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    Mille Aesthetics

    5.0 (1 review)
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    Services - Mille Aesthetics

    Laser hair removal

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    1 year ago

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    Image Care Electrolysis

    Image Care Electrolysis

    4.0(31 reviews)
    1.8 miInman Square
    $$

    I went in for a microdermabrasion, Wednesday, Dec 27,2017. I really wanted to love it. The ladies…read morethere were all so nice but I must admit, the process was not as relaxed as people sell it to be. I figured the pain might be worth it-- while the lady was really rough on my skin, I trusted that she knew what she was doing. After the microdermabrasion, my face was red in all different areas. I figured it would heal after some time. Days, weeks have gone by and there has been more scars on my face than prior. I'm really unhappy about the results. I was reluctant about posting photos of my face but I dont even care anymore. The following Friday I left them a voicemail, asking for some helpful advice on what I could do or a potential refund. It's been over 2 weeks and I still haven't heard back. I truly hope there is good reason behind why I was treated in such a manner. (Might be in a different order) 1st photo: Photo of my face while I sat in the waiting room. 2nd photo: Immediately after the session I went to the bathroom. My face had never felt as abused as it did that day. 3rd photo: 2-3 days later. Scars that never existed prior to the session, begin dto appear. My skin felt like it had been scraped against concrete. It no longer felt soft, it was rough and gritty. Today, it's been more than 2 weeks and these scars still remain.

    After nearly 18 months and probably 25+ appointments, the results haven't been worth the time. I…read morewas a regular of Kerrin who was always very friendly and extremely accommodating. What ultimately drove me to end my treatment at image care was an unfortunate situation with another esthetician while Kerrin was out of town on vacation. Admittedly, I was running about 2 minutes late to my appointment (I was walking in while a family member recovering from literal spine surgery who had called me for the first time since his procedure as I was walking in to Image Care). This was my first time running late to an appointment over my 18 months with Image Care, and ironically the first time that I didn't have to wait 5-10 minutes past my scheduled appointment time to be seen. In the past, I have waited extremely politely for as much as 30 minutes past my scheduled appointment. The team there is often booked back-to-back and I understand that they are often working hard to see every client for their scheduled time. As I was walking in today the previous client was just leaving the treatment room so I assumed this didn't cause any hold ups. V (Vee? Not sure on spelling) who had booked me while Kerrin was on vacation started my treatment, made very little progress during my short procedure, and stopped after 8-9 minutes when I had paid for 15 minutes that day (the appointment was cut shorter than I was late for). I politely asked her to get just one last problem hair, to which she replied, "No. No you were over five minutes late and I'm not going to be delayed for the rest of the day because of that." Funny because my last appointment with her was delayed by 20 minutes (And her claim was also totally untrue) . Thanks V! I had seen V one time prior to this appointment. While she was more friendly that time, she seemed probably new at the trade and was only able to make half the progress that I usually get with Kerrin during a 15-30 minute appointment. She literally said, "wow! How does Kerrin get so much done in 15 minutes?!" and suggested a 45 minute follow up even though I've kept this schedule for over a year now. In addition to her poor technical skill, she is apparently totally unwilling to provide the service you pay for. For a treatment that charges per minute, booking with V will be a complete waste of your time and money. Apparently you'll pay for twice the time with only half the progress! Only plan to go to image care if you're working with Kerrin. She is the business owner and has truly been great during my time there. I'm sorry to be leaving because of her ditsy, rude, and untrained staff.

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    Mille Aesthetics - medicalspa - Updated May 2026

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