They told me I didn't have an appointment today, but I did and I have the appointment card to prove…read moreit. The woman at the front desk acted like I was crazy out of my mind for saying I had an appointment today . They offered no apologies. and made no attempt to reschedule. They did tell me that I could wait an hour because the hygienist had a patient at 12:30, which was supposed to be me. Prior to this, I had billing problems with them. One time they didn't bill my insurance. When questioned, they said it was because the image of the card I sent them was blurry. Instead of telling me that it was blurry and asking me to send a new one, they just didn't bill insurance and kept sending me bills. ??? I sent a new clearer image to the 2-to-3 different phone numbers they told me to text it to and I guess one of them finally worked and they billed insurance. Then they told me there was a balance still due so I called and the woman, and over the phone she said the remaining balance was $23 so I paid it. Two days later I got a bill for $44. It's just these weird expenses and a very disorganized scheduling and building system. Today the woman at the front desk, even though I was clearly upset when I left shouted "have a nice day!" after me in a passive aggressive way. The hygienist I had was good but the billing and front desk staff are unacceptably bad. I'm happy to be moving.

Always been exceptional and outstanding. With Dr. EADS retired now, not sure how it will be going…read moreforward.

Dr. Gray is 100% HONEST! GREAT care, super gentle and so intelligent!…read more Was told I needed around $5,000 of dental work at another place and Bloomington Family Dental said no, I did not! Saved around $5000, THANK YOU Dr. Gray. He is also so very nice, gentle and intelligent. Kayla, the out-front person is also so nice, caring and intelligent. Dr. Gray is THE BEST!

They are so accommodating and are fantastic when it comes to anxiety. The numbing shots are always…read morescary to me, and they have completely helped me not have those fears. I've seen where people say the front desk ladies aren't nice, and I found that to be untrue. Every single one I've spoken to is friendly and has had patience with me.

This place is great! The staff is friendly and accomodating, the dentists are caring and kind,…read morethey got me right in for a toothache, and the appointments are always right on time. I have a bad needle phobia, and they were all understanding. Even had the option of oral sedation when I needed several cavities filled. It was really a good experience!

The staff and Doctors at Jackson Creek Dental are all professionals and very good at what they do…read more That's why i keep coming back for maintenance and specialty work. I trust them to do what's right, and to help me learn what I need to do to have the best possible dental hygene.

Everyone is kind and professional. If feels like a small locally owned group and you can tell that…read morecustomer service is priority.

I ended my time at Bloomington Dental Group in 2014. On 2 separate visits Dr. Howder mixed up my…read morechart with another patient. The first time he entered the stall with the intent of pulling a tooth, luckily I stopped him before he completed the task. The second time he started the visit by reprimanding me for not getting 8 cavities filled at my last visit, again he had mixed up my chart with another patient. The last straw was when at a visit I told him I had been waking up in the morning with a tense jaw and was afraid that I had developed night time grinding and asked for recommendations on how to manage it. He rolled his eyes and said, "just stop". Not exactly the most helpful suggestion for managing an involuntary activity when you're asleep. I switched dentists and discovered that I have a misalignment contributing to night time bruxism which was treated with a bite guard and adjustment.

Literally the best dentist I've ever been to. At 31 years old, all my life I've always hated going…read moreto the dentist. Dr. William is the best. The oral hygienists are super friendly, conscious, dextrous and caring. He was very gentle at pulling out a healthy tooth I didn't want anymore. He didn't recommend it but I hated the food getting stuck in there. He pulled it out with literally no pain or anything. Sometimes they clean your teeth with the water jet which signals every nerve in your body to sense pain but afterwards, it is worth it. I recommend this place 100% and I hate the orthodontist. I really like him because he's always straight to the point, very knowledgeable, and cool.

I am one of those people who has a fear of dentists. Blame my childhood dentist back in Gary,…read moreIndiana whose nickname was "the butcher". So, don't judge, but I had not been to the dentist in nearly two years, since I moved to Bloomington from California. I loved my dentist in California and so I took my time finding a dentist in Bloomington. (plus I just didn't want to go) Dr Arnold's reviews were glowing, and even though my partner has a different dentist here in B-town, I decided to try Dr Arnold based on Yelp reviews. The office is a bit hard to find if you aren't familiar with the Eastside of town. It is sort of behind the now-closed Marsh store, in a mini mall next to a dance studio and a waxing salon. Plenty of parking in the lot. Courtney was my hygienist today and she was wonderful. She listened to my ramblings about how much I hate the dentist. She was mellow and I felt like she gave my teeth a very thorough cleaning. She was just the right combination of quiet and talkative during the cleaning. (my hygienist in California was very chatty and it's hard to answer questions with sharp instruments in your mouth). There is a tv on the ceiling so you can watch while you have your cleaning. Courtney caught on fast that the show on the History channel was about mass murderers (not a very calming show) and she switched the channel to ESPN for me. Next Dr Arnold (Bill) came in and introduced himself. He was great. Very down to earth and approachable. We chatted a bit about California and then he began his exam. Again, great exam and he gave me advice about some tooth sensitivity I have been experiencing. Next appointment is six months from now and even though I will still be freaked out, I won't be AS freaked out. Definitely recommend. If you have been putting off a dental exam, go see Dr Arnold.

Been with Dr. Tharp for over 30 years and I just love him. He's always done his best for me and my…read morefamily. I could never go anywhere else. I felt that he's always gone above and beyond to help our family with great dental care.

The dental hygienist I saw was communicative and very thorough. She was sensitive to my needs and…read moreslight pain, and was quick to offer multiple solutions (topical, advice, etc.). She also provided a diagnosis as to why I had an issue that she would have the doctor confirm. I'd give her five stars because it was a satisfactory and thorough cleaning. The three stars owe to the level of care and contact provided by the dentist (Dr. Tharp). I spent only 2-3 minutes with him despite being a new patient, with whose dental needs he was unfamiliar. He looked at my x-rays, spoke briefly with the hygienist, and did a brief look in my mouth (mostly at the troubled area). He did not complete any periodontal charting nor a dental probe. It was a very brief encounter, skipping many steps that all my previous dentists have completed. I was also dismayed to see a haphazard approach by both staff and patients in common areas to mask wearing (most were not) despite still being in a pandemic, despite a small and enclosed office space with seemingly older ventilation, and despite a city-wide mask mandate where exceptions would not apply in these circumstances. I would return for the hygienist, but not for the doctor.

Very frustrating with their billing methods. They estimate your payment before submitting to…read moreinsurance and there is NO reconciliation after submitting to insurance. On one claim they charged me about $700 with no claim submitted to my insurance company. Their bookkeeping is shabby at best.

Worst dental experience l have ever had by far. Blue Davis may have the skill set to do the job,…read morebut his bedside manner was awful. He literally yelled at me while l was in the chair and he was standing over me angry. His message was disrespectful and shaming, saying because l had wiped the corner of my mouth and put that tissue in my pocket I had now "contaminated his entire office" and that now he was going to have to "decontaminate" everything because of me. His voice was loud enough to be heard by all the people in the office. I found his behavior grossly inappropriate and tried to process it with him in a reasonable tone of voice. He fired me from his practice on the spot, which was unnecessary since l would never return to a place where l am treated in such a way. He is nothing like Dr.Lawler, his predecessor who was kind and gentle. Prior to Blue Davis joining the practice, l had been a long-time patient and office staff has always been stellar. It is too bad they now have to work for such a tyrant.

This is the 2nd review I have left for Dr. Whitlock's Dental office. I have been going here for…read morewell over a year now and I have nothing but positive things to say about their staff!! I had some composite bonding done here awhile back. I left a message after hours to see if there was any possibility they might be able to see me the very next day to repair a small chip, as I had a formal event that weekend and was hoping to have it fixed before then. They squeezed me in during their LUNCH hour the next day to repair my tooth! Their customer service is wonderful and their staff are always so incredibly kind and helpful! I would highly recommend this dental office to anyone!!

Very pleased with my experience at Dr. Whitlock's office. After a long and challenging implant…read moreprocess with a different dentist, Dr. Whitlock was recommended to me. The initial appointment where the impression of my teeth was taken was a bit weird. It was late in the day, there was a big remodel happening at their office and a patient fell down on their way out of the exam room. It wasn't a great first experience. The appointment to have the crown put on my implant went much better. Sadie, who was working with Dr. Whitlock, was very nice. Dr. Whitlock did a great job explaining to me what he was doing. The procedure was painless (except for the sting of the Novacaine shot) and the crown fit perfectly. I will be going back soon for a cleaning. Happy to have found a new dentist.