The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

I would not recommend this company…read more I chose them because the scope I discussed with the account manager included replacing my flooring and installing a new vanity I had already purchased. I verbally confirmed that scope with the account manager and paid an invoice that included a line item for that portion of the work. Despite that, the installer arrived without all of the necessary materials and informed me he was not comfortable installing the vanity. To be clear, I have no issue with the installer declining work he wasn't comfortable performing. What I do have an issue with is being told afterward that vanity installation was never included, despite it being discussed with the account manager and being a major reason I selected this company over other bids. The installer himself encouraged me to request a refund for that portion of the project, but the company only provided a partial refund ($180). As a result, I am left with an unfinished project, a sink currently being held up by a 2x4, and the need to hire a second contractor to complete the work. What should have been a straightforward bathroom update has turned into a major headache. By the time the project is finally finished, I will have spent significantly more than the original quote, despite choosing this company because I believed they would handle the full scope of work from start to finish.

Having hardwood floors is wonderful except when they have to be refinished. We put it off as long…read moreas we could and then began our search. We vetted several companies and decided to go with ASA Flooring for several reasons: 1) Responsiveness. Bryan was quick to get back to my inquiry and was at the house to assess the project within a day. 2) Knowledgeable. Our refrigerator had leaked and warped several boards. Bryan explained the pros and cons of board replacement vs letting the boards dry out. We went with the latter and saved money. We had another challenge in the fact that we did not have two rooms refinished which meant seamless color matching. Alfredo was an artist and had an eye for selecting the perfect match. Although the final decision was ours, his experience was a definite help. 3) Efficient. The whole process from start to finish only took three days. We used the opportunity for a little vacation in the mountains and came home to beautiful floors! 4) Professional. Kevin, the project manager, came the weekend before to assess the job site and answer any questions. Alberto hung plastic and taped off the areas to reduce dust and vacuumed any remaining dust before the final coat. It was nearly dust free! 5) Follow up: Kevin did the final walk through with us to make sure we were satisfied. I'd highly recommend ASA Flooring for your next hardwood floor project!

It has been two years now since they installed a luxury laminate tile floor in my kitchen and it is…read morenot lasting. I asked for it to be glued down, tiles selected had instructions for gluing but they were not followed. I was not told during the project the installer was not gluing them down per instructions until the project was done. I am now having to consider replacing it since the floor pops and snaps when we walk on it. I also just discovered that when the trim they removed was replaced the caulk used was kitchen caulk (not paintable) so I had to scrape it off and redo it.

The crew was extremely kind and knowledgeable. Our new floor looks great! I would work with them…read moreagain in the future. I was referred to them by the Carpet Mill. The price was super fair for what we received!

Disappointing rush job didn't turn out great. The owner said it would take 4 days to sand, stain…read moreand seal the main floor so we made plans to stay out of town during that time - since this isn't a project that you can stay at home for. The crew finished in 1 day +2 hours the next day. They didn't mask off our new kitchen cabinets (or anything else) as they were supposed to so everything was covered in sanding dust. They left in a hurry without locking up the house. The front door was propped open with the key in the deadbolt and all of the lights left on. They left tools and trash inside and outside the house. The owner was apologetic afterwards but accepted zero responsibility for his crew. You might think they would check to make sure everything was done correctly before letting us know they were finished, but apparently there is no quality control. There are several areas that look bad - ripples across the floor, stain on the carpeting, a splotch of stain in the hallway and a long hair sealed into the kitchen floor. We will have to hire someone else to fix these areas since we can't trust this company to be in our house.

Fast response. Provided a quote over the phone with photos and removed and installed carpet in one…read morebedroom in a matter of days. Very professional installation. They even came back to fix a minor issue the next day. Great service and vale for the price.

Excellent job. They came out right away to provide a quote and once contracted, came out on time…read moreand did the full installation. Pricing was competitive and I definitely will be using their services again in the future.

Amazing company to work with. We got quotes from three other companies before choosing Cooks for…read moreour main level remodel. Cooks beat all of them in both price and quality of materials. They have tons of options to choose from, which was overwhelming for me so thank goodness for Michelle, she helped me choose the most beautiful flooring, countertops and backsplash in my budget. Installers were professional and efficient. Any questions and concerns I had were addressed immediately. They have years of experience and attention to detail that cannot be matched by any big box stores or other flooring companies. I can't wait to upgrade my upper level flooring and bathrooms with Cooks.

Carpet - Cooks was recommended to us from multiple real estate agents, and we were excited to find…read morea company that seemed friendly and professional. The carpet we selected was several weeks away in terms of delivery, that was fine. The carpet showed up and the install was scheduled, there was one person to install about 1,400 square feet in a newly finished basement, up the stairs and an office on the main level. I helped the installer move furniture, which theoretically was included, and with more than one installer would not have been an issue. The real issue is that with a light carpet the installer ground leaves and gravel into the carpet, although we understand that it is common to bring the carpet into the house through the basement windows this isn't acceptable. When the installation was done it was not even vacuumed, there are stains on the new carpet, we contacted Cooks and the contact that we worked with told us that the installers are independent contractors. Great, there's almost 10K wasted, don't use them. We emailed with our concerns, and in our opinion were completely blown off.

We were very pleased with the final results Custom Flooring Specialists provided after having them…read moreresurface our hardwood floors. Efrain was very courteous and thoughtful and did really great work. There were a few communication issues in understanding timeframes and access with the main office, but everyone remained professional and positive and I sincerely appreciate that. The price point they offer and the craftsmanship they deliver make them an easy recommendation from me if you're considering their services.

Living room floors were old oak, deep scratches everywhere and just looked worn down. They sanded…read moreit all back to bare wood, put down a matte finish, and didn't leave the place buried in dust like I was expecting. Pricing was upfront the whole time.

I called Jake at Old England Builders to tear down an old hearth and put in a new one. We asked…read morehim to frame in french doors to separate our sunroom from our living room. Very promptly, within two days, Jake had put together an estimate of the labor and materials for the job. His team sent pictures to help in our decision making and found sale prices to help with our budget for the project. Within one week upon agreeing to the estimate, Jake was at our house early and put in full days. He was personable and extremely helpful in ideas that arose. His team also helped organize and spearhead all the other projects we had going at the time. All of our chimney and electrical work and estimates were handled through the company and then communicated with us. Jake was there to hold the contractors accountable and make sure that jobs were completed to our liking and timely. He went above and beyond regarding every detail of our living room. For the cherry on top, Jake was enjoyable to bounce ideas off of. He has a wealth of knowledge and talks to you, not as a contractor, but as an everyday person. We can tell, after speaking to Jake, that he has a passion and skill level that tops all the other contractors we have met. He has a vision of the work and executes it with precision and with a sense of urgency. Jake is friendly, flexible, intensely detail oriented and a perfectionist. OH, and focused! What more can a homeowner ask for?!!! The research, invoicing and communication was also handled with care and details, relieving us of any unnecessary stress. We will be using Old England Builders for ALL of our future home renovations. This is honestly the way all company's should be. Customer focused, proactive, meets deadlines, with an extreme emphasis on details. Absolutely RECOMMEND!!!

From the owner: Old England Builders LLC brings a contemporary design style to your home remodeling ideas. We…read moreremodel and finish basements, bathrooms, kitchens, and bedrooms. We also build decking, home additions, flooring, tiling, carpet and other larger projects.

The receptionist was extremely rude and dismissive, acting as if my questions were an…read moreinconvenience. Rather than offering help or even basic courtesy, she spoke in a short, irritated tone and made it clear she didn't want to be bothered. Professionalism at the front desk sets the tone for the entire company, and unfortunately this interaction left a very negative impression. Based on how I was treated, I would not recommend this business. Espeically when thousands of dollars are on the line. If they won't invest in good service what else with they skimp on: Quality? Labor? Ethics?!

Avoid this company. My experience with them has been extremely unprofessional and costly. We paid…read moreover $22,000 in deposits, and they delivered the wrong wood. When we contacted them about the issue, we were told the sample "must have bleached," and then they ignored us for months. After a long period of silence, they informed us that deposits were non-refundable, yet offered only $a small percent back if we agreed to walk away. We originally planned a $50k project and ended up spending $22,500 for a 700 sq ft basement, a job that should have been a fraction of that cost.