The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

Finally getting around to this review.. 11 months later. Quote was not the issue, we ordered the…read morecarpet on sale and had the project scheduled a month later. When the subcontracted came they started the project and RAN OUT OF CARPET. 740 square feet short. It had to be specially ordered again from the carpet company that they use and that took 7 days to get delivered to their store. You would think that since they do the measurements and book a project that they would show up to the job with enough carpet to complete the job. The subcontractors had to communicate this with us. Wagner did not call and apologize for the delay or lack of knowledge. It took an additional week for them to come back and when they did come back they were supposed to come between 9-11am. They did not come until around 3:30 ish. I also was not told they were coming late I had to keep asking. After the carpet was installed they had left a huge mess for us to clean up. All of the leftover carpet fringes were all over the place. The LVP guys, pushed the excess material into the basement drain causing it to clog. Communication with everything was horrible. Before our carpet was installed we had brand new drywall installed and my husband worked very hard to paint the walls before the carpet was laid so we didn't have to paint after new carpet was installed. Unfortunately that was not the case. Our walls were severely damaged due to lack of responsibility with materials. I will attach pictures below. I was in tears over the damage that had been to the walls. I asked the guy what about all the damage in the walls he dabbed paint with a dirty textured hand towel on the wall trying to make it better I said no this is drywall damage. He said to call Wagner because it wasn't him. We called Wagner and told them we needed it fixed. My husband spoke to the "director of operations" and she was unable to authorize a discount of anything else until she spoke to someone higher, not sure who is higher than that but it took her days to come back. We had to fight tooth and nail to get slight compensation for everything we had to deal with. They called us and said their drywall repair guy was too busy so we could hire someone and send them the invoice and they would pay it. We had our drywall guy come back and get a new quote and we sent the quote to wagner. THEN they decided that their drywall guy had time all of the sudden. So now they wasted our drywall's guy time by coming and doing a quote. When their drywall guy came to fix the walls he fixed the dry wall and only wanted to paint small patches. My husband said no you need to paint the whole wall in order to not leave lines. He also did not paint all the way down the walls. He also got a ton of paint in the carpet by the trim area. It was very devastating and missed quite a bit of spots. He also left divots on the wall from his ladder. On top of that he brought his 2 unknown people to the house, I'm assuming his wife and kid but it was very unprofessional. It took him about 3 days to finish it all. This project was supposed to be about 3 days max and it took about a month when it was all said and done. When we put the trim in the bathroom the gap (where LVP meets wall) was larger than what you can reasonably cover with a piece of trim so they had to come back and fix that too. It was so exhausting. Update one year later, the carpet at the seams is bulging and fringing up. So long story short the carpet got installed but I would never hire Wagner again or prefer them to anyone. They keep texting me asking me for reviews and referrals and how I can get a 50 dollar Amazon gift card if someone does a project with them but NO THANK YOU!

Having hardwood floors is wonderful except when they have to be refinished. We put it off as long…read moreas we could and then began our search. We vetted several companies and decided to go with ASA Flooring for several reasons: 1) Responsiveness. Bryan was quick to get back to my inquiry and was at the house to assess the project within a day. 2) Knowledgeable. Our refrigerator had leaked and warped several boards. Bryan explained the pros and cons of board replacement vs letting the boards dry out. We went with the latter and saved money. We had another challenge in the fact that we did not have two rooms refinished which meant seamless color matching. Alfredo was an artist and had an eye for selecting the perfect match. Although the final decision was ours, his experience was a definite help. 3) Efficient. The whole process from start to finish only took three days. We used the opportunity for a little vacation in the mountains and came home to beautiful floors! 4) Professional. Kevin, the project manager, came the weekend before to assess the job site and answer any questions. Alberto hung plastic and taped off the areas to reduce dust and vacuumed any remaining dust before the final coat. It was nearly dust free! 5) Follow up: Kevin did the final walk through with us to make sure we were satisfied. I'd highly recommend ASA Flooring for your next hardwood floor project!

We've had issues with our home's original hardwood floors since we moved in with splinters and…read morecracks. We finally decided to repair them and reached out to ASA- they gave us a no-nonsense quote for installing new floors and did so with a fast turnaround. We couldn't be happier with how they turned out and love the final product.

The crew was extremely kind and knowledgeable. Our new floor looks great! I would work with them…read moreagain in the future. I was referred to them by the Carpet Mill. The price was super fair for what we received!

Disappointing rush job didn't turn out great. The owner said it would take 4 days to sand, stain…read moreand seal the main floor so we made plans to stay out of town during that time - since this isn't a project that you can stay at home for. The crew finished in 1 day +2 hours the next day. They didn't mask off our new kitchen cabinets (or anything else) as they were supposed to so everything was covered in sanding dust. They left in a hurry without locking up the house. The front door was propped open with the key in the deadbolt and all of the lights left on. They left tools and trash inside and outside the house. The owner was apologetic afterwards but accepted zero responsibility for his crew. You might think they would check to make sure everything was done correctly before letting us know they were finished, but apparently there is no quality control. There are several areas that look bad - ripples across the floor, stain on the carpeting, a splotch of stain in the hallway and a long hair sealed into the kitchen floor. We will have to hire someone else to fix these areas since we can't trust this company to be in our house.

Fast response. Provided a quote over the phone with photos and removed and installed carpet in one…read morebedroom in a matter of days. Very professional installation. They even came back to fix a minor issue the next day. Great service and vale for the price.

Was called the day before appointment to report he was not going to show up. This interfered…read more with additional appointments based on this being done that day as promised.

Cannot praise the team at Custom Flooring Specialists enough! Ari came out and talked us through…read moreall our carpet and tile needs, we went into their store and worked with their sales team to pick out materials, and Michelle was so communicative with us, once we accepted the quote, immediately got us on the books super fast. The actual team who installed the carpet was awesome, Riley was great to work with when installing our new baseboards, Luis did an excellent job on our bathroom tile, and Roger went above and beyond to make sure everything went smoothly. Truly you can tell these folks care about your project and their quality of work. Incredibly impressed with everyone involved. Will definitely be using them again when we change the rest of our flooring in our home. And would absolutely recommend them to anyone along the way!

Everyone at Custom Flooring was great to work with and the end result was just what we were looking…read morefor. Michelle is great, very easy to work with as well as her entire team. Thanks!

I called Jake at Old England Builders to tear down an old hearth and put in a new one. We asked…read morehim to frame in french doors to separate our sunroom from our living room. Very promptly, within two days, Jake had put together an estimate of the labor and materials for the job. His team sent pictures to help in our decision making and found sale prices to help with our budget for the project. Within one week upon agreeing to the estimate, Jake was at our house early and put in full days. He was personable and extremely helpful in ideas that arose. His team also helped organize and spearhead all the other projects we had going at the time. All of our chimney and electrical work and estimates were handled through the company and then communicated with us. Jake was there to hold the contractors accountable and make sure that jobs were completed to our liking and timely. He went above and beyond regarding every detail of our living room. For the cherry on top, Jake was enjoyable to bounce ideas off of. He has a wealth of knowledge and talks to you, not as a contractor, but as an everyday person. We can tell, after speaking to Jake, that he has a passion and skill level that tops all the other contractors we have met. He has a vision of the work and executes it with precision and with a sense of urgency. Jake is friendly, flexible, intensely detail oriented and a perfectionist. OH, and focused! What more can a homeowner ask for?!!! The research, invoicing and communication was also handled with care and details, relieving us of any unnecessary stress. We will be using Old England Builders for ALL of our future home renovations. This is honestly the way all company's should be. Customer focused, proactive, meets deadlines, with an extreme emphasis on details. Absolutely RECOMMEND!!!

From the owner: Old England Builders LLC brings a contemporary design style to your home remodeling ideas. We…read moreremodel and finish basements, bathrooms, kitchens, and bedrooms. We also build decking, home additions, flooring, tiling, carpet and other larger projects.

The receptionist was extremely rude and dismissive, acting as if my questions were an…read moreinconvenience. Rather than offering help or even basic courtesy, she spoke in a short, irritated tone and made it clear she didn't want to be bothered. Professionalism at the front desk sets the tone for the entire company, and unfortunately this interaction left a very negative impression. Based on how I was treated, I would not recommend this business. Espeically when thousands of dollars are on the line. If they won't invest in good service what else with they skimp on: Quality? Labor? Ethics?!

Avoid this company. My experience with them has been extremely unprofessional and costly. We paid…read moreover $22,000 in deposits, and they delivered the wrong wood. When we contacted them about the issue, we were told the sample "must have bleached," and then they ignored us for months. After a long period of silence, they informed us that deposits were non-refundable, yet offered only $a small percent back if we agreed to walk away. We originally planned a $50k project and ended up spending $22,500 for a 700 sq ft basement, a job that should have been a fraction of that cost.

We are so happy for hiring Express Hardwood & Flooring to sand our hardwood kitchen floor and to…read morechange some damage wood boards in our living room because they made a great and neat job. Fernando who we contacted for the job was very helpful coordinating everything , Roger did the sanding which looks so pretty after taking all the precautions to avoid the dust coming out of the kitchen and Kevin Santos, the wood installer was super nice and did an amazing job removing the damage boards and installing new ones! Congratulations to the best team! I would highly recommend this company !!

There is no confusion. How are you going to help? Are you going to help my kids breathe again? You…read morehave made our lives hell. Close your business down so you don't hurt any more people, that's how you can help. Your salesman dismissed us. Your refinisher kept saying the dust will not go there, knocked down the extra protection we had in place and left an awful mess. Your team blocks reviews in other places, thankfully people can be warned here.