I had planned on a 5-star review. I requested a quote on a Saturday, he came by, picked them up, brought them back later that day. As soon as he left, I noticed the seat back was upside-down, and called him. He said he'd be back. Nope. The next day was Father's Day, so I texted and asked when he'd be coming back. No answer. I then borrowed a long hex wrench from a neighbor and was able to fix the seat back, but noticed the seat was backwards. I contacted him again. No response. I called a week later and he answered, said he'd be by the next day. Nope. I am unable to loosen the screws myself to fix the seat. I'm very disappointed in the lack of follow up on his part. I still can't use that chair. read more