One of the most inconsiderate and traumatic experiences I've had at a park. I was not informed about the ice skating "sessions." I showed up with my five kids and paid for four to skate while renting skates. I was again not told they would have less than 40 minutes to skate. My card was charged at exactly 3:16. After getting hot cocoa and cookies for the older kids, my toddler decided he wanted to try skating. I went to the window and asked for two more tickets so we could skate together. The staff member processed my card but then immediately informed me that the payment was for the next session at 4:30. I was confused because I was paying for the current session to skate with my other kids. She said we couldn't join them, so I asked for a refund, as I had clearly stated my intention to skate with them.
She refused my refund, and when I expressed my frustration, she threatened to call the police! She told me I couldn't even grab my other children and that I needed to leave immediately. That's obviously illegal, and I wasn't about to leave my little kids behind. They essentially stole from me, and as I was returning the kids' skates, another manager approached me, screaming and waving her hands in my face, seemingly trying to provoke me. She verbally assaulted me, calling me names and trying to trigger a reaction. Other people started recording, and I later discovered that some were her friends, attempting to post the incident on TikTok simply because I wanted a refund for not being able to skate during the session I had paid for. I didn't even leave the window when I realized I could not skate.
A little understanding would have gone a long way, especially since their employees essentially scammed me. I plan to dispute the charge with my credit card company, as I feel I was wronged. This is particularly disheartening since I had previously posted two videos about Millcreek Commons on my TikTok, which received thousands of views and comments, all of which have since been deleted. It was such a terrible and embarrassing experience. I was also alone with my five kids, and she was yelling at them too. Then she literally ran to a police car, trying to create an even bigger scene. read more