I experienced the one of the most intense horrible, customer service issue on March 21, 2026 , when I visited security mall "Gold Valley Jewelers" located on 6901 Security Blvd Suite 837 Baltimore, MD 21244 . That exclaims to have been established Since 1995. I entered this location at approximately 12:45 pm. I've previously visited the jewelers before and asked for my jewelry to be cleaned. In a result to this particular event my (Tiffany Graduated Silver Ball Necklace) was damaged by an employee named Ron. He showed empathy once he returned from cleaning , with a hand full of dismantled unstrung silver pearl Balls which once formed my beautiful Necklace. I was devastated and heartbroken , Ron stated he could repair my necklace with confidence, he delivered but unfortunately I would be responsible for a $30 dollar fee once my Necklace repair was completed. So due to a reoccurrence of my Necklace becoming unattached again. I visited the jewelry store on Saturday to ask if my Necklace could be repaired . Willing to pay whatever it cost. I approached an associate upon entering the establishment he asked me politely could he help me. I stated my concerns then an employee who had overheard my conversation whom was supposedly the manger. Approached me expressed openly by displaying extreme aggression with arrogance while engaging negatively towards me trying to provoke an argument He shouted at me responding to me that we will not repair your necklace! I'm a true believer in excellent customer service and in this case the manager inverted by delivering violent behavior! read more