John is a humorous and knowledgeable guy who immediately put me at ease. I took my new PRS Santana…read moreguitar for a set up. John did it as I waited, explaining what he was doing and showed me some tricks should I want to maintain my guitar myself. I truly appreciate his expertise as it's not too many people around with this level of knowledge and commitment to doing a good job. I'm hoping to take a few of my other guitars there to have him work on them.

John is the best set up technician in the chicagoland area . He does amazing work for a very fair…read moreprice . taking my guitars to hidden when i need stuff like nut slots cut or set ups has become a no brainer . After dealing with the rest of the Bozos who have over charged me , lied to my face , refused to do the jobs etc , its worth the drive for me to make it out to Hidden because his service is top notch and affordable . If you know , you know . Hidden Music - THE place that pros and regular joes can get their guitars set up by a 42 year veteran , at a fraction of the cost one would spend to have it sit at guitar center for a week while who know who will be "working " on it ... not worth the risk for me . i know where to go for my setups . Hidden music.

I went to get my old guitar fix and they did an excellent job. Price was reasonable. Sales person…read morewas friendly. Would go back if my other guitar needs fixing.

Steve, one of the owners that I explained my amp repair to at the front desk, took time to…read moreunderstand my request to get my Fender "Evil" Twin that I've owned for 30 years up and running again. I did some restoration to the wood and a few pots fell off when I removed the electronics. So, it was literally in pieces when I dropped it off. It had other issues they fixed too! It was in one piece when I picked it up and it sounds and works amazing. They also had a detailed invoice of the work and took the time to explain what they did. They also did a setup on my Martin DC-16RGTE that I've had for 16 years. It plays perfectly now. Probably better than when I bought it. Steve even did a small tweak for me on the spot based on my action preference. Great customer service. Thank you!

Stopped here on our way out of town after attending the Chicago Drum Show…read more Family-owned drum shop with friendly & knowledgeable employees. They have everything you need fir drumming but can also special-order items as well. They sponsor the drum show each summer as well. Their prices are reasonable & the items are worth the value.

the best! johnny and brian have the knowledge and expertise to help you find the right instruments…read morefor any and all of your musical endeavors, and always provide honest no nonsense friendly service so that you will build a relationship that is built to last. A plus rating in all respects.

Excellent service from a most knowledgeable source. Recommend for bass clarinet tune up!read more

I trust all my clarinet adjustments and repairs to Rick Sayre. He is excellent! I highly recommend…read morehim.

m-f 10am-4:30pm…read more free / safe parking conveniently located right in front of evanston band & orchestra.

DO NOT RENT FROM THIS BUSINESS -- TERRIBLE CUSTOMER SERVICE…read more I have never experienced such poor customer service over something that should have been so simple. We rented a baritone saxophone (Bari sax) for our child to use for school. The first instrument they sent us was extremely old and had the keys arranged differently, making it unusable for what our child needed. We contacted the business, and rather than immediately resolving the issue, we were told to keep the instrument while they searched for a newer one. After waiting several weeks, they found another instrument. Unfortunately, that instrument was also incorrect and unusable. We immediately notified them and returned it. Here is the part that is absolutely unacceptable: we were charged $264 for a three-month rental even though we never received a usable instrument and did not have the instrument for the rental period. I was completely reasonable and even offered to pay for the few days we actually had the second instrument. I wasn't asking for anything unreasonable -- I simply didn't believe we should be charged $264 for three months of an instrument we could not use and did not have. They ghosted my communications for months and then refused to refund the three-month rental charge. So to be clear: they failed to provide the correct, usable instrument, we promptly communicated the problem and returned it, and they still kept the full three-month rental payment. The way a business handles a problem says a lot about its customer service. In this case, they had an opportunity to do the right thing and work with a customer who was being completely reasonable. Instead, they chose to keep the money. I strongly recommend looking elsewhere if you need to rent a school instrument. We certainly will not be doing business with this company again.

Geoff is great. 1920's Gibson mandolin? Now it is an instrument thanks to Geoff Benge. And his…read moreguitar work is best in the city.

Been playing for many years and I am very particular about how the work on my instrument. In my…read moreexperience his work is of the highest quality. He's done significant repair work for me as well as set-ups, both were done to exceptionally well. He is the best.

Trumpet stuck mouthpiece fixed while I waited for only $5. Very friendly service. Great work and…read moresome maintenance tips thrown in.

My cornet's second valve got stuck and I came to get it fixed. Smeltekop repaired it within two…read moredays! Additionally, he repaired my dented mouthpiece that I wasn't aware of. It was cleaned out and he greased & oiled it as well! All of it was 40 dollars in total. He is knowledgeable and knows what he's doing, would recommend!

You didn't just lose a customer. You bought this review…read more I was a good customer. When I brought in my Number Two Stratocaster, I told Mike that there was a little buzzing at a couple places. I thought the truss rod needed a slight adjustment, nothing more. But Mike disagreed and said the guitar needed fret work. When I got the guitar back, it was fretting out, a problem that didn't exist before Jerry had aggressively removed material from the frets. Jerry admitted that he had done so, and apologized profusely over the phone, and told me to bring the instrument back. When I returned with the guitar, instead of being treated well, Jerry was quite elevated, aggravated and got loud. As though he was speaking to someone whom he might bully, instead of someone who has been playing guitar for 60 years, he ineptly attempted to prove he'd done nothing wrong, when he should have offered to do whatever it would take to make it right. That's what a gentleman and good business person would do. I do not care how long Mike says he's been in business. That is not the point. Jerry plugged in the guitar to a Line 6 amp with all the effects going, and hit the guitar hard to prove it was really okay. I know better, and showed him how the guitar was fretting out, and now it wouldn't even sustain a single plucked note at the tenth fret. Then, Jerry added insult to injury. He said these "deeply radiused" fretboards always fret out when you stretch the strings. NOT TRUE. I have owned many 9.5 inch radiused Stratocasters and NOT ONE of them ever had that issue... EVER. Then, Jerry got angrier, pulled the plug on the amp, and told me he was refunding my money. Here's the kicker: I brought the guitar downtown to a reputable shop and guess what? They made some adjustments, filed the nut slots a little, checked the action and intonation, AND adjusted the truss rod! That's exactly where I thought the problem was. No one can put back the fret material Jerry filed off. It probably took a year of life off my frets, which means an expensive fret job is that much sooner. But the guys at Players Guitars were wrong with their work... and wrong with their bad treatment. There are much better options than Players, but their name should warn you. Their work is hit or miss. And when they miss, don't be surprised if they try to play you. If you love your instrument and deserve respect, go elsewhere...

Mike and Jerry are the best. Always professional and knowledgeable about your guitar needs and…read morequestions. Never had a problem with any guitars I've bought or work I've had done. I would highly recommend Players Guitars.