Suncrest cared for my mom during hospice at a Alzheimer's nursing home in West Des Moines. The…read morestaff was so caring and thoughtful. My mom received visits from a nurse, CNA, Chaplin and a music therapist. All treated her with kindness and dignity. We are grateful for the services they provided and the comfort they brought my mom.

I wanted to extend my deepest gratitude and thanks for all ur staff did for my father. He passed…read moreaway Jan 4, 2026 in Accura nursing home in Marshalltown and ur team made him as comfortable as possible. They also answered my questions and didn't rush after my father passed away to get me out of there. They were attentive and made sure that if I needed them I could call anytime of the day!! I was also given a beautiful stone with a nice saying on it. I'm honored ur staff was the ones taking care of him in his last days with us. My family is very happy with the services u provided to us.

Not certain about their organization as a whole but very clearly one specific nurse, Melissa M…read more outsourced to an Assisted Living facility (Walden Point), has discriminated against a potential resident. Melissa's actions were completely insensitive, uncooperative, unethical, and deceitful so that she can create her own outcome based on her bias. "Her word against the families". We made attempts for our Case Worker to be present for Melissa's evaluation and she did not even acknowledge she knew who the potential resident was nor returned phone calls so that our Case Worker could be present as his representative. She lied several times about several situations in order to sabotage the outcome. Based on 2 additional nursing and professional evaluations for my family member, Melissa's feedback is discriminatory. BrightStar has not taken action against this nurse on former complaints from others in similar situations so now there are black marks against BrightStar and Walden Point of Des Moines. "Your're only as strong as your weakest link". There is recourse if you're reading this and have complaints of your own. Iowa Board of Inspections and Appeals, State Ombudsman and make sure you have a Case Worker to represent your Senior resident/potential resident. If these actions are never reported, BrightStar, Melissa M.and Walden Point will continue their unprofessional and unethical practices that effect the best interest of the Assisted Living Residents.

My husband is a stroke victim. We hired this company. DON'T HIRE THEM!!! You will never know what…read morecaregiver will show up, they don't read the clients health care plan before arriving like they should, they may smell of cigarettes or heavy perfume. The lady today that showed up said that she was hired yesterday!!! She was alone! She didn't know what she was doing. Hadn't read my husband's care plan. No common sense on these caregivers. Their website stating their services is hilariously incorrect!!!! Don't do it.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care.