Wonderful customer service! We had 2 dead squirrels stuck in our fireplace and they came out and…read moreremoved them with no issues. We highly recommended this business. Top notch, good people, which is becoming harder to find these days. Thank you!

I would like to commend them for their honesty and Integrity. I had an appointment scheduled for a…read moreFP chimney cleaning and installation of a SS cap to keep birds/rain out. I had not had it cleaned in 30 years. When they showed up (on time) he inspected my chimney flue with a mirror and light and informed me that there was no creosote buildup in the chimney at all therefore no cleaning was needed. They could have very easily pretended to clean it and charged me but didn't. He saved me about $180. Thankfully they were honest with me. That type of integrity is rare in the business world today. From my experience I would highly recommend Commonwealth Chimney Sweeps to anyone needing any service they provide. Thanks for the honesty!!!!!!!

Wow, My Don was here…read moreahead of time super friendly and HONEST!!! He made suggestion to help save me money & felt more like family then a stranger... If you want a kind, fast, yet quality chimney service contact Mr. Don... See yeah next season!

Matt never emailed or text back an estimate after he was here. I text him a week later to ask him…read morefor the estimate....no response after 3 days.

Don't get me wrong, I love the smell of a campfire...in a campground...near a tent. I'm not a huge…read morefan of the entire fire smelling like a campfire every time we fired up our wood stove. So, we called Village Chimney Sweeps to find out why the stove wasn't drafting as well as it should. Now, there was a little mix-up in what time our appointment was. It got moved up but that seemed to get lost in the shuffle, but I'm not going to count that against the business. Didn't ruin my day and shouldn't ruin theirs. However, if you find they're running late, you might want to call to make sure everyone is on the same page. Once the chimney sweep was here, he was neat, courteous and very good with our curious dog who seemingly was entertaining a career change into chimney sweeping that day. He found an abandoned squirrel's nest in the chimney, took photos and showed them to us. Then, he went to work clearing the clog and left the house just as it was before despite having a bunch of equipment set up and the soot he sucked out. Before he left, he made a few recommendations to consider over the long-term to keep everything working well but didn't put on a hard sell. Even though I hope we don't have to meet under the same circumstances, I wouldn't mind if we did.

Just had an entire gas fireplace built and installed in our condo. Gary and Austin started the…read morebuild from scratch in an open corner in our den. We are very, very happy with the install and service we received from them. They were punctual and also precise with their design and workmanship. Couldn't have asked for more and highly recommend Village Chimney Sweeps in York .

Alex came to my townhome today (during a snowstorm!!) and did a fantastic job cleaning and…read morerepairing my gas fireplace. He even painted both the inside and outside for me!! It looks and works great now. I will be using him for additional work as well (installing a fan in the fireplace). The price was also great. Swell guy overall.

On time, proficient, covered the floor, cleaned upon completion. Good job. The repairman did…read moreeverything I expected.

We had our fireplace cleaned and checked by Ian and Matt B. and were very satisfied with their…read moreservice. They presented themselves in a professional manner and were knowledgeable about our unit. They were also friendly and courteous and finished the job in a reasonable amount of time so I would highly recommend them. Don F.

Would have loved to have given five stars, but down to 2.80 for SHADY BUSINESS PRACTICES and a…read morebilled amount for a wasted hour. My husband and I were looking forward to have our wood burning stove installed, as we had a great customer experience with Mike at the Camphill Store. In fact, everything was great, from the talk with Mike to the chimney inspection, install scheduling to the installers, Alex and Ian, who were fantastic.   After install was complete, though, is when this company became suspect. After install was complete, the installation team "officially" clocked out and called the office to adjust some line items on the bill, as it took less time and material than anticipated. Then we talked for a bit, the team gave us some instructions as to the functioning of the stove, they put an agreed-upon sign in our yard (advertisement for AES), and took my payment.  I handed my credit card over and was asked if I could please pay with a check as it saves the company on service fees.  I obliged, as my husband and I felt we had established a good customer relationship throughout our time with AES. I hardly ever write checks, as I get "cash back" rewards from my card, so it took a bit to find my checkbook, write a check, walk out and hand it over. The next day, I received a call from AES and was told there was "extra time" that didn't get billed, and I could just give my credit card over the phone for $280.  I didn't want to owe anything, and paid it, but after hanging up, I did have some second thoughts.  I called back and spoke with the manager, also named Alex. He explained it was the fault of the installers, who shouldn't have clocked out till everything (and I mean EVERYTHING) was done.  They just clocked out too soon and their wheels were on our property for another hour past the time they clocked out--the GPS says so!   As a result, WE the customers are being billed $4.66 per MINUTE for them to explain their product to us, chit-chat about the weather, walk down the driveway to put out a sign and for ME to walk inside, transfer money online, write a check and hand it to them. I told the manager, well, the installers were explaining how the stove works and he said, that shouldn't be done on the day of install, because "that's what the owner's manual is for." The install team "have to do better," he said and he'd have a talk with them. Maybe about how they can bill customers for an extra hour of time without them knowing about it?  Because, had the installers not clocked out too early, we'd never have known about this charge! If anyone is purchasing, or has purchased, a product from AES, beware of these billing practices. ANYTHING you discuss with them--after the install team tells you they are clocking out--will be billed separately. It all boils down to a "bait-and-switch."  For instance, if the team is clocked out, and then they ask to place a sign in your yard, giving the company free advertising for 30 days and the customer a $25 discount for chimney sweeping services, and the explaining of how this all works and installation of the sign takes 10 minutes--there goes $46.66. So, you'll pay $46.66 to get a $25 discount for the chimney sweep.  And by the way, if we get our OWN chimney sweeping service, we'll void the warranty of the chimney liner, so guess who'll be there for chimney-sweep services.  Of course, if you discuss all of this BEFORE the installers clock out, you'll STILL pay the same, but you won't get a phone call telling you the installers screwed you over with the billing process. So apparently, customer service at AES Hearth and Patio is billable per hour. Time is money. you know.  Well, in an effort to save this company some money, I lost my credit card reward because I wrote a check--perhaps I should counter-bill them for my lost cash-back reward and let's see how well that goes over.  *writing invoice now* In fairness, I WAS offered a refund of this extra hour, but I felt so bad for the installers--who are now going to have to have "the talk" with the manager--that I refused.  At least I'll have a clear conscience, especially after I let everyone I know who is interested in a wood stove NOT to purchase from AES Home and Patio. One friend is already looking elsewhere and I'm NOT charging for the advice!

Jack is one of the best people I know. He is fast, efficient, and cleans up after dirty work. He…read moresold me a Osburn woodstove insert that I can't keep from smoking. If the flue is cold after not running for 2 days it smokes my whole house up until the flue gets warm and draws a draft. I have had Jack out several times and he can't make it work. This woodstove is nearly useless as I can't fill my entire house with acrid smoke every time i let the flue go cold. I have tried everything and am ready to throw out a $7,000 investment.

Fast and professional service. Contacted me within half hour of arrival.Priced right. Highly…read morerecommended!

Dan Neisser came out and scoped the chimney to our one fireplace. Dan's scope showed in real-time…read moreany deficiencies in the chimney. A few days later we received a very reasonable quote to repair the chimney. We had another quote for more than 2x the price Dan quoted us, which we knew was ridiculously inflated. Dan and his helper were very professional. They took great care to protect our floors and furniture from the dirt that comes with a major repair. They answered any and all questions, reviewed the work they were going to do, and showed us the finished work. We are so happy with our experience with Phoenix Chimney Service.

From the owner: We are a family owned business here at Phoenix Chimney Service our goal is to ensure the safety of…read moreour customers. All of our techs are CSIA certified and we are equipped to handle all jobs big or small. Some of our services are Relines, rebuilds , restoration, wood stove installation and Chimneys sweeping .

Great Service - even after the sale! Walter came out to give me a quote on installing a stainless…read moresteel chimney liner in my 123-year-old house. Oksana kept me apprised of the date of installation and ETA. They were on-time, and polite, took photos of the materials and final installation on the roof and hook-up in the basement, and sent them to me. That evening the boiler never came back on so I texted the installer (Walter's son) and he put me on a Facetime call to help me find the switch. When that didn't work he called Walter to report the problem and then let me know that Walter would be here in about 45 minutes ... they wanted to be sure I had heat overnight. Walter arrived at 9:15pm and quickly rectified the problem by finding the "reset" switch. The boiler immediately started up. Within two hours I was blown away by how quickly my old 2-story house had gotten toasty warm!! I've put a lot of money into repairs in this house but this investment showed an immediate improvement in energy efficiency! Thank you for a great job!

Honest and Reliable. After inspecting my chimney, Walter said it didn't need cleaned. No charge for…read morethe visit. Nice to find honest business owners!

Called them for Chimney and Fire place inspection and to service gas logs…read more Received inspection report with photos of Chimney stack they are proposing repair work but no photos of interior inspection of chimney. And, more importantly, very little information concerning chimney condition and integrity of interior lining. Received proposal to Replace chimney Crown, Flashing, power wash and seal bricks. Estimated at a little over $4,000. The Technician that came to my home was polite and professional. I did watch as they worked -- cleaning fireplace, did not see them inspect interior of Chimney. Technician also showed me random photos from internet of Chimney stack (above roof) tops to explain issues with "crown" but did not show me pictures of my chimney. Then he went to truck and returned with tablet (ipad?) to have me sign and pay inspection bill. Said I would receive inspection report and a proposal for recommended work via e-mail. Did receive them. No contemplating recommendation -- proposed work.

We had Anderson's come out to prepare us for the heating season. Cleaned our gas stove which hadn't…read morerun over 5 years. Works perfectly. Had both Chimney's lined and insulated for our fireplace and Wood stove. Perfect! Installed a big Osborn insert in the fireplace and it works like a champ! The first cold months of November and December we didn't worry. Great job guys! Purchased through Anderson, my Fire Chief 1000e wood furnace; had it installed DEC 20. Very good installers and they knew when to stop, meaning, hooking the furnace into my HVAC system. Heck, one of them was even a fellow Army Ranger! RLTW Great job from Nissa, Matty and the entire crew of Anderson's! Professional, experienced and well worth the price!