For the first two years visiting this practice, I had nothing bad to say. The office seemed courteous, clean, and run well. I had to have some work done at the beginning of the year. We payed for the treatment at the time of service and thought that we were done. Several months later we received a bill from them, stating it was for my work. Our insurance sent us a statement claiming that it had been filed as something else. When confronted about the bill, the office staff treated me like I knew nothing, talked over me, and put me down, not letting me get in a word edgewise. We payed the bill, still not understanding why, and left the practice.
Fast forward a few months, I found another dentist, and at our first cleaning, he saw what looked like faulty work. When confronted with it, Dr Allen called me a liar to my face and said so to the other dentist. When I called and asked him about it, obviously unhappy about being called a liar, he defended his position and HUNG UP ON ME without letting me say anything but hello. When I tried to say anything, he just talked louder and faster. I was upset, yes, but I was still trying to be curteous and polite. I called back to talk to him. He refused to talk to me, and had a dental assistant talk to me instead. I was able to have a conversation with her, one where I was finally listened to, and we were able to resolve the bill question, and talk about the work (not faulty).
I would have been totally happy with this office if I had never run into any problems. Unfortunately, when I did have a problem, they would not take the time to professionally explain the matter. Only ignored my questions, talked over me, degraded me, and would not listen to anyone but themselves. Had they addressed the problems in a different way, they would still have my business. But when I can't trust them, or bring up my problems with them, it's time to change. And calling someone a liar without bothering to listen to them is NEVER ok, especially in a professional setting. Unfortunately, I cannot recommend them because of this. read more