These are the worst lash extensions that I've ever had, and I've gotten a lot of extensions before. After my experience (details below), I realize that they try on purpose to give you lashes that fall apart a few days in so that you'll have to pay them extra to get refills unless you want to look like your eyelashes have a disease.
On day 3, my lashes started falling out in masses (literally 5-10 lash clusters lost every single day) even with no water contact and me not touching them (see picture of how bad they look 3 days in). When I emailed and texted them frantically about it, they proceeded to ignore me for FOUR days and only responded when I followed up. They said they usually have a 7 day guarantee, but since I'm over the 7 day limit, I would have to pay to get the lash extensions fixed. When I pointed out that the only reason I was over the 7 day limit was because they took FOUR days to respond to me and that if they had responded on day 1, I would have been within the 7 days, they had no good excuses to give you that and so they ghosted me. I followed up 3 times, but ultimately never got a response.
So unless you want to pay for refills after already paying $150+ for the lash extensions to begin with, I would avoid this place at all costs. Instead go to CC Brow and Lash Bar, where they have better reviews, better quality, and they truly do stand by their quality guarantee (as I can attest to when they gave me free touch up). read more