1. Mike West Construction

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Naperville, IL

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Mike West Construction

5.0 (1 review)
Closed • 8:00 am - 7:00 pm

Services - Mike West Construction

Window repair services

New roof installation

Roof replacement

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11 years ago

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Everlast Exteriors of Illinois - New Roof, Siding, Soffits Fascia, Gutters and Windows.

Everlast Exteriors of Illinois

(27 reviews)

Everlast roofing has done a fantastic job repairing our roof after hail storm damage…read more They diligently worked with our insurance company to make sure our damage was covered and the pricing was fair. The job was done in one day and the quality was superb. They cleaned up so well, you couldn't even tell they had just spent the entire day replacing our roof and skylights. We are very satisfied with the complete job and they get a five star plus rating from us! Services: Gutter

We chose Mike with Everlast over several other vendors due to quality and Mike's reputation for…read moregreat customer service. We started the process in early January and were told the windows would not be ready until perhaps early March, but were pleasantly surprised when Mike said they were ready early. We would have had them the first week of February had it not been for the famous below 0 degree temperatures in the area that week. We had them installed the second week of February instead. Pros: -Received and had windows installed earlier than anticipated. -Took 2.5 days for all of our 27 windows and back glass door replacement. Due to cold temperatures, they worked one at a time so the house wouldn't get too cold. -was honest and fair on pricing and received referral bonus up front. -Mike always answered our calls with questions promptly and personally would come by to inspect and/or help facilitate letting his vendors in if needed. -You could tell the difference in drafts in the corrected areas from inside day 1. No further drafts and they look great! Cons: -4-5 months after installation and 3 of our 27 windows have leaks. We alerted Mike to this and he sent his worker to take a look - they said it was due to the trim on the outside that they didn't replace. Before installation, they indicated that it is not part of their services to replace. However, they didn't tell us before or during that our trims were so old that they would leak - we would have replaced them prior to the new windows if we knew this. We asked if we needed to replace them before and they said no. One of the windows that is leaking does not even have trim on it. When they came out to resolve, they added caulk around the trim and bent flashing for us for the front windows. The flashing should have been installed in the initial installation to prevent leaks. We are not able to get it installed until the new trim pieces are up... Even though they did not inform us about possible leaks, they should have removed the trim and put a water barrier in place before installation and before new trim was able to be installed. -Mike and his installers have a bit of an issue with taking accountability for issues. We were disappointed when his installers broke the interior of a window upon installation - it was safe to use, and they put cardboard over it, but the resolution took 20 seconds and Mike's installers insist it was somehow the manufacturer's fault. It took weeks for us to have this corrected, even though, again, resolution took 20 seconds. -While in the process of service correction for said window, the manufacturer was inflexible on timing and was scheduling more than a week out. Mike's response was that it isn't in his hands. No apology for the inconvenience of the broken window or the inflexibility of his vendor. -The manufacturing vendor cancelled day of (1 hour before). Reschedule availability wasn't until 10 days later. -The caulking the install team did had bubbles and cracks in some windows and just didn't look like a professional did it. When we told Mike of this issue, he said caulking is an "art" and his people are really just installers and don't need to be perfect at caulking. We personally feel that if installing windows is 100% of their jobs, caulking would be part of that job and they should look 100% well done. We had to redo some of it right off the bat. -Every issue that came up, Mike would just say he hoped we could focus on the positive aspects of the experience. It felt very dismissive. -They left aluminum scraps scattered across the backyard where our young children play. Cleanup in the back specifically was just not done to standards. We referred him to my mother's windows and they generally did okay, but did break one of her personal stained glass art by not being careful. No compensation or resolution was offered, minus an apology. We appreciated his team's work and like the products in general, but there is definitely room for improvement in the customer service department and potentially the product itself with the leaks. Considering part of his selling point was 100% satisfaction, we were left disappointed in that aspect.

Industry Elite Services - Before- Plainfield, Illinois Roof with Hail and Wind damage

Industry Elite Services

(13 reviews)

When you're in need of roof repair or replacement, Industry Elite is your one stop for everything…read more Over the years, we've had storm damage of one type or another. Each time, Corey has been responsive to assess the damages and make repairs. A couple of months back, we had a severe hailstorm. This time Corey came out and advised us that damage was much more extensive. As a result, we elected to file an insurance claim. We have been fortunate in working with Corey over the years. He checks the box for every important item. First, you really need someone local that has a quality reputation. Avoid the storm-chasers at all cost. They want a commission and then sub out the work to make-shift crews that come and go. Secondly, you want knowledge and comfort in quality material and workmanship. Corey, brings high integrity as he consults you through material choices and selections. The focus was on high value at a reasonable cost to protect your investment. Lastly, you want someone with strength in communications skills to work on your behalf through the insurance claim process. Things like city code, advances in construction approaches, durability and safety changed since we had our original roof installed over 15 years ago. To be blunt, the Insurance Company typically does not really care about these things in an effort to hold down cost. Corey is well established in the community and has relationships with the insurance companies. He worked directly with our adjuster on the initial damage assessment and was an advocate throughout the process. Our home is just under 6K square feet in an open area. The damages incurred were extensive to roof, gutters, chimney etc. Corey effectively provides a general management role to coordinate a timely completion of all elements. As for the job itself, Corey provides liability protection and insurance documentation to support it. We found the crew to be very friendly, courteous, efficient and most importantly cleaned up well after themselves. Over the years, we have been served well by Corey. Do yourself a favor and make Industry Elite your go-to place for quality help and support!

Would rate zero if I could. Elite did almost 40K in work to our house and our roof is leaking 7…read moreyears later, they are not honoring their warranty. We have a leak that unfortunately is in a closest and we did not notice immediately, I have contacted Elite via phone, email and website. I was told someone would call me back in 5-10 minutes after already being on hold for 10 minutes. Over 24 hours and can still not get a call back, we have mold developing and no answer, not even a phone call back. Contacting Boxer exteriors, they are coming out same day, I will end up paying for a repair the Elite should be fixing!

Naperville Windows & Doors - looks amazing!!

Naperville Windows & Doors

(31 reviews)

Great workmanship. Very professional and was able to replace the trim work as well which the other…read morecompanies weren't willing to do. Very reasonable pricing.

Our 30 year old, builders grade patio door was in dire need of replacement so we started doing…read moreresearch and receiving quotes from various vendors. Naperville Windows and Doors stuck out immediately to me with quick communication via email and phone, along with free in-person consultation. There were no gimmicks, no games, no pressure to purchase, and a full out the door price (no pun intended) with no additional fees that would come later. Other people I spoke with tried to put some pressure on me with timelines and costs, but I don't do business with places like that. Don and Sandy were great and easy to work with, timelines were exactly what they mentioned, and the day of install couldn't have gone more perfectly. Jereen came by and did an incredible job on the install, with beautiful trim finishing around the interior / exterior and sealing everything up beautifully. The work was also completed in about 5 hours which was very speedy and efficient. The pricing was right in our budget and extremely competitive with all other vendors we spoke with, but the level of customer service exceeded everyone else by far. We'll continue to do business with them for all of our door / window needs in the future, looking forward to working with them again! Best, Charlie

Mike West Construction - windowsinstallation - Updated October 2026

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