Feels like home! Greeted immediately upon entering- aesthetically beautiful place so warm- Grandson…read moreis in love with G-Shock watches and they have what you want/need but if they don't have it they will absolutely get it in for you! Love the personable customer service-wouldn't go anywhere else after I've experienced the genuine love here. Honest jewelers!

The staff there are so kind and welcoming. They were able to replace the battery on my watch within…read more30mins and the price is also very kind!! If you have watches that are on the more expensive side and don't want any scratches or damages, then take it to Lumos! They know what they are doing and how to take good care of luxury brands!

Quick repair process for my beloved gold monogram necklace!…read more Was repaired perfectly within 24HRs and cleaned to shine like new. I am very happy and found the pricing reasonable. Street parking is very easy to find near here, or if you live in nearby canton/brewers hill/Highlandtown, you can walk! They are fluent in English and Spanish, too.

With hesitation, I left my favorite watch with them because they couldn't do an on site battery…read morechange. They told me it would be ready tomorrow for 3 days. They are not responding to my calls or texts. I went to the store in person 2 days in a row because they told be "tomorrow" I am getting frustrated and worried about my watch. If they would have given me an honest answer to begin with, I would have accepted that and taken my business elsewhere. Now my watch is nowhere to be found and no response. I texted them in English and Spanish. It indicates my text has been "read", but no response or call. I just want my watch back and I don't care if they changed the battery!!!!!!!! Update: watch is ready and they added a new band similar to my old one at no charge. I'll add 2 stars for their effort.

After over 20 years of shopping at Sergio's buying all types of Jewelry I am still a very satisfied…read morecustomer.

On my Wife's birthday, I purchased a piece of jewelry. My Wife is a very frugal person but…read moreoccasionally is willing to accept a special gift for a special occasion. This took me to Sergio's Fine Jewelers which is located in the Ellicott City section of Baltimore National Pike (Route 40 West). I had a very positive experience working with Carl and also Debbie Myers; I even briefly met the store's owner. We examined the 'estate jewelry' selection, which was quite nice. These are previously owned pieces that are made available for sale. I felt that we purchased an attractive piece of jewelry at a reasonable price. The store also provided appraisal services for insurance purposes. If you are shopping for jewelry, I would recommend that you stop by and review what the store has to offer. The sales representatives were easy to work with, knowledgeable and willing to assist you. Joseph M.

Decent price on putting rain and winning band very knowledgeable and helpful. had a check in a few…read moreminutes and was. out the door.

Folks are very nice and friendly. Took my wedding band there to be resized. Fantastic job! And, it…read morewasn't very costly at all.

I had my wedding set sized and soldered here, and the work was absolutely beautiful. The…read morecraftsmanship was flawless, and everything looks perfect. The turnaround time was quick, which I truly appreciated. The team was incredibly welcoming and made the entire experience comfortable and easy. I will definitely be recommending this jeweler to friends and family! - jess

Losing FOUR rings! WOW! Kind of tells a story about attention to detail, doesn't it?!?read more

We have gone here a few times for watch repairs and it's been great each time. Fast service, fair…read moreprices, and good work done. The guy working is always friendly and helpful as well. Definitely worth coming here if you're looking to get some repairs!

Quick and efficient service at very reasonable prices. Will be returning with my smartwatch next to…read moreget a larger band.

Nick got my Mom & I iced out !!! I love my new jewelry he was very patient and amazing to work…read morewith. I have the best earrings in the world i love them

I experienced the one of the most intense horrible, customer service issue on March 21, 2026 , when…read moreI visited security mall "Gold Valley Jewelers" located on 6901 Security Blvd Suite 837 Baltimore, MD 21244 . That exclaims to have been established Since 1995. I entered this location at approximately 12:45 pm. I've previously visited the jewelers before and asked for my jewelry to be cleaned. In a result to this particular event my (Tiffany Graduated Silver Ball Necklace) was damaged by an employee named Ron. He showed empathy once he returned from cleaning , with a hand full of dismantled unstrung silver pearl Balls which once formed my beautiful Necklace. I was devastated and heartbroken , Ron stated he could repair my necklace with confidence, he delivered but unfortunately I would be responsible for a $30 dollar fee once my Necklace repair was completed. So due to a reoccurrence of my Necklace becoming unattached again. I visited the jewelry store on Saturday to ask if my Necklace could be repaired . Willing to pay whatever it cost. I approached an associate upon entering the establishment he asked me politely could he help me. I stated my concerns then an employee who had overheard my conversation whom was supposedly the manger. Approached me expressed openly by displaying extreme aggression with arrogance while engaging negatively towards me trying to provoke an argument He shouted at me responding to me that we will not repair your necklace! I'm a true believer in excellent customer service and in this case the manager inverted by delivering violent behavior!

These guys are FANTASTIC. Don't believe the negative reviews. I bought my fiancée engagement ring…read morehere. Ive bought multiple pieces here. Even the jewelery i have NOT purchased here, they clean for FREE for me. I am currently in works of purchasing a diamond and white gold tenis bracelet for my girl. Ive bought other pieces elsewhere, but these guys are always the people i come back to. ANYONE who has worked with jewelers understands that there is BASELINE cost of gold/silver/platinum etc. Then there is the WORKSHOP cost. They dont "scam" you here. The prices are SPOT+LABOR+10%(on a good day) profit. Whoever wrote these absurd reviews before mine clearly are braindead. If your jewler made a pendant when gold was at 4K$ an oz and it sat on the shelf for 6 months at a 2500$ price point and these guys charged 2750 its due to them turning inventory over faster and the gold being higher at the time of making. My fiancée wears her engagement ring daily. Not a single stone has fallen out. Not a single piece has had any issue in the two years she has owned it. If we do have a problem im SURE they will solve it. People need to actually understand business instead of leaving uninformed opinions. If Royal Jewlers say its 18K its not 17.3 its not 17.7 its 18K and up. They tell you if its lab or natural stone. These guys are legit. I trust them VERY much. Proud to be a returning customer here.

I purchased a gold and diamond lock and key pendant from Royal Jewelers and was assured I was given…read morea discounted price. However, when I researched the item when I returned home, I learned the same diamond and gold lock and key was being offered at $250.00 less than what Royal Jewelers charged me. When I returned to Royal Jewelers and presented them with the evidence of the price difference, the salesperson simply gave some frivolous excuse as to why the prices were different. This experience with Royal Jewelers has put me on guard and I will not be purchasing any more jewelry from Royal Jewelers. Overall, I'm of the belief that they are overpriced and although it is the goal of a business to make a profit, in doing so, businesses should not engage in price gouging.