If you fly Delta, beware and give yourself extra time to walk long distances at this airport. Delta…read morecounter is at one end of the airport and the gates are at the other end. Once you clear security, don't make the mistake of spending so much time shopping at DFS stores. You still need to pass through passport control and the queue can be lengthy at times. Just a heed of warning based on our recent experience.

I bought a bottle of Negroni Campari which listed as 14.50 euros and the cashier who didn't speak…read moreEnglish charged me 14.90 euros. They should correct the signs and charge customers correctly otherwise that's a lot of fraud and abuse of supposedly duty free items.

First time at Bergamo airport and I really like how small and quick everything is. A lot of local…read moreEuropean flights transit through here (Ryanair, Wizz). Less hassle than Malpensa and even Linate!

Worst airport! I paid for the fast lane and they don't have…read moreanything arranged. People come in front of the line out of nowhere and they squeeze them in front of the others. That is not the way it supposed to work. Airport is a big mess! I regret paying at Ryanair 15 eur for fast lane because it simply don't exist.

Took the train from Milano Centrale station via Trenord and it was about a 50 min ride. Note, if…read moreyou are purchasing the train ticket to go to Terminal 2 and not 1, the train still stops at Terminal 1. We made the mistake of getting off one stop early at Terminal 1 and had to wait 15-20 min for the free shuttle to take us to Terminal 2 for our Easyjet flight. When the shuttle arrived at Terminal 2, we figured the entrance for departures was where the shuttle stopped in front of... it had stopped in front of the train station area. We went outside and turned right to get to the departures entrance. Staff was not very helpful nor were the signs. Cannot rely on anything or anyone to help direct you in this terminal. As usual, with European airports, once you go through TSA, you are forced to walk through their Duty-free maze in order to get to your gate.

Horrible young Albanian lady there, mistreated my 27 year old sister who is mentally disabled and…read moremy mum, little sister and I. She complained as soon as she saw us, in Italian thinking we wouldn't understand saying "oh for f*** sake, 4 people at one time, useless". The security did nothing to help the situation but put their hands in our face to stop us talking. They kept telling my mentally ill sister to "calma" whilst she was crying hysterically and screaming out of fear and anxiety and threatened to not let us get on the plane. The Albanian lady kept trying to agravate the situation, when we asked her to stop talking so that she wouldn't make the situation worse she would come closer and shout out loud which made my sister worse. She kept looking for attention from her own colleagues & all (excdpt for Stefano, the Italian chubby girl with curly and 1 lady police officer) stood there rolling their eyes at us. Inhumane service, disgusting that they are meant to make everyone feel safe, but instead they make helpless people, with anxiety, autism, depression, epilepsy disorders feel worse. The lady needs to be sanctioned for what she did and needs to apologise for the stress she has caused my family. Even my 13 year old sister was standing there crying because of the situation and the "security" were rudely and arrogantly telling her to "calma". They do not care about their customers. The Albanian lady needs to be fired. I have tried to contact customer services so many times and they have ignored me. Horrible horrible service

Today was my first (and probably last time, at least for a while) time flying through Lugano's tiny…read moreairport. I imagine that more of the service is geared towards private flying (particularly based on the number of private jets I saw vs. the 4 daily scheduled flights, all to Zurich), but as such, it makes transiting through here a cinch. We were heading out on the first flight (a 7:30 AM departure), but even arriving ~70 minutes prior to departure was frankly too early. There's a small parking lot to the right where we dropped off our rental car (followed by subsequently dropping off the keys in a keybox), and inside the terminal, pre-security, is a ticket area on the right, which is easy to mistake for the check-in area (which is further in to the left). Since only SWISS flies here, you have 2 lines - one for business, one for economy. It took us less than 5 minutes to get checked in all the way back to the U.S., as well as having our bags checked all the way as well. Security screening is quick and easy - just make sure to take out liquids and laptops/tablets - and then there is a small seating area that has a small duty-free shop and a cafe. There's (literally) nothing else post-security (I'm not even sure that bathrooms are available airside), hence the advice for not showing up that early. When you board, you simply walk out onto the tarmac and up on the plane. If you're lucky to have a southbound takeoff, you will circle around and back north, affording you beautiful views of the area around Lugano, as well as views of the Swiss Alps further west, if the weather cooperates. I imagine that Lugano often gets overlooked because it isn't all that far away from a much larger airport (Milan's Malpensa airport) - but I intentionally picked it because I figured that it would be much less of a hassle to start our trip back to the U.S., even if it meant an extra stop via Zurich (which I like as an airport anyways) - and it worked out just as I thought. The only risk is that, given the dearth of flights, you could be in a little trouble making onwards connections if there are any scheduling issues. That said, our experience worked like a charm. If you are either visiting Lugano or the surrounding area - or are traveling elsewhere and can fly direct to your destination via Zurich - I would definitely recommend looking into LUG as a convenient, low-stress point to begin or end your journey.

One of the smallest airports I've ever seen but very efficient, about 6 kilometers from Lugano (a…read moretrain every fifteen minutes runs to Lugano or direction Ponte Tresa, near the Italian border) and offers services such as car hire, cafe, restaurant, newspaper shop (in Switzerland called kiosk) and tourist office. The flights are mostly operated by Swiss.