People were friendly and they did a great job with my sons varsity jacket!…read moreAAAAAAAAAAA

Love the staff and the selection!! Always helpful and friendly unlike going to the big chain…read morestores!! Greg is the best!!

Very pleased with this store. The variety of sneakers and clothes was phenomenal. Staff was very…read morehelpful, no one was standing around, everyone was working. Store was very organized. Love this location. I love Nike products and they have a lot. They also had all the sizes and very reasonable prices.

I had to return my son's shoes we got from the website. The size didn't fit so we went and…read moreexchanged them at the store. Tay the manager was amazing!! Went out of his way to find the Jordans for my son and when we couldn't find the size he recommended other shoes for him that he loved more than the originals. He was patient and had great energy. Nice to see customer service like that still exists.

Nate the Great is the real deal! My family has been seeing him for years because he knows exactly…read morehow to handle difficult-to-fit feet. He narrows down the "zillions" of choices to the perfect few, and the custom-made orthotics are the icing on the cake. Yes, the store gets busy--quality service like this takes time! Be patient, trust Nate's experience, and "trust the process." It's worth the wait to get your gait and fit handled by a true professional.

I had to change my review to 1 star because I found out a day later that I was misinformed about…read morethe VIP membership and they've been giving me a difficult time getting my refund back. When I called corporate, they told me that the $20 membership automatically renews every 6 months and not every year, like Nate had told me. I also felt like I was pressured into buying the upgraded membership during my second visit, which I found out later was $60. If there was more transparency about the membership price and other relevant information, my star rating would have been higher. This isn't good business practice. Also, if Nate had just apologized to me for his mistake instead of just stating facts without remorse after I gently confronted him or anytime during that visit, he would have gotten a better review. It takes a person of "great" character and integrity to tell the truth and own up to things and apologize if there was any wrongdoing. After this experience, I'll be buying my ASICS sneakers at the ASICS outlet in Jersey Shore Premium Outlets and the ASICS website. Update: They told me that my membership fee was going to be refunded. They still haven't issued my refund and it has been 5 days. I called them and they told me that my account number wasn't able to be found, but they are able to locate how much I paid and how I paid that day in the Shrewsbury location. The associate said she would escalate it to management and they would call me. A few phone calls later, they told me they found my account and confirmed finance had issued my refund yesterday and I'll be getting my refund 3-5 business days from June 18. Getting a refund issued shouldn't have to be complicated. STAY AWAY FROM THIS GREEDY COMPANY UNLESS YOU LIKE BEING SCREWED OVER!!! Also, if you are desperate to tell people to write a yelp review about you, the associate is love bombing you on the sales floor, and it's difficult to get a refund issued back to you, red flags should be going off. Use your best judgment, people.

The store is organized and clean and offers everything from sneakers to workout garments, including…read moreXS sizes. Unfortunately, they don't carry XXS or petites, but the salespeople can order XXS for you and have it shipped to your home. I was looking for yoga pants and found high-waisted options with pockets in various neutral and fun colors. They also have fitting rooms where you can adjust the lighting to your mood. The rooms are spacious and equipped with a bar for a quick barre workout to see how the clothes feel during exercise. The quality of the clothes is excellent, and the salespeople were very helpful. If you can't find your size or desired color, they can order it for you.

I really like this store albeit I've only been here twice. Selection is great and they carry some…read moredunks and retros that are few and far between other Nike stores. The thing this store is lacking - this happened both times - is customer service hence the 3-star review. Now don't get me wrong, associates are nice when you approach them but it looked like a lot of them didn't know what to do with themselves and were standing around bs-ing. I was looking at the selection of sneakers on the wall and noticed another patron was too. No one came up to us and asked us for help. I must've been looking at that wall and tossing it up between a couple of pairs but still, no one offered to help or see if I had questions let alone ask what size I wanted to try on. I have to chalk this one up to management - train your team to approach customers and not wait around until they seek help. Be a better example and by the epitome of customer service. Worst case, the customer says I'm just looking and don't need help.

A lack of product knowledge coupled with failure of management to acknowledge the problem let alone…read morerectify it

Snowboard still has a lot of scratches even though Ski Barn told me these would be filled…read more I called Ski Barn prior to visiting to get an idea of options and prices for fixing the scratches on my snowboard. I was told that it depended on how bad the scratches were but the services would range from $25 to $70 The next day I visited Ski Barn and was told the scratches would need P-Tex and would be $75 to fill. It was annoying that it was more than I was told, but I was fine with this si ce I know I snowboarded on an area that was rocky last season. I picked my snowboard up a couple weeks later. It still had scratches. It was not worth their recommended service for the employees to not fill in the scratches. Would not recommend going to this Ski Barn.

Horrible no service by snooty sales associate !!! No greeting nothing - barely looking up -…read moreNot a great experience at this store - I've been wearing NB for years / I spoke to an associate a few months ago hearing about the store - selling NB - she said she could order any NB shoe I was wearing - Not true - I went today - and the associate who evidently is not a great representative of the brand - immediately said - " you didn't buy them here " I didnt - i did not know this store even existed - but was willing to buying my next pair and future pairs in this store -associate offered absolutely no help - actually No Interest - I asked if she could check if she could obtain them - Well NB store could not order her own product - so surprising - and unacceptable - that the store that sells the brand can't order - This store has no service - - no wonder no one is in there - shopping - u can get the same perfect with service anywhere else- close up !

Jeff helped us with a crazy wheel problem and made our son's day!…read more Cannot thank you guys enough for being so supportive and professional!

Always helpful. Always knowledgeable. They always go the extra mile whether it be tightening a…read morekickstand, or adjusting a bike rack.