24 hrs only Monday thru Friday 8 to 5 this is awful when there…read moreis issue with cards and extremely aggravating when there is card issue..

I have loaned a good amount of money to this company over the years. Currently, both investments I…read morehave with them are delinquent. One of them bankruptcy was filed on. I have not received a payment of any kind on it for over 6 months now. The other one was due to be paid back to me in a full balloon payment last month. I have still not received that one either. I don't feel like this company operates fairly or honestly. I tried to negotiate fairly with them and was hung up on. This company COST me way more than it ever made me!! Investors BEWARE!!!

This is an unbiased and honest review. I have been associated with First Funding as an investor…read morefor the past 2 years. Although I am much younger and relatively inexperienced when it comes to investing compared to the rest of their clientele, i have never felt as though I was inferior or "talked down to" by anyone at First Funding. There have been several occasions where I would go in and speak with Mr. Gumm about investments, real estate, etc.for 30-40 minutes at a stretch. Not once did he ever cut short our conversations or dismiss me in a rude manner, although he certainly had every right to since it was I who was constantly taking up his valuable time. Instead, he as well as the other members of the company have always treated me with respect and have provided honest feedback and responses to my queries, which I wholeheartedly appreciate. I have also never felt though as though i was cheated or duped in any of the investments that I have participated in and have always been notified each month as soon as the checks were ready for pickup. Mr. Gumm and his colleagues at First Funding have demonstrated to me that they are not only outstanding professionals, but more importantly, are upstanding individuals.