My aunt is in this facility to get some physical therapy for her injured hip. We visited her last…read moreSaturday because we were concerned that she won't adjust well being away from home for the first time. The location was a bit hard to find because there were separate buildings to the nursing home. Upon entrance, the smell of nasties, if I may, was a bit overwhelming. I've been to/volunteered at a couple of nursing homes before. This place by far was the best! The room my aunt stayed in was a bit cramped as she was sharing it with another elderly patient. My aunt couldn't sleep well every night because the neighbor was really loud. And they charge about $3/day to watch tv. A bit weird and sad... The good thing about this place is that the nurses were very attending. Because my aunt only speak Cantonese, she was not able to communicate. The nurse asked me to ask whether my aunt is in pain and she would give her medicine if she is. I thought that was very nice. You really have to be attending and caring to be working at a facility like this!

this place is digusting. it reeks of death and urine. it is…read moreinfested with mice . they run around the first floor at check in and as we visited my friend on hospice 2 mice ran across our feet on the second floor. also when my friend was on hospice they attempted to move another person into her room when she only had days left.. why not give her and her family some privacy. this place is so gross. imagine dying in that filth. do not put your live ones here

my father has been hospitalized before he came to Laurel Ridge. I was told that it was a…read morerehabilitation center little that I knew once he got there, I went to visit him the next day. This is a nursing home. I've never agreed to put my dad in a nursing home. I wanted a rehabilitation center. So I just see how they do. They don't take care of my dad's They bathe them once a week. They don't wash his hair that I have to wash his hair myself and remove all the dead skin on his hair. They shaved them and they cut him after my father said I don't need to shave. He has Parkinson's so he needs physical therapy. He gets it but not enough for him to walk because according to the physical therapist, they need to cut his nails so it took three weeks and nothing no one did not come to cut his nails so I went and got a podiatrist paid $250 so they can come and cut my father's nails and still yet my father is not having therapy for him to walk. I'm tired of this place. They don't treat the patient are rude. Please don't put your parents in this place see for yourself. You will regret it. I suffer every day coming home to leave my in this place and I worry so much. I am looking to transfer him ASAP. He has been here for one month. Please take my word. Don't put your family member in this place.

DO NOT BRING YOUR FAMILY MEMBER HERE!!!! By far the worst rehabilitation center that I have EVER…read morecome across! My mother-in-law is there and the staff neglect her care in so many ways. The weekend staff was dismissive to my wife regarding the care of her mom.

Dirty, unprofessional, not caring, food isn't fit for an animal. Patients are neglected and ignored.read more

My 93 year old mom was recently a short-term patient at John Scott House where she had the best…read morerehabilitation experience. Everyone on her care team on Florence 2 was compassionate, professional and personable. Every staff member we encountered from the receptionists to the kitchen staff to the PT/OT dept. to the nurses and CNAs was attentive and caring. While the facility may not be a boujee one, it is clean and very well-run. Thank you to John Scott House for helping my mom to be able to come home in such great shape!

I understand that you're not going to get a 5 star rating at places like these that accept Medicare…read moreand Medicaid.. but this place was honestly a blessing for my mother. She was at Brigham for over a month, and they moved her to a place in Brookline that was just not at all sufficient for someone that is sick. She stayed at a place in Brookline that was so bad, she had to go to the ER twice for the flu and pneumonia. After being admitted again to the hospital, my family was told this place in Quincy was the only option and our hearts sunk because we only saw these 1 star reviews. This place is a honestly great because the nurses and the aids work and communicate well. There were plenty of rooms so my mom got her own room. They were kind and watch these patients well. It's not perfect, but if you come and check up on your family member every few days this place can be fantastic. My mom was comfortable and was able to recover well. We kept the nurses informed of any changes we noticed and they were kind and receptive. My sisters have spoken directly to the director of nursing and they tell me she is incredibly kind and sweet. If you are reading this review thanks for taking the time to read this, and I wish the best for you and you're family members.

Our dad entered Quincy Health and Rehabilitation Center last July during the pandemic and as a…read morefamily that was unnerving. After a period time, our minds were put to ease. After speaking to the caring nurses, professional staff, including the excellent cook whom had made sure the food was soft and easy for dad's condition. Most of all we applaud Victor Ng, Program Coordinator. He stayed in touch with our mom continually reassuring her that her husband of 61 years was being cared for. Victor's communication skills, nurturing style, thoroughness, etc. were top notch. He quickly became our family contact and still to this day, our mom keeps in touch with him. He and the rest of the staff went above and beyond for the Sargent family.

I would never recommend this facility to anyone.I was in the process of having my father…read moretransferred out of this facility and then he died unexpectedly there! They would loose his clothes, drop his phone, hearing aids in the floor, break them and leave them there, delay his medication, barley ever answer call bells. We would complain to the nursing supervisor but they had such staff turnover we would have to start over. Bane care uses Pegasus solution for their billing and they are horrible. They would cash checks we would send in for thousands and then say they didn't have them, even though the bank showed they cashed them. One person in billing said one check that was sent in for 6,000 was deducted from another residents bill rather than my father's. Do not go here!!!!

No way the Administration just doesn't care. They run the shifts short handed. Wait time after…read morehitting call button is 15 to 30 minutes. Also they removed all the room speakers. In the rooms. No intercom anymore. The administration said it was to costly to repair This Puts the residence at a higher risk.

I am the only child of my elderly parents. My Mom has many issues...no balance, excess fluid, and…read moremacular degeneration. She needs constant care and my Dad is her primary care giver. My Dad had a medical emergency and required hospitalization which now meant my Mom needed assistance. Most importantly immediate overnight care. I was in a complete panic as to what to do. I was referred to Nursing on Demand. I cannot begin to say how grateful and thankful I am. I spoke with Brenda right away and she was able to get someone immediately!! I was so relieved. Angela has been a god sent. Thankfully my Dad is finally coming home. I hope I never am in a situation like this again, but with elderly parents with medical issues it is inevitable. I will absolutely be calling Brenda again. The attention and care that Nursing on Demand provides is without a doubt the best thing you can do.

COO and CEO of this company work hard to place their personnel into environments that fit their…read moreskills. They follow up to their employees needs and offer personalized support! Great company to work with!

Watch out for hidden fees and unfair business practices. $20 to have meal tray delivered (on top of…read morethe high price to live there) and raising the rent after only living there a few months. If you sign a lease for a family member, have a lawyer ready to review and get every fee spelled out carefully. I would avoid this place if you can. High turnover of office and front line staff.

Hellhole. The worst possible rehab experience for my elderly mother. Left to lay flat on a bedpan…read moreof her own feces for 20 minutes. Left to sit on the toilet for an extended period while the cell phone yakking attendant disappeared instead of helping her off in a timely fashion while she yelled crying for help to no avail. Cold miserable food. Understaffed at night to the point that pain meds were not given on schedule. Nasty attendants. Revolving door of administrators. Doctors unavailable or non existent. Vile place. Avoid at all costs. Neglect neglect neglect.

This is an amazing agency. Very accommodating to my needs as a nurse with a disability. The owner…read morewas very kind as she ran my recert for CPR. I highly recommend them for VNA and CPR certification! Also hours are very flexible. Thank you Tina!

I went to one of their walk-in COVID testing locations in JP recently and received results within…read more24 hours. The folks at the Anna Cole Community Center were professional, efficient and there was proper social distancing between stations as well as privacy.

Our initial introduction to LCG resulted from a chance encounter with Aaron Chan, Care Manager…read more As a pioneering force of nature in his own right and every bit the savvy entrepreneur - the kind of qualities that make it all Possible. Yet he's quick to point out that it his experience as Caregiver and role as Champion-to-a-cause which are the more important qualities - ingredients that make it all Matter! Our initial introduction to Legacy Care Group came about through a chance meeting as neighbors - our enduring memory of what makes them so unique and valuable is as a Family in need - friends for whom Aaron and team made a real difference. Making what MATTERS... POSSIBLE. The Legacy Care Group Difference.