I do not endorse or recommend this dental office for individual or family care. I've been a patient with Dr. Millikan for the past 10+ years and until recently have been relatively satisfied with the care and services. Ever since the practice changed from "The Gentle Dentist," the issues continued to grow. Over the past two years, there has been a significant staff changeover, both medical and business. The primary areas of concern for me with this office include poor communication, inaccurate billing, and lack of continuity for patient care.
The office staff seems to operate as a separate entity and fails to communicate with the medical staff effectively. On one occasion, I was in the dental chair waiting for a procedure, and the office staff called me on my mobile phone and said they wanted to set up an appointment for a cleaning. I told them I was in their clinical area getting a procedure done and asked why it wasn't addressed when I checked in or was in the waiting room? The response was, we didn't know you were here. (lovely)
After each visit, I paid for the procedures and services rendered and explained the amount of coverage my insurance provides. My care and account result has led to multiple errors in billing and poor procedures and decisions on my dental care. When attempting to talk to Dr. Millikin, his office manager, Kelly, stated that the Doctor only discusses dental procedures and not billing issues. After discussing the care and billing, I was assured everytime that nothing was owed on my account and it was a billing error by their office. Yet, months later, they would call and say I owed money, and we would hash out the same story. The response continues to be my insurance failed to provide coverage. At the same time, I had to remind them that the procedure in question was part of a follow-up resolution to a procedure they messed up. Unless you remind them of the facts and your last treatments' storyline, they will continue to harass you with misinformation and requests for money not earned.
When you schedule an appointment with this office, you often don't know who will provide treatments/procedures. On one occasion, I had a doctor say I think we've met, and told him we hadn't. He asked me to pull down my mask and said, yes, I know you. Rather than introduce himself, he discounted my understanding and pretended what I had to say didn't matter. The next visit was with a different dentist and entirely new dental techs. I explained some of the challenges I had been having with the quality of care and upcoming decisions. The response was supportive and questioned some of the procedures. I left my last appointment feeling as if I had been part of a place that only cared about money and accepted No responsibility for poor dental patient care, billing issues, or my concerns.
Dr. Millikan is a friendly person and appears to listen if you are in a one-on-one situation. In my opinion, the patient experience and overall quality of care have been compromised by poorly managed and executed operations. I would highly recommend seeking dental care from other local dentists. read more
