I have had nothing but outstanding service from Sanborn appliances Moved my daughter from on…read morecampus housing to her first apt in May, we bought a pair of used washer and dryers. They installed them the best day! Two months later, the washer had stopped working. Called then Monday morning and they came first thing Tuesday. Seems the girls may have overfilled the tub and the belt came off. 15 min later it was working. No charge for the call because we only bought them two months ago. Everyone I've dealt with at Sanborns has been extremely professional and friendly. So much better than the big box stores. Thanks guys!!!! ( a mom for CA)!

Disappointed! I purchased a washer with the stainless steel braided hoses, they forgot to bring…read morethem and when I said something I was told they have the rubber on their own washer. This isn't the point it wasn't what I requested, so I called the store and he said he'd have them stop back.. a month later no show. I also called them on the following day to inquire about a dryer gave him the depth said he check and call me back.. this still hasn't happened. Now I will get the dryer elsewhere, most likely Costco since the Mfg. provides a 2 yr warranty and price includes delivery and set up. It makes me sad I wanted to support the local business.

Sold us a washer and dryer that didn't even last us a year. Within a week of buying the washer…read moreflooded. They came out and "fixed" it but it flooded again. This happened about 4 or 5 times with them coming to "fix" it after every time. It flooded about a third of my apartment everytime and took hours to clean. The water also leaked into the apartment next to me. It always took them about a week to come out every time. After about a month of having this problem I asked for a refund or for a new set and they refused. Finally they fixed it and everything was fine for a few months until the dyer took a dump on me and stopped drying. Will not buy from Hagermans again.

I had a noisy dryer and didn't want to mess with it myself, so I set about trying to find a good…read morerepair place. I called Sears first (as it's a Kenmore appliance). For $85 they could come out and diagnose the problem and then "apply/deduct" the $85 service charge to the final bill if we had them do the repair. It just so happened they could come out the very next day sometime between 8:00am and 5:00pm. What?! Heck NO. That's not reasonable. So then I called Buttermore as they not too far away. I can't remember what their initial charge was. It was less than Sears, by a bit. However, it didn't matter. The woman who answered the phone sounded rather annoyed by my questions (like "what the service charge?"). Maybe she was coming down with a cold or just found out that she was not the winner of the Publisher's Clearinghouse. I'm sure she had her reasons for being less than amiable (or maybe that's just her general "happy" voice). The point was I was not super thrilled with my first impression. A little more internet scouring and I found a nice place in Ft. Wayne with good reviews, but we were too far out for them to come to our house. That led me to find Hagerman's (finally, it's the business you wanted to read about!). No reviews yet, so I was little worried until I remembered that this is how we chose repair places for decades. I called them and a woman answered. Maybe she was just getting *over* a cold or maybe she found a twenty dollar bill in her jacket, but she was so nice and pleasant that it made me happy I had called. Service charge was in the $40 range. I asked what kind of time window they would give me for when their expert would appear. They gave me a two hour time block. Now that's reasonable! With that I made the appointment. A few days later and I got a call around 9am from someone at Hagerman's asking a few more details about the dryer so that the right repair equipment could be packed into the truck. Also, during that call he told me that Jeff would probably be there closer to the middle of the time window. Around 10:50 I got a call saying he'd be there in about 20 minutes. Right around the predicted time, Jeff arrived. Pleasant, friendly, knowledgeable. He was willing to answer my questions. (Apparently new washers and dryers are only given about a 5 year life expectancy so hang on to your early 2000 washers and dryers! In essence, he said it's more feasible to repair those older ones than to buy new ones that don't last. Of course buying new every 5 years is not good for the Earth either, so I'm glad most of the problems can be easily repaired .) He even vacuumed out my dryer before replacing the parts and it looked and sounded as good as new. He was able to work quickly (less than half and hour and he was gone), he was there when they told me he would be, and everyone at Hagerman's was congenial. The final bill was under $130. I would definitely call them again.

Fast, efficient, able to fix our fridge for inexpensive. Would use again. Came the next day.read more

Seems to be an honest technician and attended to my needs timely. Prices seemed to be pretty fair…read more I highly recommend McLatcher !

Jim and his staff give honest advice and professional service at reasonable cost…read more If they tell you it needs repaired or replaced, it is true. They will also happily help and old system run until it can run no more.

Took forever to get them out in the beginning, after they came out said they are going to order…read moreparts and then schedule to come back out. A month later and no one answers the phone. They are 2/10 on actually picking up the phone. Called the manufacturer and was told Mr appliance denied doing the work. A simple text refusing the job would have saved me so much time. Do not recommend.

I called today. Our LG washer was not working. They kept me in the loop on the time the tech would…read morebe arriving. He was great and got it up and running and the price was better than expected. I will definitely recommend

Sears Home Services Suck! I had an appointment scheduled and the tech was supposed to arrive…read morebetween 8-12 and would text me when they were on their way. I never heard from anyone so I checked the website and my time was moved to 12:30 - 1:30 then 1:30-2:30 then 2:30-3:30...you can see where this is going. Noone ever showed up, no call /text or email. And the company didn't even bother to call the next day to apologize. I will never use or refer Sears Home Services!

I had a service appointment, and the tech was running late, he called our office line, and my front…read moredesk person gave him our gate code, and told him to call when on his way. He called and said he was finishing up a call and would be there by 5:00pm. The front desk woman told him that if arrived after the office was closed, she would text him the owners (we are a condo) name & number for him to call her directly. He got to our gate, then took a photo, said we were not home, and left! Our office closed that day at 6:07, so we were here, the owner was here. He could have called us, he could have entered through our gate to see what's going on and he could have called the owner directly, non of which he did. The worst part is their customer service! Talk about an oxymoron! Horrible, horrible customer service. You can't talk to a live person, and I did the chat thing 5 times yesterday, every time getting promises to have someone in management call me back, and no one ever did. I guess this is why Sears has failed. Will never go back again, as even when I pointed out that it was their fault, the best appointment I could get was 2 weeks from now!

Great customer service, and they service what they sell. We have used them for all our kitchen…read moreappliances.