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    Recommended Reviews - Millett Masonry

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    5 years ago

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    Driveways By Heap

    Driveways By Heap

    (40 reviews)

    Just had Driveways by Heap perform the work Heap paving was supposed to do. These guys were so…read moregreat. From Genvieve's estimate to the work being done by Rob and the crew, everyone was great, professional and friendly. Highly recommend these guys. Thanks for a great job all. See you in the spring for sealing.

    Edit: I would like to address that it is bold of the company to attempt to fact check in their…read moreresponse of my review, given we have documentation of all communication and timeline. Not once did I speak to their team in a disrespectful manner. Was I firm and direct? Absolutely. Not once was I inappropriate, unlike their owner. If any prospective clients see this and would like to ask me about my experience directly, I'm happy to have a conversation. I have no further interest in communicating with a company that continues to not truthfully own up to their faults in this. I am deeply disappointed and disturbed by my experience with Driveways by HEAP and their owner, Robert. From the start, communication with this company was extremely poor. It took months for them to respond to our request for a quote for options for our driveway and a small asphalt patch in our backyard. When they recommended sealcoating and they finally scheduled the work, they only completed part of the job -- forgetting the backyard patch we had clearly discussed and agreed upon. When we reached out to address the incomplete work, we were initially told they'd return within days. Weeks passed with vague updates, broken promises of return dates, and no follow-through. We asked them not to cash our check until the job was done -- but they did anyway, before completing the work. As soon as we realized the check had been cashed, and after my husband had multiple failed attempts to get ahold of Jamie, I stepped in to follow up - which was apparently unacceptable to do on a Sunday morning. She blocked my number and bizarrely informed my husband via email that she would only be communicating with him going forward -- an unprofessional and move that made me question if we were still in the 1950s. Things escalated with misogynistic language when I called the company directly and and asked to speak to Robert, the owner. I have never been spoken to by a service provider the way he spoke to me. He was verbally abusive, condescending, and used language that bordered on threatening. He insulted me personally and dismissed my entirely reasonable request to complete a job that had been paid for -- going so far as to accuse me of being part of the "instant gratification generation" and "making a mountain out of a molehill" as if expecting a service to be completed within a month is unreasonable. This business not only failed to complete the work in a timely or professional manner, but their treatment of me as a customer -- especially as a woman -- was hostile and deeply inappropriate. No one should be spoken to or treated this way.

    Millett Masonry - masonry_concrete - Updated September 2026

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