Previously a big fan of this business, I now feel horrible for recommending them to friends and…read morefellow farmers. I initially went there because it was the only place I could get Merrick calf nurser nipples, but liked their all-milk milk replacer and the unmedicated scours boluses they carry, so I kept going back. I don't know if there's been a change of ownership or management in the meanwhile, but our last few experiences there have left us at the "Never Again" point.
Back in January I called to order 2 ton of steer pellets to be bagged, stacked on pallets, and wrapped. They told us to give them at least until noon, so when we arrived at 1:30 ish and they had no idea what we were talking about, we were irritated, but willing to work with them. We rearranged our day, and wasted two hours waiting for them to get their act together. (Apparently the girl who a took our order neglected to put it on an "official" Post-It note, so it simply didn't get done. Fine, understandable. Crap happens, regroup and deal).
Next time I called -- ordering 4 ton this time -- I double checked and triple checked before making the hour drive. They were still bagging when we arrived after our scheduled time, but at least our order wasn't a total surprise to them. While waiting, we struck up conversation with one of their employees. He asked why we didn't just have the product delivered in bulk, because he "delivered down there all the time". Good to know.
Fast forward to last week. Trying to dodge between raindrops since pellets and rain don't mix well, I called to see when they could deliver. I was told that they couldn't get to it last week, but to let them know when we wanted the delivery this week. I was quoted a price of $650 per ton, plus an $80 delivery fee. Perfect. No need to explore any other options. Or so I thought.
I called this morning to arrange delivery by Wednesday morning. The person to whom I needed to speak wasn't available, so I left my number and waited by the phone. Three hours later when I didn't receive a return call, I called them again. Explaining what I needed, I was told that they weren't able to deliver. At all. Ever. Apparently between last Thursday and today, Monday, their delivery truck became too decrepit and unroadworthy to make the 57 mile trip.
So now I'm left scrambling, and when I told "John" as much, his shitty attitude didn't help any. I literally hoped he'd choke on his smarmy "Have a nice day".
Given their incompetence, lack of communication, and don't-give-a-damn attitude, if you're looking for a good place to buy your feed and herd health supplies, look elsewhere. I know I'll be rescinding my recommendation of them to everyone I know.
