Arrived when scheduled, told me what he found, what it would cost. Followed up with the cost, and…read moreabout when the part would be here. Called to schedule completion of the job. Arrived and completed the repair. Reliable and dependable.

We had an ice maker that had been on the fritz for a while. Stan came out the day after I called…read moreand took a look at it. The problem involved replacing several parts that no longer functioned and a plumbing issue so it wasn't a straight forward fix. Stan was very persistent and got it fixed. I was very impressed by his friendliness and professionalism. My dryer out and Stan is coming over tomorrow to straighten it out. Having someone you can have confidence in and trust is great!

Best customer service and delivery of a major appliance (refrigerator). Took time to deliver and…read moreset up properly and make sure it was all working. Even willing to remove doors to get it where it needs to be (the other stores won't do that!). Don't mess with the 'big box' stores, F&H has them all beat in knowledge and courteous staff that go the extra mile. Mind you, they only carry GE appliances, but do your research of what you want and they will order if they don't have in stock. You won't be disappointed.

Purchased a refrigerator this week from F&H and what a wonderful experience from start to finish…read more 1 day delivery and friendly, fast service from sales to delivery. I am recommending you to everyone I know. Also happy to buy local. You have a new very happy customer. Thank you so much.

Be aware that the owner of this company attempts to charge a 10% Federal Tax and charge NC Sales…read moreTax based on the county where he resides as opposed to the county where the work is being performed. When questioning the federal tax, he stated, "tell that to uncle Sam and the cost of doing business within the state of North Carolina as a sole proprietor."

Very good. Efficient and very reasonable. Maintained good contact! Worked quickly and efficiently…read moreand explained clearly what the problem and how to avoid and reoccurrence.

Did diagnostic to determine problem. Very personable and friendly. Fee was reasonable for coming on…read morea Saturday.

Great service. David was great. Clear. Talked me through the problem. Even helped troubleshoot a…read moresecondary issue. Will definitely keep his info on file for future needs.

Responded quickly, repaired, pleasant attitude, will definitely call him for all future appliance…read morerepair.

I called Mr. Smith for a refrigerator repair. He came right away and was prompt, professional, and…read morenice as he could be. Very knowledgeable! I will be using him for all my appliance repair needs going forward. Gail M. - Graham / Not sure why my shows California?

In the beginning I thought I found the appliance repair person I would use going forward, but after…read moretwo attempts to fix my washer and me sending a text explaining the continued issue and calling, no response. Cost me $300 for absolutely nothing. VERY disappointing

Jonathan communicated quickly and an appointment was made in a timely fashion. He was punctual,…read morevery professional, and friendly. He solved our problem with our range quickly and took care not scuffing up our wooden floor. His flat rate was very reasonable considering 4 other businesses said they could not help us. This young man is honest hardworking, very professional and willing to help no matter what the time or day. We highly recommend him for your next project!

Erik showed up on time and quickly and professionally repaired my Samsung dryer. I appreciated him…read moreexplaining and showing me all the parts that were broken AND having the needed parts on his van. He also cleaned up the lint and debris after the job. Highly recommend for dryer repairs!

Worst company ever 3 weeks later still not fixed. Had to call company on 2 seperate occasions…read morebecause I had an appointment and the technician wasn't in. Only for me to have to call them to find out he wasn't coming in. Paid 380 for 1 simple part to be fixed. Hopefully this new technician cant fix this part or I want a full refund and go somewhere else! !!

On 02/05/2024, T&C came to the home. At the home visit, they diagnosed our refrigerator's broken…read moreice machine and stated that the cost, including the part and labor, totaled $605.90. The representative stated that we needed to pay the total cost up front because the company could not order the part without our payment. Sympathetic to the limitations of a small repair company, we chose to pay the above amount in full on 02/05/2024, the day the representative came to the home and diagnosed the issue regarding the broken ice machine. On 02/05/2024, we received the receipt via email re the item to our email address for $605.90 confirming our payment. Sometime in March, having not heard from the company regarding updates since the date we requested service for the item, we reached out to the merchant via phone call. When we asked what the status was of ordering the part and the expected repair date, we were told the part had not been ordered yet. During this phone call, we asked for a refund. We did not receive any communication or contact from the merchant between the March phone call above and 04/03/2024, when we initiated contact below. On Wednesday, 04/03/2024, we reached out the company again and we stated that, because of the delay and lack of communication from the merchant, we no longer wished to use their services for the repair regarding the item. We were under the impression that this would not be an issue since the company had not ordered the part, nor had they provided any services or labor regarding this item. The merchant could not confirm whether or not the part had been ordered and stated that they would have to conduct "research" and that they would have to reach out to "accounts receivable" before they could issue a refund. We asked by when we could expect to hear from them again and were told by the representative on the phone that they did not know by when they would follow-up with us. We pressed them for a timeline for follow-up and were again told they could not say by when they would reach out for an update. We suggested that we would reach out on Friday, 04/05/2024, to ask for an update. We were told their office would be closed Thursday, 04/04/2024, through Monday, 04/08/2024. We stated that, in that case, we would reach out on Tuesday, 04/09/2024. On 04/03/2024, we chose to file a dispute with Citi. After filing the dispute, we received a pending credit in the amount of $605.90. After filing the dispute, we also wrote a brief review on Yelp stating that we were charged for services not received and encouraging others not to use this company's services. On Tuesday, 04/09/2024, we attempted to call the merchant and left a voicemail when the merchant did not answer. On 05/04/2024, we noticed the pending credit in the amount of $605.90 was withdrawn from our account and that the merchant had filed a response to our dispute. After reading in the merchant's response that they were open to resolving the issue directly with us, we reached out again on the below date. However, on 05/04/2024, we chose to refile our dispute because of the merchant's response in their reply that yes, according to them they had provided the service, and because of the merchant's previous lack of good faith and follow through. On 05/21/2024, we reached out to the merchant again via phone call. We again stated that we expected a refund in the amount of $605.90 for parts not ordered and services not received re the item. We were told we were in fact issued a refund to the same card. We stated that we would check our credit card account and our emails and would call back in a few moments. After terminating the call, we again looked through our email and bank statements and did not see a refund in the above amount posted to our account. Within fifteen minutes, we called back and told the representative that we did not receive the refund. The representative told us that if the invoice was not in our inbox, the representative would again have to reach out to "accounts receivable" because they may no longer have a copy because so much time had passed. The representative stated that we should know that companies like Wal-Mart only keep records such as that for 30-90 days. The representative then aggressively and sarcastically thanked us for the review we wrote and the "defamation we spread on the world wide web." We stated that it was not defamatory because what we wrote was true: we were charged for services we did not and have not received. When we told the representative we did not in fact receive the refund in the above amount, the representative first told us that we needed to prove to them that we did not receive it. Unsure of how we would prove that, we asked if they could provide proof of having issued us a refund. The representative stated again that they would have to reach out to one of their company's internal "centers" to send us that proof of refund. We still have yet to receive the refund.

For two different washer repairs, October 2023 and July 2024, T&C did an excellent job. I made…read morethe appointment online, it was confirmed by email and text, and the day of the service, a reminder text was received early that day. The repairman showed up on time, diagnosed the problem, explained the problem, gave me a quote including the part information and I approved. Within days, the office staff called me to let me know the part was in, and asking for when we could schedule the repair. Each time, the next day, my was repair was complete. Note: Carol D in Burlington North Carolina, not sure why Yelp thinks I live in San Francisco