I spoke with my mother this morning and found out a very interesting decision in relationship with their transportation benefit. The activity director is on vacation for two weeks and the facility has canceled all transportation needs for the next two weeks. This includes trips to the grocery store. They have another facility in Ankeny that provides transportation. Cannot have one of their bus drivers over there come and take residents to the grocery store or other appointments? For the amount of money they spend on rent and services, they should receive a discount because one of their services is not available for two weeks.
I was there in May over Mother's Day weekend and they did not plan correctly for the number of people coming for Mother's Day brunch. They ran out of food. Also there were no management present on the weekends ever. Activities did not plan anything special for the women at the facility. They make a lot of money however, they do not put it back into the facility for activities budget, dining, and updating rooms that are showing wear and tear.
If my folks were not so old that a move would cause harm, I would have them out of there. Beware before you consider this facility. read more