Very bad experience…read more I bought a handbag. After weeks, the strap broke because of a defective sewing job We immediately called them. We spoke to the lady that's worked there for many years and she said bring it in. We met her because she suggested the bag for purchase I told her we could not come in for a couple months, but I wanted to go on record telling her about it and then it failed very soon. was unusable. She was annoyed, but said to come back when we could, and they would give us a refund. We recently attempted to return it. man who we believe is the manager immediately went on the offensive He agreed that the bag was made defectively. He would do nothing without a receipt. I asked him to look for our receipt in his records. He admitted that they save all receipts, but said it was too much trouble to try to find it; but expected us to have the receipt. Only a 1 way policy. He also admitted that he was the one that sold us the bag For us, it was a buyer beware shop. As an example, they apparently charge different people different . When making the purchase we on the price least our loss was reduced a little. If you do decide to visit the store, it's a good idea to bargain with to save money. At least what I could see they will come off the retail price they try to charge.

Love the smell when you walk into this shop! Handmade leather belts, customized with an incredible…read moreselection of basic to fancy leathers. They helped me with a concho belt and it came out perfect!

I went to three leather shops before I found Lost Dutchman leather, the other shops said they don't…read morework on watch straps. Lost Dutchman replaced my old one and the new one looks great. Thanks to all. Keith

This is an amazing company. I love their people and their products. Olivia is awesome for dealing…read morew/ my long emails and they are truly the kind of company that I don't mind spending large amounts of money with. They're getting big but they still have a small business feel that makes customers feel valued.

Friendly and informative service. A pleasure to deal with. Quick to respond to online orders. I…read morerecommend this shop highly.

The best customer service! Great attention to detail and where we go to get all our patches made…read moreand sewn on! No reason to go anywhere else! Dent

I will definitely buy from Custom Hide again…read more I was so pleased to receive my custom scholar briefcase yesterday. It is truly a thing of beauty. The quality of materials and workmanship are far superior to any briefcase or bag I've ever seen. Worth every penny. I can't thank you enough for the time and effort you put into something that I depend on every day. I'll certainly spread the word about your fine company.

I have a shoulder bag from Custom Hide that I've used every day for about 6 years. It's very…read moresturdy and well-made. The warranty is excellent, too. When the brass hardware on the strap started to wear out, they replaced it with no questions. It's nice to find a company making quality products and also standing behind them in the long term.

He fixed my beautiful shoes and put new red forever bottoms on…read more Looks brand new and also fixed my husband's alligator cowboy boots where the leather was worn. You can't even tell.

Dropped off a beloved purse with a strap mangled by my puppy. The owner was very knowledgeable and…read moreprecise with measurements. Reasonably priced and promised only a week wait. The shop has early weekend hours which made it nice to check off Saturday errands before and after pick-up. The quality of work was outstanding. My husband had no idea which was the previously ruined strap! Thank you for the service and quality. Highly recommend.

Found this place when looking for a punch to make holes for grommets in a garment I was sewing. The…read moretwo men that were there were very helpful and assisted me in getting the correct punch and making sure I had the proper tools for the grommet installation itself. I think the quality of goods was amazing for the price. Always nice to find somewhere that you can shop in person rather than online!!

I love coming here to grab supplies. Pricing is competitive with other similar quality…read moreleather/craft supply shops. If you have any questions or are looking for advice, it can be hit or miss. They do have some friendly and knowledgeable employees- but some won't even acknowledge you when you walk into the shop. I have asked questions and was met with either a wealth of information or simply told to "google it". Nice stock of stuff. Usually they have everything in stock that I need. Leather is a little pricy- but that's everywhere now. It's nice having a semi-near by Tandy location!

I just popped in to get some information on recoloring a sofa. The guy was super nice, helpful and…read morefull of great information.

This is a well stocked and well run store. I enjoy going there to get new ideas on projects I…read moredon't yet know I'm doing. I feel like a kid in a candy store. John Sun City West Leathercrafters

This is a well versed craftsman of leather and horse tack ..Anything you want made custom or to…read morespecifics this guy can do it he's very reasonable and is a Super nice person....go see him you'll be glad you did tell em' Gina and Albert D'Angelo JR sent you

From the owner: Since 1985, we've been the area's best tack and saddle repair company. We specialize in making…read morecustom chaps, holsters, and pack equipment. We also do horse blanket repairs and make concealed-carry and old-style, single-action shooting holsters. Delivery is available nationwide, so give us a call! In-person meetings are by appointment only.

You need to RUN from this place! Dropped off a pair of boots…read moreto get heals repaired.. . Came back a week later they couldn't find them. When they did they HAD NOT been repaired.left them again. . When returned a week later picked them up and headed to airport for international flight. 10 minutes at airport heals fell off. . They insufficiently glued heals and no stitching . . WHEN I CALLED THEM FROM OVERSEAS THEY REFUSED TO GIVE AND SORT OF REFUND.

Friendly and helpful service. Quality work replacing the soles on an old pair of boots I have.read more

I love these place. The gentleman that repairs all the shoes is the sweetest and must talented…read moreperson. I have taken three pairs of louboutins to him to get the protective red bottoms installed. He has does amazing job every time. He replaced the zipper on my Tom booties and kept the same color zipper. He even sewed on a tassel to match the new one. He is talented and caring. He also only uses the best products.

I took two pairs of shoes to them last week & was told to BE SURE to pick them up 6/1 because…read morethey're moving. He said he's be starting the move on 6/2. I went to get them 6/1 & they were already moved out! Their phone isn't working & I have no idea where they moved to. I HOPE they'll contact me via yelp since I've had no phone calls, or communication from them of any kind. It took me 3 months to find those shoes. I'm left with neither & needed one pair this week. This was my first time there. AWFUL!!!