Front desk was having a little difficulty because of a new program they were using. I was there…read morefor some imaging and the technician was very nice, accommodating and professional. She explained the procedure fully and clearly. I was in and out, in no time.

This is the worst medical facility I have ever been to. First the scheduling person told me that I…read morewould need to fast from all liquids for six hours prior to the MRI. This was not true. I found out as soon as I can got there that I could have drunk water the entire day; I was only to fast from food. Going 6 hours for a person who takes several dehydrating medications was bad & it hurt the MRI procedure because I was so dehydrated the nurse couldn't find a vein to give me contrasting dye. She ended up poking me multiple times, giving me several bruises & finally decided to do the MRI, without contrast first & decided to do the second one, with contrasting, later. When she tried injecting me with the solution, she again poked me several times until she finally found a vein but not without both arms bruised, swollen & leaving me in pain. The MRI itself was the worst I have ever had (& I've had several due to severe back issues). They couldn't hear me screaming out to lower the volume because the headphones thundering in my ear, playing beating drugs, while someone to breath in & out for what was close to an hour & 1/2 (& they told me the entire process should only take 30 minutes. I left dehydrated, with a migraine headache, & looking like a junkie. If the process weren't bad enough, the radiologist's results were totally bogus. His report said I clearly had a 7 mm cyst, tumor, or stone on my ampulla (connecting the bile ducts to the pancreas) so it was necessary for me to have a very expensive procedure where they found absolutely nothing! There was NO 7mm anywhere on my ampulla. So this radiologist was totally incompetent. It was an uncomfortable & unnecessary procedure. I was talked into using this place by my insurance company, who claimed it would save me 500.00 but ended up costing 10 times that! I will never take their bad advice again! Go anywhere else to have your MRI! This was one of my worst medical decisions & experiences.

They do a great job of explaining the procedure and making sure you are comfortable. Everyone was…read moreprofessional and friendly. You can listen to music during the procedure- you choose which type. My results were available within 24 hours.

The MRI is completely open all around, it's like being in a giant donut, so you're able to look…read morearound the room or outside. I felt completely at ease in there. The technicians are super friendly & it's easy to get an appointment.

Sadly I will never recommend a rayus to anyone. I went in last year for a brain MRI, my first MRI…read moreand really scan of any sort ever because I was having progressive neurological issues.. they misdiagnosed me. I ended up having a brain tumor (so thankful for tufts for diagnosing me months later when I brought my images from rayus in- I spent every day calling around hospitals and doctors trying to figure out what was wrong with me) the tumor was right there in plain sight on my MRI from rayus- but they did not mention it on the rayus report anywhere so I spent months with a misdiagnoses with scary symptoms that turned my life upside down. Never never go here! Go to a hospital where the machines and radiologists will never let this happen- especially when it comes to a brain MRI.

Although very good and we need them, I have an Xray and cannot schedule this like my time means…read moreabsolutely nothing to this business and they are probably all the same it's just terrible!!

These folks were the nicest! From the intake to the tech, everyone we encountered went above and…read morebeyond to support my disabled mother in her experience. I can't say how much I appreciate people who have empathy in this line of work. I would recommend this location to anyone!

After a not-so fabulous experience the week before at University Orthopedic MRI Center, I was…read morereferred to the Imaging Institute for an open MRI. An incredibly clean, modern facility, equipped with couches, a flat screen television and plenty of setting in the waiting room, it's a stark contrast to what I had been anticipating. I was seen on time and was taken back to a maze of dressing rooms and lockers. After a brief wait (and one hilariously giganticous hospital robe later), I was brought into the imaging room by two friendly and accommodating technicians. A little nervous and totally terrified after the last MRI, they reassured me this would be completely different and made sure I was entirely comfortable before starting. The full procedure took roughly 50 minutes and I was able to choose music to listen to during the process. The MRI itself was definitely a lot more comfortable than the closed machine we had attempted previously: I will warn you however, if you're claustrophobic and pick the open MRI, definitely snag a blanket 'cause it was frigid up in there. My only issue was after being told there would be no copay by both the referring physician's office as well as the previous imaging center who set up the appointment for me, I was charged $140. Which.. surprised me (and not in the good way). When I inquired about this, the receptionist informed me that my insurance changed and no longer covered MRI's copay free (which was also kinda strange since the difference in appointments was just a two day weekend). Later when I called my insurance they insisted there was no copay and claimed they were sending me payment. Overall, still, a good experience and totally recommended for those needing imaging done.

Have been going here for years. Used to get called back, every year, and it happened this year, for…read morethe first time in at least five years. Had Dianne H for both mammograms, and she is phenomenal! Just had to give her a shout out.

I think the doctor here was great. But why are the young ladies behind the desk always so grouchy,…read morecurt, and act like they're so put upon . Don't they realize that when you're in this place it's cause you're not feeling well and they are the frontline. They may be efficient but not too pleasant.

Good: 1. Was able to get a walk-in x-ray for my daughter the same day our pediatrician sent over…read morethe order. 2. We were in and out in under 45 minutes. 3. The tech was very professional & kind, and sensitive to a young girl getting x-rays of her lower body. Bad: 1. Receptionist asked me to sign the "Acknowledgment of Receipt Of Privacy Policy" without actually offering me a copy of the privacy policy (total and complete HIPPAA violation). 2. Receptionist was wearing a mask. Small sign on the desk explained that this was because she had opted out of receiving the flu vaccine and thus was wearing a mask during flu season to protect patients per R.I. state law. Fine. However, mask was only covering her mouth, NOT nose. This does ZERO to protect anyone.

Beautiful building friendly staff no fees for parking even have free valet services right off…read morehighway love the techs Sandy and Gloria - Gloria speaks fluent Spanish too! I'm recommending these services to my family

NOT SAFE for Elderly Patients Our visit to this MRI office…read morewas deeply concerning from start to finish. The front desk staff was extremely rude to my elderly mother and completely inattentive to patient safety. After her scan, she was left to walk out of the dressing room into a nondescript hallway with several locked doors--and there were no staff at reception or anywhere nearby. I'm grateful she didn't fall or injure herself before I spotted her looking through the glass window toward the waiting area. Healthcare professionals should absolutely know better and do better. The situation went from neglectful to outright disrespectful when my mother realized she had forgotten something in a locker. Again, no staff were present. We searched for help, knocking on several doors before the receptionist finally appeared, remarking that she was "on lunch" and asking what my elderly mother wanted--in a clearly patronizing tone. When I asked to speak with a manager, the staff member refused and said she would be "reporting" me instead. We left without recovering the item. Later, the same staff member called to say they found it but refused to give her name, ending the call abruptly with "Have a blessed day." This behavior is unacceptable and completely unprofessional. Elderly patients deserve compassion, patience, and respect--none of which were shown here. We will never return to Shields MRI.

I've been going to Shields in Framingham for the past 3 years for annual MRI. All the staff have…read morealways been very friendly and professional and I feel so comfortable with them. They have the newest equipment that are not claustrophobic and can scan you so much faster then the one at the hospital. Also, they run a very reliable schedule so you won't have to worry about delays for your appointment. I highly recommend this Shields site.

This is the place I go for all my blood work for regular physicals. The gentlemen who works the…read moreearly shift is by far the fastest and best skilled person I have seen. I don't think it ever takes more than five minutes. They have very good hours, especially if you want to get things done in the morning before work. They implemented a procedure where you need to pre-register by phone to get your insurance squared away. The process is pretty simple, but if you forget they will let you call it in from the lobby