Well..... Back in the fall of 2012 I had purchased a pair of running shoes (Asics) from Miles Ahead. I was recovering from spine surgery and wanted to try a sneaker with a softer sole and get back into running. At that time money was kinda tight and being out of work for a while $99.00 dollars was a lot of money, but they where to help me on my way to recovery. Within 3 months, 60.2 miles BTW these sneakers where only used for running, they started to fall apart. I immediately called the store on a Saturday and explained what had happened. The guy on the other end of the phone asked me if I had my receipt, I said yes and after a moment of awkward silence he told me there was nothing they could do about it and rushed me off the line. I AM ASSUMING HE WANTED ME TO SAY THAT I HAD NO RECEIPT SO HE COULD TELL ME, SORRY NO RETURNS WITHOUT A RECEIPT. I hung up the phone and about an hour later ordered a pair of sneakers from the Z company online. I put the defective sneakers in my closet till this spring. I was going to throw them out and thought to myself, hmmm let me call asics. Asics took the sneakers back and sent me a new pair, unfortunately the pair they sent me was the new mode and the 13 4E ran narrow. So I had to send them back and now I am waiting on next years model, hopefully they will be wider. BOTTOM LINE ASICS WAS SURPRISED AT WHAT I TOLD THEM ABOUT MILES AHEAD, THEY SAID MILES AHEAD SHOULD HAVE TOOK THEM BACK AND SENT THEM BACK TO THEM "ASICS". Now I am at the mercy of Asics to get a shoe that fits. This store is about 35mins away from me, I happened to be in the area and stopped in today, I needed a lighter wicking shirt, it's been in the 90's everyday for the last week. I explained the story to the guy at the store, he kinda looked at me with doubt. Overall I don't think the guy gave two crapps about my situation. This is a terrible way to treat a customer, I will take my business elsewhere after today, to the big box sporting goods stores and the internet, where returns are done for defective merchandise without any hassle. It didn't quite dawn on me how bad they treated my situation till I was driving home. It's a shame these little mom and pop stores like Miles Ahead used to the heart of this country, but with this kind of attitude it's no wonder why mom and pop stores are being crushed by corporate America. read more