I have been a patient since 2007. I originally went to Dr. Finan, since about 2012 I've gone to Dr…read more Swenson. I have had many struggles with my disease over the years, he has always been there to help. He even will work through a lunch so I can travel almost 3 hours for an appointment. He is assertive when needed and apathetic when needed. Will keep on making that trip to see him!

I have been at patient at Iowa Arthritis for many years. With the recent retirement of Dr Larry…read moreRettenmaier, I am now working with Dr Matthew Samec. I met with Dr Samec today who will now be my physician. He was familiar with my med history which put me at ease. He spent what I felt was a great deal of time talking to me and asking questions. He was so very patient with me as I shared issues about my med history I wanted him to be aware of. Dr Samec is experienced, thoughtful and caring. Working closely with Dr Samec is PA Laurie Hughell. If you are seeking treatment for osteoporosis or rheumatoid arthritis, I recommend Dr Samec and Laurie Hughell. I have trusted my care to this office for 18 years. I rarely write reviews but if you are new to the area or looking for a new provider, I highly recommend this team. Mutual trust must be the bedrock of a good doctor/patient relationship.

When is an urgent care facility not actually an urgent care facility- that would be this joke of an…read moreoffice. 20 foot sign says urgent care, but you carry an injured person in and are told they requiring an appointment! This makes you just another doctors office. STOP THE BS and wasting people's time when they are in pain & need care. If anyone questions why hospital emergency rooms are used for non life threatening care- this office is one one of the reasons. Lying to the public and actually using a 20 foot neon sign to promote the lie, is rediculous and reprehensable. I will make sure everyone I know to take their business elsewhere. Clearly this is not a medical care provider that cares about people.

You "reserve" your spot online to guarantee spot to be seen. Then your force to sit another hour…read moreand half because they are so far behind. Why? Why make people reserve time knowing darn well your going to see anyone that walks through that door. Then ir staff gets an attitude when u ask what's taking so long.

I've been a long time client here at MercyOne Waukee. I was a patient of Dr. Brady's for a few…read moreyears and then moved to Dr. Bowshier when Dr. Brady left. No words I can write can do justice to how I feel about Dr. Bowshier. She is empathetic and listens...I feel she genuinely cares about me at a person. She also doesn't let me pull my normal stuff...which I need. She doesn't let me get lazy in my healthcare and holds my feet to the fire when she needs to. She understands that I want to be around for my family for as long as I can she supports me in this. Parking here is easy...it's a large lot. The staff at the front is always polite and easy to work with. Dr.Bowshier has had several nurses over the years I've been seeing her; all have been good people to work with. The phlebotomists drawing blood etc. for lab work are all great and really know what they are doing...and I'm a hard stick. I miss Cindy..., but got to give a shout out to Haley! Not a fan of the conversion over to Trinity and their processes...but I'll deal with it. Change is hard sometimes. Lol I can't recommend Dr. Bowshier and MercyOne Waukee enough!

I'm 71 years old and have been a patient of Dr. Laura Bowshier for several years. I quit smoking…read morenearly 9 years ago, and thanks to Dr. Bowshier's consistent encouragement, I began taking advantage of the annual lung CT scans covered by Medicare. This year, one of those scans caught a small spot on my lung that hadn't been there before. After further testing, I was diagnosed with stage one lung cancer. Because it was found so early, a small portion of my lung was removed -- and I didn't need chemo or radiation. I am 100% convinced that Dr. Bowshier's proactive care saved my life. Her attentiveness, guidance, and genuine concern for her patients are truly exceptional. I will be forever grateful to her. Dr. Laura Bowshier is simply the best.

My kid's ear swallowed an earring back piece so we had to come here for minor surgery today…read more Check in and co-pay process was done online beforehand, which made everything super easy. Everyone was friendly. Bedside demeanor was mostly neutral, which is fine, but maybe a little off putting if you're used to or prefer extra warm and fuzzy. Dr. Liudahl did an excellent job of keeping her focus despite my little one's tears and screaming.

Iowa Clinic ENT is great for regular check ups on your needs, however if you have any type of major…read moreneed to been seen in a reasonable time, forget it! You will be offered an appointment in a month when you call in due to extreme pain in your ear; fear of ear drum rupturing. I in the past have been nothing but supportive of this clinic; Dr. Douglas Schulte was the absolute BEST!! In the last year it has been AWFUL to try and get any type of appointment timely. Sadly I will look for a new ENT Office.

As others have said, BAIT AND SWITCH tactics used and receptionist is rude--do not go! I cleared…read moretheir acceptance of my insurance before referral, and again before coming for my 1st appointment and the 1st thing I was asked was to sign a form stating my insurance didn't cover the hearing test and I'd agree to pay out of pocket. I advised my insurance does cover hearing tests and did just two months prior and I did not need another test, she advised they prefer their own and if I would not sign the form it sounded like I was not a good fit for their establishment. She is correct--I know a fraud when I meet one and was not an easy target, so I was a bad fit. (The next clinic I called was appalled and said they would never refuse a patient who did not want a hearing test). Don't give this company your personal information -- I would not trust them at all.

They are super friendly most of the receptionist know me by name even when Covid-19 happened and I…read morehad to wear a mask I've been going there for over three years a few of the nurses are not the best at giving shots but they aren't that bad the Dr. a little cocky but he is is still good.

I have AGS. My levels are .32; anything over .10 is positive so mine are nearly three times the…read moreminimum positive result. The Public Health nurse who called me said I should see an allergist and get a prescription for epi pens because AGS is weird and even with low levels I could have an anaphylactic reaction (and as it turns out the absolute gastrointestinal misery I went through that spurred me to get the testing *was* a form of anaphylactic reaction). Unfortunately I chose this place. Over $600 to be told the AGS levels on my blood test were "likely a false positive" and therefore no Epi was prescribed. Visit notes list several things that were not actually done and says I likely have "food intolerance", not an allergy. Completely disregarded the fact that AGS is a reaction to a SUGAR molecule while the limited scratch tests he did on me check reactions to PROTEINS (which is why they are NOT reliable for testing for AGS). Did NOT prescribe an Epi for me, so I just starved my way through a two-week camping trip for fear of potential reaction. My visit notes also suggest a "pork sausage challenge" at the office over 4 hours to rule out AGS. That's NOT the way AGS works. With AGS you can eat something one time and not react at all, and have the exact same thing two days later and have a bad reaction. It's a crap shoot. It's just plain dangerous to suggest to someone they're not AGS based on the fact that they don't react within a few hours to *one* in-office challenge. What happens when someone celebrates with a nice steak dinner because this doctor said they had a false positive, and they wake up in hospital or worse because *that's* when their body decided to react?? I also do NOT appreciate the complete lack of transparency with respect to pricing. Prices and fees should be clearly communicated BEFORE testing so the patient can make an informed decision as to whether to proceed. I feel like the over $600 I was charged for this one short visit with minor testing was a massive overcharge. I won't be going back.

Dr. Vuong was laughing and reading City View with a nurse. I had a full-on panic attack while I was…read morein the waiting room . Waiting half naked to get poked 86 times and not feeling well. This to me was not professional at all. Dr Vaughn was not nice at all. And because of this I had a panic attack and needed a female nurse to be in the room. I would definitely not recommend go somewhere else. I should have.

Dr Young, 5 years ago referred us to their affiliate allergy center next door, and they said my…read moredaughter was allergic to everything, after a prick test. These people were NOT Board Certified from before 2018- until who know if they are now after their submitted my complaint to the Iowa Medical Review Board. Details below: I took my daughter here to see Dr. Etan Young for coughing symptoms. On the first visit, Dr. Etan Young did not use his stethoscope to listen to her chest or back, instead he listened to me narrate her history over the last few years (of her intermittently getting a cough that would not go away for a couple of weeks). He told me he did not need to listen to her chest because from what I had told him he was sure it was asthma and to continue using the ibuterol inhaler and recommended I get in with the allergy center. He said the allergy center was a separate entity managed through them. I set an appointment at the allergy center at that time which was ,"United Allergy", the same building and down the hall from where we were seen by Dr. Young. As suggested by Dr. Young, we made an appointment at that particular allergy center. They conducted a prick test and determined Emilie was allergic to everything (all grasses, trees, weeds, mold, dust mites, feathers, cock roaches ). They said we should start her on allergy shots right away. The first 2 round of shots were done in their office and after ensuring we could confidently administer the shots on our own, they instructed us to administer the shots to her at home and return for the new vials containing higher doses each month. Once we were made aware of my daughter's allergies, we made sure to do everything possible to make her less susceptible to coming in contact with these allergens as much as possible. (We purchased special pillowcase and mattress covers, paid for a deep cleaning on our home without harsh chemicals, had our entire homes ducts cleaned, removed all stuffed animals from her bed, bought chemical free products, and kept our daughter inside on high pollen days (there were many times she was not outside playing with friends because of her alleged expansive allergies. We were very fortunate that an encounter of the mother of one of Emilies classmates, Dr Young, 5 years ago referred us to their affiliate allergy center next door, and they said my daughter was allergic to everything, after a prick test. These people were NOT Board Certified from before 2018- until ?!, if they are now after their submitted my complaint to the Iowa Medical Review Board.

Saw Dr today, it went good nice and informative, waited to schedule surgery and had another…read moreappointment, they said the scheduler would call, never did, I left a voice mail twice, nothing they promised they would call back as I have another procedure scheduled, and needed o know today what I was supposed to do, I feel like I don't matter and may go elsewhere for this because if I have issues post op, will anyone call back.