Went in for a battery replacement and was very pleased. Went back with another couple watches for…read morerepair. Quick repair at a good price. Quality work.

Dimitri replaced the batteries on two watches, one for me and my mother, for a reasonable price w/…read morea one-year warranty for each watch (if the battery stops working). He was very nice, patient, and helpful. Thank you Dimitri!

Highly recommended great prices customer service is above and beyond. They're always willing to…read morehelp and they're always polite and pleasant.

Love my visit to Shipley's. Their jewelry is exquisite and the sales staff is friendly and willing…read moreto help. Hope to return to Shipley's for many future purchases. Thank you for all of your help.

I recently inherited my beloved aunt's wedding ring (who passed in 2020) from my incredible mom…read more(who passed in 2021). My dad brought it to me the weekend before Thanksgiving and we were on a mission to find a local jeweler to trust with resizing it. Rahul and Isabelle were patient and more than understanding when my dad wanted to do more research before leaving our special ring behind. Upon reading his other yelp reviews, and their professionalism when dealing with us the first time, we decided Atlantic Gems was the jeweler to trust. Even with the Thanksgiving holiday, I received the ring back in just a little over a week, and I couldn't be happier with the results. I will definitely be back for all jewelry repair, resetting and resizing needs for years to come. Not only do I give them 5 stars, but so does my dad (a tough customer in Michigan)!

Very attentive and detailed. I didn't think they would be able to help with my ring repair but they…read moredid.

Amazing customer service! I took my and my wife's favorite watches to get fixed along with several…read moreothers that's need their batteries replaced. I got them back quickly and at an affordable price. They only used parts directly from the manufacturer. I would recommend them to everyone I know.

Great service and very knowledgeable!!! Repairs are done very quick. Would definitely recommend!!read more

Excellent customer service I am from out of town. My nephew that's a major league. Baseball player…read morebroke a very expensive chain and Danny fixed it basically on the spot and did an excellent job. It's extremely expensive. It was really nice to get this old time. Customer service. Thank you

Fast, friendly and excellent workmanship, needed a gold box chain repaired and it came out…read morebeautiful! He cleaned the cross pendant for free as well! Very professional

Horrible experience!!! walked in with a friend, 3 women working...Not 1 of them acknowledged us…read morefor 13 minutes ...1 was on the phone being rude to a customer that must have had a problem and when the call was done she looked at the other women and said" did she really think I was going to offer an apology". The other lady was on the phone ordering food and the 3rd one just sat doing nothing. Finally after staring at the lady ordering food she said " do you need help"?. Never again will I go to this store nor would I reccomend it. They lost a $ 225.00 sale from me that day.

Always an excellent experience, Have made several purchases in the past year....I really like that…read morethey gift wrap.

Over the past few years, I've patronized RLJ to: purchase jewelry; sell jewelry; get appraisals of…read moreindividual pieces of jewelry; repair jewelry; and change out old watch batteries for new ones. I've been happy with all of the results. The staff is knowledgeable and straight forward. I've worked with Rob, Lori and Lal. As others have mentioned, it's a very convenient downtown location, across the street from Macy's. A high degree of professionalism is found here.

My wife died recently and going through her jewelry I found a diamond pendant that had been passed…read moredown to her. Rather than try to sell it, I took it to Robert Laurence and asked them to turn it into a mourning brooch for me to wear. Rob at the store worked with me on the design, and the finished product was excellent. I highly recommend their custom service.

I had to have a stone replaced in my wedding ring. The owner is such a sweet lady and did an…read moreexceptional job at a great price! It looks beautiful! I would definitely recommend this business to anyone needing jewelery repair!

They looked at every single piece of jewelry that I brought in. They were exceptionally nice and…read morehelpful! Going back to see about re-purposing a ring. So many great suggestions!

They were SO speedy especially compared to the other quotes I got that said WEEKS, they did it in…read moreHOURS. Highly recommend getting a quote beforehand because this ended up saving me money. Happy with the job they did

I took a bracelet and necklace for repair. The job was done quickly and affordable. Recommend!read more