From a business stand point, as an undergrad student I'd say the business is okay. They do good work, the shirts are cleaned nicely and are ironed skillfully. The turnover is usually just a day or two given that they seemingly do the cleaner procedures at their location as oppose to sending them out like some dry cleaners, but their rates are pricey compared to other dry cleaners, also, it's cash only.
The owner will make sure to charge you to the exact dime and penny for their work. I had a shirt clean once(first time customer), upon pick-up I asked the owner whether if she could travel-fold the shirt for me since I was walking back to my apartment. She make it clear to me that it cost extra; I ended up folding my shirt in her store in front of her. A very dissatisfying experience for me as a customer. I've used 3 different dry cleaners prior to her, all of which have cheaper rate for cleaning, and did not cost me any extra for folding.
Given the owner is a Korean, raised in Korea and had been in the business for 13 years, let's just say that her style of customer service is "different." She would tell you that she cannot guarantee to remove the stain/spots. She would not give you any quotes over the telephone either. Heck she wouldn't even just give me a few of those little transparent plastic clips that they use to clip the shirt sleeves together after they iron it(they're $2.99 for 500 of them, all I wanted was just a few). I told her they really don't worth that much and I just needed a few of them to replace the ones that I misplaced at home, I was gonna offer her $1 for it. She told me to buy it myself. I understand she is just doing what she can to protect her and her business, however I don't think she fully realizes that these little things adds up, and it will alienate her business away from becoming interpersonal. Being interpersonal and having a sense of connective-ness is essentially for any business, let alone a small business.
This is my personal experience after using her service. I don't mean to project any biased on her, go ahead, I encourage you to give them a try. You might find a pleasant experience. I know I'm not going back there. For me once is one too many.
-Lu read more
