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    Mill Pond

    5.0 (1 review)

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    7 years ago

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    Brightstar of Central Iowa

    Brightstar of Central Iowa

    1.0(1 review)
    1.8 mi

    Not certain about their organization as a whole but very clearly one specific nurse, Melissa M…read more outsourced to an Assisted Living facility (Walden Point), has discriminated against a potential resident. Melissa's actions were completely insensitive, uncooperative, unethical, and deceitful so that she can create her own outcome based on her bias. "Her word against the families". We made attempts for our Case Worker to be present for Melissa's evaluation and she did not even acknowledge she knew who the potential resident was nor returned phone calls so that our Case Worker could be present as his representative. She lied several times about several situations in order to sabotage the outcome. Based on 2 additional nursing and professional evaluations for my family member, Melissa's feedback is discriminatory. BrightStar has not taken action against this nurse on former complaints from others in similar situations so now there are black marks against BrightStar and Walden Point of Des Moines. "Your're only as strong as your weakest link". There is recourse if you're reading this and have complaints of your own. Iowa Board of Inspections and Appeals, State Ombudsman and make sure you have a Case Worker to represent your Senior resident/potential resident. If these actions are never reported, BrightStar, Melissa M.and Walden Point will continue their unprofessional and unethical practices that effect the best interest of the Assisted Living Residents.

    Mill Pond - retirement_homes - Updated May 2026

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