I am going to write my very tardy review of Mike's Flooring... So, I needed flooring bad. The digusting old carpet complete with a massive burn hole from a former roommate needed to go. As we are renovating to sell we wanted something affordable but attractive; finding Mike's on Craiglist I sent the fella into the shop to look at the product first. I really liked Mike; a lot of contractors I have dealt with have been kinda shady, not reliable and didn't give a sod about the result, but Mike seemed commited to his customer being satisfied. Having confirm that yes they have nice flooring Mike came over to measure and complete an estimate. We did laminate in the main area and recarpeted the bedrooms all with the [cheap] stuff. We booked the work for two days so logistically things would have somewhere to go. My boyfriend was home when the work was being done; carpets went down fast and similarly the laminate did too. Unfortuantely my severely unlevel flat is now apparently unlevel from the laminate... didn't think of levelling and that wasn't a conversation we had had. Another annoyance, and this will relate to the uneven structure, some of the closet runners couldn't go back in and like Luisa said in her review we have to shave a few doors now. If I had been home and the actual person doing to work had told me that I would have probably made them find a solution during install as compared to me now having to figure it out. My boyfriend was to call Mike about this concern, but hasn't. I feel that is important to note as Mike does geniunely seem to care that his customers are happy with the work. (And hence the late review as this was done in December). Aside from those two annoyances the work they did was great. We didn't have baseboards put in (doing it ourselves), but the laminate itself looks awesome, its straight, no gaps, and the carpet looks particularly good... in sum a million times better than if we had done it ourselves. If I would shopping for flooring again I would defiantely go back to Mike's Flooring based on price and level of service. read more

BEWARE. This guy is a scammer. He broke a tile in our floor and refused to pay for the damage saying it was already broken. He then called it my problem and refused further contact. He also gets friends and people to write fake reviews and saturates the numbers. If you scroll down to yelp or other sites his review rating goes from 4 stars to one/two. If no issues arise you'll get a low price. If anything happens kiss your money goodbye. read more

Had a horrible experience with the installers and trying to reach the company afterwards. The contractors charged me an extra $1000 to level an extra couple square feet, but they OVER filled it so much so that the door wouldn't close properly. THEY CUT MY FRONT DOOR! I wasn't there when this happened. They didn't ask me or tell me afterwards. I've called and emailed over and over again and they have not fixed a thing. Horrible service. I regret paying for the job now because they no longer care about what they did. Also, the pulled the fire alarm. My strata sent me the bill for it and the contractors never told me about. In short, shotty workmanship and no communication. Not a business I would recommend working with. In fact, avoid. read more

The distributor refused to sell the hardwood we needed directly to us, forcing us to choose Mike's to do the job. Mike's arranged for Leo to do the work and after we arranged to be home during the week, he canceled same day, without notice. We set up another date, this time he shows up, removes the baseboard and carpet then determines the concrete is not level, which is true. We call Mike's for a quote to level this 9'x11' room and are told $800. Leo tells us Mike is ripping us off and says he'll do it for $500. We eventually agree and Leo comes back and levels the floor. The next day he returns and lays the hardwood, except that the very first board he puts down won't fit under the transition because he's raised the floor at least a quarter inch too high. Leo is such a hack that he continues the room figuring it's good enough. He proceeds to install boards that either he damaged, or were damaged before, without caring about the outcome. Upon examining the end result I discover what he's done. There's a large gap in the floor in very visible spot. Later when trying to work with Mike's to get a solution, Leo cancels again without notice. When he does show up, it's evening and I understand now, that he has no intent to help. He doesn't bring any tools, starts changing his story about what is possible to fix the problem and starts to get belligerent when questioned. Finally when I've had enough of Leo and how he is speaking to my wife and I, ask him to leave but he won't. When he does run away he doesn't take any paint sample with him which is necessary to match the transitions. I run down with the sample and he speeds away through a crosswalk, almost hitting my neighbor with his car. Leo then calls the police; I can only assume because he's worried the neighbor reported him. He provides the police an audio recording he made with his phone of entire time he's on my premises. He also tells the police that I chased and threatened him and tried to break the windshield of his car! As if this story isn't crazy enough, he also tell the police that he has a dash cam which shows me trying to break his windshield. Of course no such footage is ever produced. Why would a contractor show up on a job site without tools to do a job and secretly record the interaction while talking nonsense about what was possible and not possible? I am considering filing a small claims case against both parties to bring this to light and make each understand consumers have the right not to be ripped off, lied to, subjected to terrible service and harrased. Mike's hiring of immoral, incapable contractors is deplorable but that should come as no surprise when reading his reviews. You'll notice that most of Mike's reviews are obviously fake. Look at the number of past reviews made by the positive reviewers. They're hit and run reviews - fake accounts. This flooring was meant to be a gift from my wife, she had faith that Mike's was a reputable business. Good luck with Mike's. In my experience, you'll get a substandard job with obvious flaws and a ton of drama. His warranty is only as good as his character. I've not heard back from him. Happy to answer any questions to people considering this company. read more

We had Mike's flooring do our laminate flooring July of 2019 and were happy with the job. Until May of 2020 as two of the pieces started to separate. We reached out first to the showroom and talked to Nicole the girl who helped us pick out the laminate flooring . She said Mike would get back to us ASAP. We had to call many times not only to the showroom but also Mike's cell phone finally after 3 months they sent a worker out to have a look and he told us that he would talk to Mike about having the warranty work done as they didn't do a proper job laying it down After another month I got ahold of Mike and he said it was a warranty issue with the supplier. I told him no you guy said it was installed improperly by the installer. I have called Mike and the assistant manager Pascal many times over many months even dropped by many times to the showroom Well it has now been 1 year 4 months with no reply Pascal has answered her cell a couple times and asked me if she could call me back and of course she never did I have no plans on giving up on getting them to do the repairs and will keep calling What have I learned Listen to my wife and buy from the big box stores as they would have taken care of this warranty issue with in a few months So if you are ready this I hope it helps you decide on using this company or not If they do come to the plate and come back and fix our flooring I will post it on here read more

Mike's Carpet & Flooring - Our flooring - Carpeting Near Me - Burnaby, British Columbia

The carpet on my stairs is now falling apart, I actually cut my toe on nails. My wife and i after almost 4 years are considering a full redo of the carpet he installed. read more

We had laminate installed on May 27th, and are still fighting with this company to date. Mike's flooring didn't do a proper pre-install check of our premises, even when invited to do so by us (the customers). We had holes in our carpet, and when they came to do the estimate, we invited them to take a look at the carpet -- and they declined. They arrived on May 27th to do the install. I stayed out of the installers way in another room while they worked. At no point did anyone ever come to me and discuss any problems with me. By the time they came and got me, the floor was already down. What really happened though? They ripped and cut up all our carpet without a single check or a single thought, and only THEN realized the sub-floor was terribly uneven. Instead of informing us the sub-floor was uneven and asking us what we wanted to do, they secretly called Mike from Mike's Floors and told him (not us), and he advised them to install the floors anyway.. so they installed the laminate on the sub-floor anyway without our informed consent. We now have floors that are bouncing and buckling and will most likely eventually break at the joints (the installers themselves even said it would happen). Mike's Flooring keeps skirting responsibility for this problem despite repeated attempts to work out a resolution with them. Mike's Flooring keeps saying we signed a contract stating they are not responsible for leveling but we are not holding this company responsible for leveling. Just the opposite, in fact. We are holding them responsible for having installed the proper product based on the state of the sub-floor, in addition to getting the customer's consent. We are holding them responsible for weak tactics and faulty business practices since they failed to do so. Had they properly inspected the floors, we would never have installed laminate to begin with, we would have left carpet in our unit or had Mike's Floor install Carpet, not laminate. Once they found out we were upset, they tried to pacify us by saying they would take up the floor and we could "pay $5,000 to level the floor". So essentially, they did the job and then held us hostage after-the-fact if we wanted the job done "right". In addition, we found out there there are additional ways to deal with uneven subfloor if that is your only choice when installing laminate, including shimming the floor so the laminate at least doesn't bounce and finally break. This is something we learned after by consulting with additional professionals. Everyone we've spoken to has stated that Mike's Flooring has moved forward in bad faith, bad business practice, and bad contracting. We are unsatisfied customers who feel cheated and neglected. We are looking for a written guarantee that they stand behind the installation they did without our informed consent, to which they have been consistently resisting. We are in the process of a Better Business Bureau complaint against this company. read more

I hired them two times. They installed hard wood floor and carpet in my condo. I have to admit that at the beginning everything was perfect, quick response time, everything via e-mail and fax, quick installations, I even referred a friend to them. But if any thing goes wrong after you fully paid the fees, good luck getting a hold of Mike (who is the one that should come and see whats wrong and arrange fixing. in my case the carpet started wrinkling in less than a year both bedrooms, I dont care what the reason was (probably not stretched enough at the time of installation) that can happen. What I didnt like was that I called and e-mailed the office literally 10 times, every time a different person takes the phone (never Mike) and they claim that we dont see Mike so try his Cell, and good luck with that. I left message on his cell and e-mailed ...... I even went there couple times but he is never there and I got the same response. They dont say no and we dont fix it, you just need to find Mike, and thats a project by itself!!! Anyways, I felt my time was worth way more than that and I hired another company to fix the lousy job that Mike's Carpet and Flooring has done for me. I will never ever go back nor refer anyone to these guys. I recommend stay away (unless you are sure you wont need warranty or follow up customer service.) read more

So I thought a lot about this review before I decided whether to give 3 or 4 stars. Mike's Flooring puts the 'busy' in business. Mike himself was the one who came over to assess the job. He makes all his notes and calculations in a tiny little journal that looks like the work of a madman genius. We went over what we needed done and he took measurements, showed us flooring samples and pumped out a quote all in about an hour. It all seemed so quick and I was feeling a bit nervous. The next day the quote came via email and we put down a 50% deposit. We confirmed the date later and sure enough three guys showed up that morning raring to go. I tried to go over a couple of details with them but English was clearly not their strong suit so I left for work. I was still feeling nervous once I found out they'd have it all done in less than a day and our floors weren't exactly level (but we did upgrade to the higher end under pad). When I got home I opened the door with trepidation and was delighted to see the hideous gray tile covered with a gorgeous wood grain laminate and white wood baseboards all around our suite. Upon further inspection I noticed some things that weren't right. A bathroom door that wouldn't close because of the trim (turns out we just need to have the door shaved), a closet door that wouldn't close because of the trim (Mike came back promptly to fix that), heating pipes that I wasn't expecting the old tile to have been removed from were now exposed (turns out our design guy from Lonetree was over and told them he'd have wooden boxes made to cover that). There's one corner where the trim doesn't seem straight but I let it go. Our walls are so NOT straight and I'm sure this job was rather challenging compared to perfectly walled places. So everything got sorted out in the end. My advice is to make sure you get everything written down if you have any special items you want done or make sure you understand things like doors needing to be shaved. I think if a little more time had been taken going over these I wouldn't have been surprised when I came home. This place is good for gettin' er' done! $1.99/sq ft for the laminate including installation is hard price to beat and our living room/dining room and halls are transformed! So for 520 sq feet, all the tiles baseboards ripped off and replaced with wood, the top end underpad plus all the debris removed came to under $3000. This was at least $1000 less than the guy who I know would have done impeccable work and taken longer to do it. For simpler jobs I would certainly recommend Mike's Flooring to anyone. read more

Be very careful dealing with this company. They over promise and under deliver. If there is a problem (of which we had many) they will feed you lines of 'we apologize for any inconvenience' when they are not sorry at all nor do they offer any reasonable solutions to fix issues (our bound rug was cut upside down and left rolled up in our front hallway- like we weren't going to notice when we unrolled it?!?). NOTE: ALL DEPOSITS ARE NON REFUNDABLE even if the contractor mis-measured (which they did x3 times, not joking). I knew the rug was going to be wrong based on the constant re-measuring and I asked to have the job stopped but because we had already put the deposit down we were offered a credit for a 'future' job. Who would book anything with a company that already botched the job even prior to it beginning? Really disappointed with this company's policy and service. BUYER BEWARE. read more

TERRIBLE service! Technician was late by hours, no one bothered to even call, after eventually showing up the guy promptly left because he didn't like my tone when I pointed out that he was very late and should've called. Save yourself some grief and choose a company that cares about providing a decent service. read more

STOP: DO NOT PROCEED WITH THIS BUSINESS.... Oh Mikes Flooring...serves me right..i did not take the reviews seriously. I had dealt with Mike's before and had amazing service.. This time around..a total ###t show... we had an employee come in and check the floor a few days before installation. We had ripped everything up so they could see the concrete. We were concerned with one area we felt was a little high..we were told no it is fine. On Friday the 1st installer came in said No we were fine no levelling or smoothing out required. He did an amazing job in the bedrooms. Saturday morning 2 new installers showed up said we were fine with that one area. The Saturday installers tried numerous ways to get my husband to leave our condo..i was not there. They asked him to go from our home in Poco to Burnaby to get more flooring. He did not. One of them would leave and then ask my husband to go down to let them in..again he did not. My husband had to lend them tools which they kindly took with them. Fast forward 5 months and Our floors are crap. Corners are chipped off and the area that was a concern it feels like the floor is trying to separate. I have been dealing with Pascal who will not talk on the phone and only answers emails unless court action is threatened and still she will reply at the 11th hour. She is accusing us of refusing self leveller ..hence the floor being unlevelled. So she basically called her employees liars..too funny.. I can't wait to meet her in court... read more

Selling cheap products for higher prices. They should be your last stop when it comes to flooring.

worst company ever. Once they have your money they will never come and fix the mess they made or fix errors. They are not good installers. They have the worst customer service ever. Please please don't go with them. I regret it so much. I will have someone else come and and fix what they never did and install new. read more

noticedvthat there were 4 areas on the floor only in the living room that had slightly "bubbled" where the laminate panels met. I immediately took pics of these and wasn't happy. I emailed Mike's and told them about our not so great experience and that I wanted $ back from the over estimate on the door moldings. I had to send another email and waited 4 days to hear back from them (they are open 7 days a week). I was credited with my money back for the door molding and was told Mike would call me to discuss the bubbling issue. He called a few days later while I was at work and left me a message. He apologized and said that the damage to the floors was due to water most likely. He said he would come over to look at it though. This was puzzling as it hadn't rained prior, during or after the install. The damaged floors were at least 15 feet from the sink in our home and not one drink was brought into the living room. How this was water damage is beyond me. I called Mike back, no answer. I left him a message saying there's no way that it is water and most likely poor install and/or not letting the laminate acclimate prior to the work. 5 hours later I called again when I got home from work, no answer. This time I chose to leave my # so either way he'd know I contacted him back. A few days went by and no call again so I emailed them letting them know this is not an acceptable business practice and I want the floor fixed or credited with money and I would get someone else to do or I would attempt it. No answer. I then went to the BBB and filed a complaint. This went back and forth for weeks. I informed them of the situation and that all I want is the work done right, that's it. Mike's kept coming back to them saying that it's water damage and everything was done as quoted. How does he know this when he's never come to see the work done? Telepathy? BBB gave me the option to pay $250 for an arbitrator and a mediator and they would listen to my case. To have to pay $250 to get 1hr of work re-done is ridiculous especially when I paid over $2500 in the first place for the work that wasn't done right. At this point the work was done over 6 weeks ago and still no resolve so I am writing this to warn anyone considering dealing with the snake that is Mike of Mike's Carpet and Flooring. They can basically screw you, not own up to it and then the customer is forced to take legal action in order to get work done that should have been done in the first place. It's a hundred here, a hundred there and Mike's will end up not honoring their work and you will be out money and/or time of your own to deal with it. This was by far the absolute worst customer experience I've ever received in my life. PLEASE take this review seriously and don't get taken for a ride like I did. I see other reviews where Mike's replies back about the reviewer being fake or a scammer or not a real customer. Well, I unfortunately am. If they decide to write ANYTHING back under this review take it as false on their behalf. I haven't received any correspondence from them in over a month and my floor still isn't fixed. I have put the moldings back on my own. Not hard work but when I pay to get it done I expect it to get done. Be warned! I see they get much praise everywhere so maybe I'm the odd case but I expect if there's a problem that a company would want to resolve it to avoid reviews like mine. I should have checked their BBB rating too before hiring them, that's my bad. read more

Do not go with this company if you plan to install carpet . They installed carpet a year ago and it's all wavy now and seams are tearing. The installers were rude and didn't clean up properly. Look for other installers. read more

Based on my experience, this must be by far the WORST flooring company in town. They did a mickey mouse job with the entire installation and had the audacity to deny the damages. I have filed a lawsuit against this company to get all my money back. The lawsuit is still ongoing. read more

The carpet was cheap, to install, and in quality. So much pile came up that it plugged the vacuum cleaner. The carpet now looks ancient as the pile is flat. Mike never checked on how happy we were with the work. You get what you pay for. read more

We hired Mike's to install new flooring in our condo. We paid $400.00 for furniture to be moved and put back. Not only was this not done but the furniture was not even in the right rooms. No clean up done by the installers there was dust everywhere and they cut the flooring inside the condo. We contacted the company and were told that we would have to hire professional cleaners. We contacted Mike he was very rude and told us that they were not responsible to clean up. He offered us $50.00 compensation for the furniture not being moved back into place. We could only get the $50.00 if we signed an agreement which we refused to do. I have done many renos in the past never had an experience as bad this one. read more

The service was really great! They were very help very knowledgeable. They were very helpful and very accommodating! I had vinyl flooring put in my whole house. The job was done in a timely manner and they really did a wonderful job! Highly recommend this professional team read more

At first they appeared knowledgable and friendly. I had my carpet replaced and the installation was and remains the worst job ever. The installers placed a seem in the MIDDLE of my living room! The carpet was placed down (not kicked into place). I had them back twice, once they sent a "specialist" (independent subcontractor) who also stated it was the worst job ever. A little over a year and everyday I have to look at the carpet that is buckling every corner and main traffic area. read more

I posted a review 1 year ago with carpet and lino installation being done by Mike's Flooring. The lino was defective and Mike promised that he would call the manufacturer and make it all good. I have waited an entire year without any phone calls back to solve this problem. My bathroom lino still has defects in it and looks terrible. Thinking now of replacing it. I would not recommend using this company. read more

I needed some vinyl flooring in a basement suite and thought I would give them a try. He came and gave me a quote on the flooring and told me his installer would have to level the flooring...i was going to do it myself but decided I didn't have the time. His installer didn't level the floor, in fact where the plywood seems were there is a mount, an actual bump... on all of them... After he was done it look ok, except my more or less level floor now had bumps in it.. I talk to the installer and mike and they both said, it would go away... I phone numerous times for the next 2 months when it didn't go away and no reply. also the installer left all his garbage in my backyard for me to clean up. all in all poor service and would never use them again read more

I read the previous reviews saying that the customer service of Mike's carpet was good and Mike is a very nice person. So, i went to the store and, right, the customer service was not bad, but not impressive either. Anyway i found their price was on the lower-end and fit on to my budget so I decided to go for it. The main problem is the contractor who did the actual work. It was nice and quick - the contractor (yes, only one person) took just 2-3 hours to finish the carpet in my 900 sqft apartment. After, the problem showed up after couple months - the carpet was starting to get loosened up and really bumpy. It wasn't properly installed and you couldn't tell until a couple months later. My recommendation: Go somewhere else and get your carpet professionally done. read more

STAY FAR AWAY FROM THIS COMPANY!!!!!! I would give this company zero stars if i could. From start to finish our experience with Mike's Flooring has been a complete nightmare, and that's putting it lightly. Every single thing that could go wrong, did. The measuring guy was late and mis-measured, causing us to be over-charged by 200+ sq feet of flooring. He also measured for carpet, when we were having laminate installed. We waited a week before they finally sent us a quote. The people at the office booked an appointment for us, only to be told days later that the laminate we chose was out of stock. We had to scramble to pick another type which was of lesser quality than what we originally picked. We were told it would take 1 to 2 days for the job to be done. The installers were at least an hour late EVERY SINGLE DAY. When they arrived on the first day they had no idea what they were even there to do, they did not come prepared. It took 4 days for this job to be "complete". They told us after the job was done that the laminate we chose was the worst they've ever seen and complete "garbage" which was their reason for why it took so long. They damaged our sliding closet doors and our baseboards. The floor has chips in it. The transition pieces are wobbly. The list goes on. When we booked our appointment the office told us since we live in an apartment the concrete underneath may need be levelled but they didn't know until the existing carpet was removed. Well, it definitely DID need to be leveled (my furniture sits beautifully slanted now in many places) but the installers never called us or gave us the option. We were EXTREMELY!!!!!! unhappy with everything that had gone on at this point so we asked the owner of the company, Mike to come and inspect. He arrived and acknowledged that a poor job had been done and we had been overcharged and agrees to refund us for what we are owed. An entire week goes by and no refund, no phone call or nothing. We're feeling so defeated at this point. The amount of stress this has caused our family is ridiculous. (Imagine: You finally have the funds to purchase a home of your own, you're so excited to move in. You start renovations to make it your own and feel like home. And this??? Totally took the wind out of our sails) We finally get a hold of Mike after multiple calls and emails and voicemails left, who ensures us our refund is coming. BELIEVE the other reviews on here that say once Mike gets your money, good luck getting a hold of him after. He then emails us a contract that basically says we'll only give you the refund if you promise to never call us again, we won't honor any warranty and you're SOL at this point. If you have any issues in the future, too bad. What kind of company makes you sign a CONTRACT for a refund? This is money we are owed!!!!! They absolutely do not stand behind the work they have done. Weeks later we finally have our refund. We're not going to bother having the things fixed that they damaged/installed poorly, I don't think my mental health can suffer any more. Honestly, this review doesn't even cover half of the issues we've had with this company. Good luck to anyone to chooses to use this company in the future, they don't deserve to be in business. read more

I WOULD NOT USE MIKE'S CARPETS!! reasons: -he takes full payment from your credit card before he does the job( never heard of another trade doing this, usually 50% deposit) -he accused me of being a difficult customer because i had asked his office not to charge my card until i had ironed out some details with Mike and they went ahead and charged my card the full amount anyways -after the near assault below( and massive cursing at me) by his employee, he has not even called to see if the job got done by the contractor he sent or ever apologized THE BIGGEST REASON -he knowingly sent a raving lunatic to my house to install my carpet, which almost resulted in his installer, who works for Mike's carpet, assaulting me! I called Mike and he came by my townhouse in downtown to give me an estimate. He was very professional. He gave me an estimate of 1250.00 and said that it was payable with 50% deposit, 40% when the installer showed up and 10% when job was done. i thought that was a bit shady but agreed only to have him send me CC authorization saying any job under 1500 had to be paid in full, which contradicts what he said to my wife and I in my apartment. One other red flag i should have picked up on is he didn't bring any samples so we can see/feel them. You need to choose them from the website, which doesn't give you an accurate feel/look. I will say he recommend a reasonable match, color wise, but the quality and feel of the carpet doesn't match the existing carpet we left in some areas NOW TO THE DISASTER and what i feel is bordering on fraud by Mike's Flooring. The driver arrived on time, actually a bit early. The night before Mike called to find out where the driver needed to bring the van, which i told him that he would need to bring the van and all material through the back delivery entrance. Big residential buildings hardly ever let you bring anything in like carpets through the main lobby. Well as soon as the surly driver got out of the van he started complaining that the walk was too far. He came into the house w/o bringing any materials and just started tearing and ripping up the carpets until the whole 1st floor was down to the concrete base floor. He also huffed and puffed that i wanted the padding exchanged, which i paid for. Oh, he also informed me at 8am that he needed to be at another job by 11am in Coquitlam( why is that my issue?) Anyways, as soon as he had to start bringing the old carpet downstairs he started to complain about the long walk again. He then started to take the new materials up, but wanted to leave it all directly in front of the elevators. I told him that would not be possible because it would block anyone's path that was also using the elevator and that is when all hell broke loose. I did not raise my voice, i did not speak badly or curse at him. He started telling me to "go fcuk myself" "fcuk this job". I told him i would call Mike to straighten it out and he came in my face very aggressively. There was even another tradesman that was at the building for someone else who agreed to back up my story and explain to Mike what had happened, but when I was telling Mike, he had no interest in hearing from the independent witness. So i now had a completely torn up 1st floor and the driver fled and my house was left like that all day until the new contractor came by. The one and only thing i can say positive is that Mike called me right back after I called him to tell me his lunatic employee came close to attacking me. He ended up hiring and outside contractor but i had to wait around all day for the guy to come. Mike has never called me back to check and see if the job went ok or offer any sort of apology. He even had the gall to infer i may be a problem customer because i complained that his staff charged my Credit Card when i have emails asking them to wait. Even though after i told him about the CC incident i told him i wasn't going to make a big deal out of it. I have also heard this is not the 1st time this employee of Mike's Flooring has done this, so to take your money for the job in full and knowingly send this crazy, violent lunatic to my house, i feel it is close to fraud. read more

I had a horrible experience in November, 2015. I selected a Berber carpet to redo my 2 bedrooms, living/dining room and 2 sets of stairs. The installers cut my telephone line, they left very obvious seams and finally, they butchered our stairs; they claimed that this often happens to stairs because I had switched to Berber. They also suggested that I stick with the old underlay as they would need another day to replace the underlay on the cement stairs. When Mike finally came to see the mess, he wanted to argue the points, but finally agreed to having the installer come back and fix the seams and other small deficiencies as well as a rebate for the stairs as I would need to repair all of the holes, scratches and gaps myself. DON'T trust these guys. The installers are not interested in quality and Mike is only interested in making a buck. read more

If anyone really researches this company they will find a long history of BBB complaints and shady made up good reviews (which he has people write for him). A good example to is go back into his google reviews, take a look at some of the horror stories and then notice how that same day 10 new good reviews pop up in attempt to cover up the bad/true ones. He did our floors, damaged our property and claimed innocence, leaving us to pay for the repairs. BUYER BEWARE! read more

Stay away from this company! They are a prime example of "I have your money now, what are yo going to do?!" I hired them for laminate flooring. The heat has caused the laminate to expand- yes, it is from extremely low quality material- and Mike, without even coming here to take a look at it, claims it to be water damage! There is no water non whatsoever anywhere near the area. He didn't bother talking to me himself though, he had his receptionist tell me that. He will not even answer the phone calls and messages, neither does he return them no matter how many times you call (I called 32 times, according to my iPhone!) It was an extremely stressful and dissatisfying experience. I do not recommend this company. Stay away from them. Cherry on top is their communication manners is bellow poor, and I am an ESL immigrant myself! I will not fix this since I am going to take legal action. My phone # is 604 362 6416. Before hiring them, by all means, come to my commercial property, take a look at their work and decide for yourself. I will update this review if they clean up their mess. UPDATE: I am just adding to my review that Mike's Carpet and Flooring, instead of addressing my issues has complained to Yelp about my review!! I still stand behind every single one of my words. My contact info is in the review. Feel free to contact me directly, come take a look at their work before hiring them. I will not fix the flooring for a while for I am taking legal action against this company. read more

Mikes Carpet wants 90% payment before they install. I would not recommend them at all. Good luck getting them to come back to make repairs once they have 990% of your money! read more

Mike's Carpet and Flooring installed carpet in our games room and within the year the carpet needed to be re-stretched. They came and re-stretched it under their one-year warranty. A year later the carpet once again buckled up and needed re-stretching. They refused to re-stretch it and suggested that it might be due to faulty carpet. An independent inspector was sent by the carpet company to inspect the carpet and found that the carpet was fine but it was NOT installed properly and the re-stretching was not done properly. Mike's Carpet and Flooring refused to take responsibility for their mistake and fix it. They wanted us to pay $150. I must say I have other carpets in our house that have been here for over 25 years without any problem. Finally, we paid $210 to have the carpet re-stretched by another company that gave us a seven year warranty for their work. I would NOT recommend Mike's Carpet and Flooring for their installation. read more

We had a terrible experience with Mike's Flooring. Our main issue with them is they were dishonest and their work was VERY subpar. The hardwood they put in eas installed horribly crooked and their detailing was so poor. We had a contractor come in saying it was one of the worst they had seen. We tried and tried to get Mike to stand by there work but they refused. Please do not go either this company so you can be spared the grief we went through and the money we lost. read more

Am I ever glad we did not go with Mike's carpet & flooring. The initial response in terms of returning first enquiry and doing measurement was prompt. That's where it ended. Beware hidden costs with them. We had unaccounted square footage in the quote. The charge to strip the old carpet is more than anyone else quoted. The owner will not respond positively to any challenge on a quote. The customer service falls flat. They expect you to pay in full on delivery but before installation. No leverage if you are not happy with the installation! Beware an attractive price on a product because you may end up being less than satisfied. Overall not happy with their customer service. I only put one star because I had to fill in something. read more

So after looking around I found that the best price for the armstrong 12mm laminate flooring (AC-5) was at Mike's Carpet and flooring (or so I thought). This price was advertised on craig's list and there OWN website. I drove from the valley out to the store with the price from their website in hand (3.99sq ft) and talked to a nice lady about what I wanted. She apologized for the appearance of the store and explained they were in the middle of renovations.When I showed her the paper she lead me to the back room and showed me the armstrong laminate samples. When we started looking she actually couldn't find the commercial AC-5 grade laminate that i was interested in and tried to direct my attention to the lesser grade samples.After insisting that i wanted the commercial grade AC-5 laminate she confessed that the price was actually 5+sq ft. But that she could give me deal at 4.99sq ft. I once again showed her the price from their website and asked her if she would honour it. She repeated that the price was 5 something a sq ft and that she could give it too me for 4.99. I told her i was disappointed and wasn't interested at that price. So beware of misleading pricing and be prepared to pay more than you think. read more

I am the owner of a contracting company that does primarily interior renovations and tenant improvements for private homeowners and property management companies in the lower mainland. We members of the GBHBA, fully insured, and pride ourselves in great customer service, attention to detail, and a job well done. The first job Mike's Flooring did for us was a laminate floor installation in a small condo in downtown Vancouver. The job was done quickly, and quite well. No problems at all. The next job was a small basement suite in Morgan Creek. Kitchen lino and laminate. There were some small issues with this job...poor joint on a t-mould transition strip, the same transition strip was cut 1/2" too short right in the entry way leaving a big gap where it was supposed to meet the baseboard, and the laminate flooring was not installed far enough into the closet to properly mount the bifold doors....we had to cut down the bifold doors because the transition strip was in exactly the wrong position. A little annoying, but all things I could take care of myself. I sent them a kind note letting them know of these issues, and said that I would take care of them myself. I did not get a reply saying something like "Sorry about that Rick....thanks for the feedback, we will make sure that doesn't happen next time". No reply at all. A little annoying, but not the end of the world. The last job they did for us...totally different story. Basement suite, carpet and lino throughout. There were big bubbles left in the linoleum all over the kitchen/diningroom floor. I had to get my own linoleum roller to roll out the lino properly. The lino was not properly adhered at the edges near the patio sliding door, and it was not siliconed as is common floor laying practice. The lino was also not siliconed to the bathtub in the bathroom. Oh well, I thought, I will take care of that myself I guess. Life could be worse. I again let them know of the deficiencies and that I would take care of the problems to save the installer another trip out. But the carpet was a whole different story. They measured the carpet cuts for one of the rooms too small so that we were left with a 2 foot section in the middle of the hallway. Rather than get the carpet re-cut, they decided to seam a 2 foot piece in the middle of the hallway in a very high traffic area. That is bad enough, but the seams were done very poorly, partly owing to the fact that one of the pieces of carpet had been laid crooked so that the carpet patterns did not match up at the seam. This was the first week of September. My customer of course complained, and I didn't blame them at all. I called Mike's Carpet and told them about the problem, and also emailed them outlining what the cause of the problem was (ie: one piece was cut too short, one piece was installed crooked, the 2 foot seamed piece looked very poor. They asked if I wanted them to send out the rep from the carpet manufacturer. I told them I didn't think it was a product issue, but rather a measuring and installation issue. But, I met with the rep who agreed with me. I went back to Mike's again and asked for a resolution (a piece of carpet big enough to replace one of the ones that were too small to begin with so that the customer would not have to look at two ugly seams in the middle of their busy hallway). When they finally got back to me two weeks later, they said they would take care of the problem. I explained to them quite clearly that this was holding up my getting paid for the job and that I needed it to get done quickly. Well, finally the installer came back to deal with the issue. I unfortunately was not at the site that day. What he did was to remove the 2' piece of carpet, and re-seam a new piece of carpet in its place. The seams were worse than the first, but the topper was that the piece he installed there was from a different dye lot!! Looked horrible. Customer very unhappy, I was unhappy, and I was still not paid (Oh, incidentally, Mike's was only too happy to take full payment from my credit card the same day the carpet was originally installed in the first week of September). All this while I had to make several phone calls to the office, texts, emails to get a response from Mike about this issue. So finally, in mid-October, a full 6 weeks after the job had originally been "completed", and a few days after they said they would come right away to finally fix the problem, I asked if they would supply a piece of carpet (specifically in the same dye lot) and I would pay to have my own carpet installer come to make the proper repair. They agreed. Carpet came, wrong dye lot. Two calls back to Mike's Carpet. No reply. So, to repair a problem that should have been easily fixed by mid September, I am now faced with having to replace carpet in the entire suite. Mike's Carpet? I think not. read more

I went to Mikes Carpet after a friend recommended it to me. Excellent service. Great products, great prices. The installers were very professionals. The service was fast. I was impressed with the service. The installers are people with a lot of experience. After the installation of my hard floor. Very happy with the final product. Specially since I am not a Do it Yourself person. I would recommend and use Mikes Carpet again. read more

I am thrilled that I found this place! I had high quality, German made laminate installed in a 2,500 square foot house for an unbelievable price. I looked around for 2 months to see if I could beat Mike's prices, and no one could come close. Mike came out to measure the space, evaluate the condition of my floors, and recommend necessary floor prep that need to be done first. The sale reps are very knowledgeable and friendly, and always promptly answered my emails regarding product or installation questions. The installer (Rami) did a fantastic job, and really takes pride in his work. He even did a little bit of floor prep for me (leveling) and left the place spotless when he was done. I would absolutely use Mike's Flooring again, and would not hesitate to refer my family and friends as well. Thank you everyone at Mike's Flooring for a job well done! read more

Had Mike's come in to give a free quote for installation of vinyl flooring. Small job 300 sq. feet. When I reviewed the quote it quoted flooring for 360 sq. feet. Called to inquire about the difference and was told because the vinyl comes in rolls in 360 sq. feet, I therefore have to pay for the extra 60 sq. feet. After reviewing the quote a second time I realized they were also going to charge me installation for the extra 60 sq. feet. I called the company again and inquired why they are charging me for installation that they are not doing. Receptionist told me to call Mike's cellphone. Made several attempts left several messages and not once received a reply. Went with another company for the install. read more

'Seemed' like a good deal at first for 1.99 w/free installation. But that's just the laminate, all the others such as baseboards, existing carpet removal, closet removal/re-install were 'optional' - but look around, many other vendors have it included. Also, they openly admitted to a ridiculous 15% wastage. Also, their measurements were way off, 25% over my own measurements and that of another vendor we ended up going with (which were really accurate and ended up with only 1.5% waste - which they let us keep). So be careful about just going with one quote or you'll get burned with this loss leader. Or make them give you exactly how many boxes they're quoting and willing to refund any unused boxes left over (which our vendor offered, even though they didn't have to so they measured so accurately. read more

took 4 weeks for our carpet but knew in advance of purchasing it great quality, cheap carpet, easy install, quality install Our house was "new" so it should be easy and it was. They made us remove the closet and bedroom doors in advance which I thought was strange but ok with me. I'd recommend! read more