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Chapel Hill , NC

Line Support

4.0 (1 review)
Open • 8:00 am - 7:00 pm

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1 year ago

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Anatoliy S.

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D & H Appliance Service - Breathing live back into this beautiful old Sub Zero refrigerator.

D & H Appliance Service

(28 reviews)

Three men came to look at my home to explore possibilities…read morefor heating and air conditioning. Matthew had been here earlier. The man in charge was well informed and creative. The older man's behavior bothered me, for he walked outside without my permission. He made me nervous as he was outside for a long time. I thought perhaps he left to sit in one of their vehicles. However he walked all over my property , even going into my barn and the old kitchen. I am very protective of my home and our land, for our family has lived here for 203 years. I had already told these three men that I do not allow ANYONE to roam about my land without my being present. When he returned to the house, I was angry and hurt that he had walked, maybe even spied, on my land without my permission! I was eager for all Service Experts to depart quickly. They had promised to contact me with a possible proposal for the heating and air conditioning. Now more than a week later, I have called Service Experts on two occasions, they have NOT returned my calls. I have NOT received a letter explaining their possible plans and costs. Obviously I question the integrity of this company and their truthfulness. Their talk did not offend me, but their actions are highly questionable. I do not want such behaviors to be their actions in business practices. At this moment, I am questioning if Service Experts is a trustworthy and reliable business that I want in our home . I do NOT want the older man to return, and I am unsure if I want any person associated with this business to even remember my address. Service Experts must earn my faith and trust; otherwise I will need to contract with one other competitor for this critical project. I sincerely hope their behavior is not indicative of their usual business practice. Please respond to me as soon as possible. Dr. Charlotte Jones

Over priced, left me with a safety (fire) hazard, and not at all responsive to follow up issueread more

RIZIK SOLUTIONS - The ice chunk

RIZIK SOLUTIONS

(47 reviews)

My clothes washer was leaking and could not figure out where the leak was coming from. I called 3…read moreplaces including Rizik Solutions. Lou was the only one to acknowledge my call. Although he was off the day I called, he texted and asked if I still needed help. He came the next day within 15 minutes of the time he said he would be at my house, and after a bit a checking, diagnosed the problem. I would have never figured it out on my own. He came back when the part came in and installed it. Additionally, he showed me exactly what he was doing, discussed washers, appliances, and used the time to teach me a few things about clothes washers and their maintenance that I was unaware of. It is difficult to find someone these days to find someone like Lou that is good at what they do and provides a competent service at a reasonable price. Although I hope to never need an appliance repair again, I know, deep down I will. Lou will be my first and only call. He is very friendly, knowledgeable, through, responsive, and looks after his customers.

Very quick response to fix clogged drain on freezer of refrigerator. It took him exactly one hour…read more He knew exactly what he was doing. He told me up front what it would cost and did i want to go ahead with it. The charge was $350.00 which seemed expensive but since i had not called around for prices snd since he has great reviews i went ahead with it. So the service was great and i no longer have water leaking onto my hardwood floors He responded to my review and said I was incorrect on the charge! I was not incorrect! It was $395.00! I was wrong and he is correct! The charge was $350.00. So, I hope this takes care of the correction. I am getting help and being sent in circles so not sure this will resolve the issue of my mistake

Mr. Appliance of Durham-Chapel Hill

Mr. Appliance of Durham-Chapel Hill

(66 reviews)

Erik showed up on time and quickly and professionally repaired my Samsung dryer. I appreciated him…read moreexplaining and showing me all the parts that were broken AND having the needed parts on his van. He also cleaned up the lint and debris after the job. Highly recommend for dryer repairs!

I have used Mr. Appliance in the past and had good experiences. However, a recent experience with…read morethem was so dreadful, I have to caution people to avoid this business. I was having new floors put into my home. In order to do that, my appliances had to be disconnected and reconnected. I called Mr. Appliance and they said sure. What I didn't know at the time is that the company now has set fees for dealing with appliances independent of job or size. So, for example, to move (twice) my fairly small wine chiller--2x3 feet--was over 600.00. They moved my microwave, which I had not asked for, and charged me over 300.00. All told, to move a fridge, wine cooler, microwave, dishwasher and stacked washer and dryer, Mr. Appliance charged me 2612.00. I should add that a friend--we had to be elsewhere for our floor replacement--watched all this work. None of it, except for moving the refrigerator was difficult and most was accomplished in minutes. I tried to get Mr. Appliance to work with me on the onerous fees but they did not. There was no appeals process nor were they especially interested in my concerns. So, DO NOT USE Mr. Appliance unless you are clear on what you will be charged before they come. Their prices are, at least for what I had done, insanely high. (And the fact that the payment screen asks that you tip is just too extra.)

Line Support - homeappliancerepair - Updated October 2026

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