This hotel was excellent in every way. The customer service was fantastic and the rooftop…read morerestaurant was very nice. The breakfast options were ample, plus the lunch options were also excellent. The views were amazing. The bathrooms/showers were modern with nice soaps. Check in was painless and took maybe 4 minutes. Bed was super comfortable and the hallways have there luminous relaxed mood lighting. Location is interesting, but walkable. Prices were reasonable given that it's sort of a niche offering.

Excellent. The front desk (Shemwel and Klaryce) provided excellent guidance on local restaurants…read moreand walking routes.

Nice little spot near the train station - very convenient to everything. Friendly service, decent…read morebreakfast (not stellar but decent, cappuccino and espresso by request) Pillows and beds are hard but apparently that's Italy-standard. Plumbing fixtures had some issues - maintenance could be better, but we didn't ask to fix as we were only there for 2 nights.

Hotel Berna has a lot going for it. Located close to the train station, easy access to local…read moretransportation, restaurants and stores. The room was well appointed in a modern style. We enjoyed the happy hour and the breakfast buffet. Hotel staff was friendly and helpful. Could be 5 stars, but it was hot in Naples during our visit, but AC anemic at best.

The good: -The room…read morewe got was huge - The room was mostly clean minus the moldy caulk in the shower - Located right across from the central train station The Bad: - A king bed to them is 2 small beds shoved together (that's not how that works) that was incredibly uncomfortable. -They had all AC turned off (saving money?) so my room was between 75-77F each night and made sleeping very difficult - The breakfast buffet they have is one of the worst. Their coffee is offensive to all of Italy. Completely unremarkable food that isn't worth the price. -For how big the room was, the shower was SO small. The handle was insanely temperamental and it's a few centimeters between getting burned to death or frozen. Overall I would not stay here again or recommend it.

The worst experience we had for our hotel in Italy! Reasons:…read more1. Cold room in the winter The max temp the room can go is 24C when we called them to increase the temp they just said No! rudely. The room is cold even during the day and not needed to say coldest at night. I come from the US, and among all the hotels I went, this is the coldest among all!!! 2. Unfunctional radiator The radiator which warms the room is behind the curtains to when you close thecurtains at night, the warm weather would go outide. So cold nights!! Useless!!! 3. 2 twin beds sold as king bed They charged us for king bed when they put 2 twin beds next to each other. You cant even sleep in the middle as it is so uncomfortable. 4. Small sized trash cans We could not even find the rooms's trash can at first so small can under the table and dont let me start on the can they put at the bathroom sooo tiny.

I spent two nights here on business. Check in went super quickly. The front desk employee was very…read morefriendly and helpful. My room was very comfortable and I loved that I had a view of the duomo. The room was nice and quiet. And the bed was comfortable. I loved that there are robes available to wear. The location was amazing and there are so many great places to eat and shop close by. I will look forward to coming back when I am in town again.

Wonderful staff and good restaurant. The view of the courtyard was beautiful. We will be back!read more

Partner and I came as we stayed in Milan for a few nights. The room was clean and the bed was very…read morecomfortable. My only complaint were the pillows. I woke up both mornings with neck pain from limited support. The location itself was perfect for us (around 20 minute walk from city centre) and the price was right. Would stay again!

Worst hotel experience. Room too small and bathroom was barely room to turn around. Free breakfast…read morewas a joke. Food was horrible and service was slow and terrible. Coffee machines out of service and no plates or cups. Never ever stay in an Ibis property again!!!!

6/29 stay: Go here. Not Hotel Glam! After being treated horribly at GL(SH)AM Hotel who first denied…read moreAC wasn't working only to be told after we wanted to leave for another hotel and get a refund we were SOL because it just wasn't functioning optimally. After traveling all night from Paris, to be told that's just the way it goes was infuriating...and that was AFTER no sheets were provided for roll away bed, non working refrigerator and a remote control that didn't have the battery cover. Turn the page across the Plaza: empathetic last minute booking/check-in; beautiful room and attendant staff. Great AC and friendly HOSPITALITY). Go here. Grazie mille! Not there: https://glamhotelmilano.it/New/ Glam Hotel Milano | Hotel 4 Stelle alla Stazione Centrale di Milano

Thoroughly enjoyed my stay at the INNSiDE hotel in Milan. Great food options, staff treated us like…read moreroyalty, and the loft we stayed in was beautiful and spacious. This is a must stay if you're ever in Milan!

Loved the hotel, the large windows in our room, the huge breakfast and the rooftop bar.read more

We spent my one night and had a lot of fun . The rooms are very well decorated with fantastic…read morebathroom facilities , breakfast buffet was also a 5-star experience with high ingredients and so many options . We also tried the rooftop bar which was very nice for late night drinks (although quite expensive !) Very recommended !

Unfortunately the little Italian I took back in the day isn't up to par. Meaning I practically…read moreforgot all of it due to lack of use. Consequently when booking a hotel in Milan for the night before my flight back home, I had one requirement: the hotel staff must speak fluent English. Now it may seem silly that I was adamant about this requirement, but a lot of hotels claim to speak English and don't. I'm specifically thinking of my time in Chile here, but I digress. I speak three languages and Italian isn't one of them, so I settled on the one most likely to be spoken and that is English. If you know me, then you know I have terrible anxiety. Add me traveling alone back home, and with the double whammy of a sprained ankle, and I wanted to make myself as comfortable as possible. Luckily for me, this is an American chain in Italy and it is near a lot of things (including a train station that I would have used except I wound up in a taxi thanks to my ankle). I had no issues with the staff whatsoever. They all spoke English, which helped loads, especially considering that I got stuck in the elevator. This is one of those that the card is electronic, and well, I guess the signal of my phone messed up the signal of the card for the elevator. At any rate, minus this instance, everything was great with Uber Eats delivering to the hotel and the staff ordering me a taxi the next day. Did I mention, too, that the room was spacious and that the toilet and shower were in the same room? Seriously you have no idea how much it annoys me when they're in separate rooms. All hail Best Western. It felt like having a little bit of home in Italy.

This is right across the central station in Milan so if you…read morewill be taking the train a lot this is your hotel. The lady that greeted us was very accommodating when we arrived even offered us some coffee and helped us with our luggage. So a very nice, first impression. The room was of a typical queen bed hotel but we have a window view of the magnificent church right next door. Rooms came with the usual mini fridge, kettle, coffee and tea. Bathroom was modern with a shower and bidet of course. Toiletries, towels and hair dryer provided. You can also cast your phone to watch your netflix on the tv. Wifi was good and of course housekeeping was great. Chain hotels are a safer bet than airbnbs nowadays anyway.