I'm so sorry to hear that Monica G. from CA had a bad experience at Ramsey. My mother has been there for almost 2 years now. We love it. Our neighbor recommended it to us because her father in law was there and I've never been disappointed. The staff is pleasant, you are greeted/acknowledged by almost everybody you pass by. One time my mother's sweater was lost (it was her favorite), the staff searched and searched until it was found. The food is good, rooms are clean, the nurses and CNA's provide great care. They have hard jobs, but you can see just how much they care about what they do. They are a blessing for my husband and I. I could never take as good of care of my mother as they do. I guess when you are not actively involved in your loved ones care because you live so far away, you tend to have an over inflated sense of self entitlement; for what I'm not sure. Then again, 18 reviews, 2 being positive, 2 fair and 14 negative; That speaks volumes of that individual. How tragic to go through life that miserable. I pray you find happiness within yourself, and soon. read more