This was our first visit, and unfortunately it was one of the worst restaurant experiences we've had in a very long time.
The food itself was good (although very small portions for the price) but every other aspect of the visit was disappointing and left us with no desire to return.
Our waitress was largely absent throughout the meal, despite the restaurant being only about half full. We waited over an hour for our food to arrive, which was already excessive. Once the food finally arrived, it began getting cold because we then had to wait more than 15 minutes for basic condiments that should have come out with our meal. My husband ordered pancakes and did not receive syrup for over 30 minutes after his meal was served. After repeatedly waiting for our waitress to return, I eventually had to flag down another server just to get syrup and drink refills.
Throughout the entire visit, our waitress rarely checked on our table. We were never asked whether we were enjoying our meals, whether we needed refills, or if there was anything else we needed. We spent much of the meal waiting and trying to locate our server.
My daughter did not like her French toast, but because our waitress disappeared for such long periods of time, it took quite a while before we could even discuss the issue.
When our waitress finally returned, she brought the manager to our table. Instead of taking ownership of the situation or attempting to provide good customer service, the manager stood silently while the waitress awkwardly asked whether they could replace my daughter's meal. The manager's demeanor came across as indifferent and unprofessional, especially given the circumstances.
At that point, I specifically explained that we had already been there a very long time and asked if my daughter's replacement meal could be expedited because we needed to leave. The manager's response was to simply turn around and walk away without saying a word. No apology. No acknowledgment. No reassurance that she would check on the order. She just walked away. As a customer, I found this incredibly rude and dismissive. I have never experienced a manager respond to a reasonable request in such a manner.
To make matters worse, despite asking for the replacement meal (chicken sandwich) to be expedited, it still took another 30 minutes to arrive. By the time my daughter's food finally came out, the rest of us had already finished eating and sat there watching her eat alone. A replacement meal should not take 30 minutes, especially in a restaurant that was not busy.
What was most disappointing was the complete lack of ACCOUNTABILITY. At no point during the visit did either the waitress or the manager apologize for the excessive delays, poor service, or inconvenience. Despite an experience filled with service failures from start to finish, we were charged full price without any acknowledgment that the visit had been anything less than acceptable.
The food was good, but the service was unacceptable, the manager appeared disengaged, and the kitchen timing was extraordinarily slow. If this is the standard experience, customers should plan to set aside nearly three hours for brunch and pay $75 for 3 tiny meals.
This visit left a very poor first impression and raises serious concerns about the restaurant's customer service standards, management oversight, and overall operations. read more