Fast, professional,and fairly priced service. Very pleasant and experienced people who show up on…read moretime and get the job done. I'm very pleased with the work they did at my home and highly recommend them.

Hi Don & Jayne: Thank you so much for helping this Do It Yourselfer with the flooring (on a…read morecomplete remodel): leveling the floor, installing VCT flooring in the bathrooms and giving advice on installing laminate flooring. First, I really appreciate your honest advice. I was told by other flooring contractors that I needed to completely relevel my floor before I could install laminate flooring -- they gave me very costly estimates. After talking with you, carefully looking at the condition of my floor, and reviewing the flooring manufacturer's installation requirements, I found this is NOT required. This saved me a lot $$$. Second, I really appreciate your patience with me. I originally thought you would be working on the floor within the month of your estimate but, being a DIYer and working on a very old house (1972), my project took much, much longer. You also talked with me throughout that process/waiting period, visiting with me, and giving advice and moral support. Finally, I appreciate you providing me your expertise on laying the floor, even AFTER the job was completed. Again, I hope you will come to the housewarming after I'm done.

The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

Let me share with you my experience,…read more Walter their salesman came out to give me a bid Once he found out that Home Depot had done the estimate already, he just used the amount of boxes which was about 80 for the estimate. He did no measuring or anything else. He was gone in about 10 minutes. (I needed only labor as I was purchasing the material from Home Depot.) Once we agreed on Price to have all the existing solid wood baseboard, removed the new floor put down and the baseboard put back. I agreed to the job. Pricing; I agreed on 50% down and 50% when the job was completed to maintain some control of the final product I'm very glad I did this. Their policy is to get 100% upfront, which I never recommend anyone for any service, ever do. The very next day after agreeing on terms with Walter, I got a call asking for 100% of the money I told this lady that's not what we agreed to and she said well that's what we normally do and I said you better call Walter. I'm gonna cancel the job. She did came back excepted 50% Overall, the subcontractors that came out from a company called Sun sunshine floors did a pretty good job putting in the material But it's the follow up , putting doors back on , getting trim put back on that was a real headache and took me almost 30 days to get done and also a threat of a complaint to get what I considered to be a very reasonable discount about $370 off my bill In the end, I fixed the existing problems myself because it was too much of a headache after they finally agreed to give me the discount Finally, a reminder again if you use this company, do not pay 100% upfront you'll have no control over the job over anything that needs to get fixed and you'll be working on their timetable, while they have all your money ------- Part 2 It's smart that Kelly took down her first knee jerk response to my above comment since is was inaccurate and not well researched. "Telling me I agreed not to leave public comment in agreement for the discount" -that was true if you accepted my generous offer.... the first go round. I'm going to guess that she finally got around to actually reading.... the 2nd email with my threat to file a complaint with yelp. Poof.....gone and replaced with boiler plate sorry we messed up and we should have done better. " Kelly, I wish you would have taken seriously my first initial complaint to your company and really taken the time to call me and find out what happened, Sincerely apologize, accept my generous offer and maybe even go a bit farther to make me happy and satisfied, If you had done so, we wouldn't be having this stupid engagement in the first place. Even after all that, I do hope you have a Merry Christmas and a Happy New year.

We've had issues with our home's original hardwood floors since we moved in with splinters and…read morecracks. We finally decided to repair them and reached out to ASA- they gave us a no-nonsense quote for installing new floors and did so with a fast turnaround. We couldn't be happier with how they turned out and love the final product.

These floors didn't look this good when my house was built in 1931! They look just stunning. We…read morehad the floors refinished but also new wood laced in to cover the no-longer used HVAC floor vents and for the most part you can't tell. We had a problem, that was not the crew's fault, when our fridge ice maker line leaked after the application of the first finish coat. They were great and got it taken care of, re-sanding and refinishing the affected areas. The only issue was communication, especially early on. Be sure to coordinate with the managers so that the plans have been communicated to the crew before the work starts, and stay in touch with the managers. Once I engaged with them it was quite responsive , and most importantly the work is fantastic. We will be enjoying these floors for decades.

Michael and his crew just finished installing a hickory floor in my bedroom. The quality of wood…read moreand installation were far superior to the company I used before. They are quick to answer any questions or concerns. They are definitely there to please their customers.

The crew was extremely kind and knowledgeable. Our new floor looks great! I would work with them…read moreagain in the future. I was referred to them by the Carpet Mill. The price was super fair for what we received!

Fast response. Provided a quote over the phone with photos and removed and installed carpet in one…read morebedroom in a matter of days. Very professional installation. They even came back to fix a minor issue the next day. Great service and vale for the price.

Was called the day before appointment to report he was not going to show up. This interfered…read more with additional appointments based on this being done that day as promised.

Amazing company to work with. We got quotes from three other companies before choosing Cooks for…read moreour main level remodel. Cooks beat all of them in both price and quality of materials. They have tons of options to choose from, which was overwhelming for me so thank goodness for Michelle, she helped me choose the most beautiful flooring, countertops and backsplash in my budget. Installers were professional and efficient. Any questions and concerns I had were addressed immediately. They have years of experience and attention to detail that cannot be matched by any big box stores or other flooring companies. I can't wait to upgrade my upper level flooring and bathrooms with Cooks.

Carpet - Cooks was recommended to us from multiple real estate agents, and we were excited to find…read morea company that seemed friendly and professional. The carpet we selected was several weeks away in terms of delivery, that was fine. The carpet showed up and the install was scheduled, there was one person to install about 1,400 square feet in a newly finished basement, up the stairs and an office on the main level. I helped the installer move furniture, which theoretically was included, and with more than one installer would not have been an issue. The real issue is that with a light carpet the installer ground leaves and gravel into the carpet, although we understand that it is common to bring the carpet into the house through the basement windows this isn't acceptable. When the installation was done it was not even vacuumed, there are stains on the new carpet, we contacted Cooks and the contact that we worked with told us that the installers are independent contractors. Great, there's almost 10K wasted, don't use them. We emailed with our concerns, and in our opinion were completely blown off.

Cannot praise the team at Custom Flooring Specialists enough! Ari came out and talked us through…read moreall our carpet and tile needs, we went into their store and worked with their sales team to pick out materials, and Michelle was so communicative with us, once we accepted the quote, immediately got us on the books super fast. The actual team who installed the carpet was awesome, Riley was great to work with when installing our new baseboards, Luis did an excellent job on our bathroom tile, and Roger went above and beyond to make sure everything went smoothly. Truly you can tell these folks care about your project and their quality of work. Incredibly impressed with everyone involved. Will definitely be using them again when we change the rest of our flooring in our home. And would absolutely recommend them to anyone along the way!

Everyone at Custom Flooring was great to work with and the end result was just what we were looking…read morefor. Michelle is great, very easy to work with as well as her entire team. Thanks!

I called Jake at Old England Builders to tear down an old hearth and put in a new one. We asked…read morehim to frame in french doors to separate our sunroom from our living room. Very promptly, within two days, Jake had put together an estimate of the labor and materials for the job. His team sent pictures to help in our decision making and found sale prices to help with our budget for the project. Within one week upon agreeing to the estimate, Jake was at our house early and put in full days. He was personable and extremely helpful in ideas that arose. His team also helped organize and spearhead all the other projects we had going at the time. All of our chimney and electrical work and estimates were handled through the company and then communicated with us. Jake was there to hold the contractors accountable and make sure that jobs were completed to our liking and timely. He went above and beyond regarding every detail of our living room. For the cherry on top, Jake was enjoyable to bounce ideas off of. He has a wealth of knowledge and talks to you, not as a contractor, but as an everyday person. We can tell, after speaking to Jake, that he has a passion and skill level that tops all the other contractors we have met. He has a vision of the work and executes it with precision and with a sense of urgency. Jake is friendly, flexible, intensely detail oriented and a perfectionist. OH, and focused! What more can a homeowner ask for?!!! The research, invoicing and communication was also handled with care and details, relieving us of any unnecessary stress. We will be using Old England Builders for ALL of our future home renovations. This is honestly the way all company's should be. Customer focused, proactive, meets deadlines, with an extreme emphasis on details. Absolutely RECOMMEND!!!

From the owner: Old England Builders LLC brings a contemporary design style to your home remodeling ideas. We…read moreremodel and finish basements, bathrooms, kitchens, and bedrooms. We also build decking, home additions, flooring, tiling, carpet and other larger projects.

The receptionist was extremely rude and dismissive, acting as if my questions were an…read moreinconvenience. Rather than offering help or even basic courtesy, she spoke in a short, irritated tone and made it clear she didn't want to be bothered. Professionalism at the front desk sets the tone for the entire company, and unfortunately this interaction left a very negative impression. Based on how I was treated, I would not recommend this business. Espeically when thousands of dollars are on the line. If they won't invest in good service what else with they skimp on: Quality? Labor? Ethics?!

Avoid this company. My experience with them has been extremely unprofessional and costly. We paid…read moreover $22,000 in deposits, and they delivered the wrong wood. When we contacted them about the issue, we were told the sample "must have bleached," and then they ignored us for months. After a long period of silence, they informed us that deposits were non-refundable, yet offered only $a small percent back if we agreed to walk away. We originally planned a $50k project and ended up spending $22,500 for a 700 sq ft basement, a job that should have been a fraction of that cost.

I just had over 1200 sq ft of flooring refinished and another 310 sq ft newly installed and…read morefinished. Leticia handles the setting up of the project, payment, etc. I found her to always be gracious responsible and responsive. Thank you Leticia! Project was going off without a hitch when in the last room, one of their machines had a problem. This was unforeseeable and could happen to anyone of us. This malfunction caused a slight unevenness in the sanding of the floor. Cristiano, the owner, came to look at it and without hesitation, owned up to this and stated that this would be immediately fixed, which it was. The entire floor was re-sanded, sealed and 3 coats of poly were then applied. The job looks great and I award these guys five stars for the outcome of the project, their professionalism for matching the color of new floor to the preexisting floor and huge kudos for their integrity and honesty. They stood by their work and made sure all was handled efficiently and professionally. Thank you Cristiano!

We are so happy for hiring Express Hardwood & Flooring to sand our hardwood kitchen floor and to…read morechange some damage wood boards in our living room because they made a great and neat job. Fernando who we contacted for the job was very helpful coordinating everything , Roger did the sanding which looks so pretty after taking all the precautions to avoid the dust coming out of the kitchen and Kevin Santos, the wood installer was super nice and did an amazing job removing the damage boards and installing new ones! Congratulations to the best team! I would highly recommend this company !!