Burbine automotive went above and beyond to replace my steering pump. I recommend to my family and…read morefriends already. I just moved here and he's has been the best mechanic hands-down.

Failed to complete a job or communicate. Caused our family a lot of money to have the issues…read moreresolved

Top Notch, These guys can get it done. Ask for Frank, his knowledge of being in the industry for a…read morenumber of years should tell the whole story. You know I will tell it like it is. Just saying. JH

I was a repeat customer until recently. The so-called owner was very arrogant, unprofessional, and…read moredownright nasty. He didn't like the fact that I questioned him about new charges I was told I would have to pay for looking into the original issue I brought my vehicle in for just a couple of days prior. I said to him that I had just paid almost $1700 for looking into this issue along with repairs for other services the diagnostic revealed needed to be done and I didn't understand why I had to pay again and the original issue was never resolved. I am sure the average person would question paying additional money but I guess I'm not average because it insulted him. I understand if I needed to pay additional money for parts or the labor for actually getting the issue fix, but I was asked to pay for the tech to look into the same issue I just paid him to look into a few days prior. In fact, the same day I went to pick up my car, I had to turn around before I got home and bring it back for the same issue. After immediately bringing it back the technician (Shaun who was very nice and helpful) stated he would need more time to look into it and to bring it back the next week because they are closed on weekends. Well after I brought it back on Monday of the next week, I questioned Mr. Owner, (Alex ) and he sat erect in his chair and with a raised tone of voice began to read very aggressively from the computer in front of him spewing a list of services that had been done on my car saying none of them had anything to do with what I was currently there for. He stated that he didn't appreciate my insinuating his business did something wrong and that I needed to leave! I said to him I understood what he was saying but I didn't appreciate his delivery and his business may not have a successful future if he speaks to customers in this manner. He became indignant and stated "he didn't need my business and that he had several successful businesses and as the owner he could do and say anything he wants to and there's the door you can leave !" I want Alex to know that my business/$1600 may not mean anything to him but it was a huge sacrifice for me to pay and if future customers are treated in such a way, those dollars or lack of dollars add up and customer retention can make or break a business. So now I am out of lots of money and still can't see to drive after dark because of an electrical issue causing my headlight bulbs to blow out has not been fixed. So I would think twice about taking your vehicle here or you may end up spending lots of money and then told you aren't valued as a customer and to get out of the establishment like I was told to.

Jeffrey is a knowledgeable and great mechanic! He's an honest, kind, trustworthy, hard working…read moreChristian man!! I can't say enough about how great of a person and mechanic he is! If you're in need, PLEASE give him a call!! You won't be disappointed! Thank you for everything Jeffrey!!

Great communication Mr Jason is not just a regular mechanic also answers any questions any car…read moreyou have an question no hesitation also gave it good price for my Audi Q7 2018 Highly recommend

I cannot express how thankful I am for Jason. Last week, we had a crazy heatwave and my AC decided…read moreto act up. I read some great reviews for him and gave him a call. He was very busy, but fit me in. What could have been a very expensive repair turned out to be an easy fix for him and he had me back on the road in comfort. I've been looking for a great local shop and I've found it. Thanks Jason!

I have used HB Auto Repair many times and have been pleased every time. He has replaced a starter…read moreon my Sprinter, a gas tank level sensor in my wife's old Jag (COMPLICATED!) and the surge tank on my wife's newer Jag. This has been over a period of many yeas including today. Heyward has always been extremely nice and accommodating. I am a retired mechanical engineer (BSME 1969) and have always been impressed with Heyward's knowledge and diagnostic ability. If you see a negative review (about not keeping an appointment or calling) I'd bet whomever posted that was confused about who they had called since in my experience Heyward has always been very punctual and I can't believe he would fail to call anyone he had an appointment with if he was not able to keep it. I strongly recommend him!

While 2500 miles away from home, my son's car's battery died and he got a low tire pressure…read morewarning. I contacted HB Mobile Auto by phone and Internet, and Hayward sent me a quote which was very, very reasonable. Due to my son's schedule, I had to ask Hayward to arrive later in the day, and he showed up on time, took only 20 minutes to swap out the battery and inflate all tires to the proper pressure. Everything went perfectly and I will DEFINITELY use them again!

As a happy customer, I am sharing my superior car repairing experience today with The Autoshop of…read moreChapin and strongly recommend them to you for their professional, timely, affordable and friendly service that rejuveniles my 13 years old Toyota Camry. My car started to have more and more severe vibration issue when accelerating 2 weeks ago, especially when speed is more than 60 miles/h. I first went to my Toyota Jim Hudson, they said the issue is with my frontwheel bearing and front-left axle. Jim Hudson charged $1050 for both along with wheel alignment service. However, when I drove it back home and drove 1 trip to downtown, the vibration issue shows up again. I went back to them next day, the technician told me it may need wheel alignment. I was confused: shouldn't you have already done this as you charged me for that yesterday?. After waiting for 1.5 hours for alignment, the vibration issue still remains. They then inspected it again said the front passenger side axle also needs replacement for $760. I was so angry. ===== Then I decided to get my car repaired at another better business. I found The Autoshop of Chapin, a family owned business with high rating on google map. The receptionist (Katherine) is so friendly. I don't need any waiting, she asked me to bring the car over, and immediately asked a mechanic to have a drive test, and figure out the vibration issue and confirmed its cause after test-drive. Then I was quoted for ONLY $505 for axle replacement compared to Jim Hudson's $760, a 33% save!!! Katherine also immediately gave me a ride back to home. After arriving home, I found I forogt the key at their shop.. Without any complaint, Katherine drove back with me and got the key and send me back home again. We talk and chat like friends.... at 4pm, Katherine picked up me again, and my car drives like a new car now. Zero vibration at all now. What can you ask for your next car repair? 33% cost-saving, making a new friend plus professional and quality repair by Kathy's husband with 20-year auto repair experience. You will feel so good by not worrying about being over-charged and getting the job done. Just make a call 8033458585.

Fast, professional, and no upselling. In and out for an oil change quicker than expected. Staff was…read morefriendly and explained everything clearly. Will be back.

These guys was very nice and answered all of my posting. The lady answered the phone and also…read moredoing the computer thing were so incredibly nice, polite.

Excellent they found the problem we had and fixed in less than an hour! Great job very friendly!read more

Stopped in for alignment last week. I was so impressed with the way Debbie and Greg treated me (and…read moremy car). The service is fast, super friendly and very reasonably priced. I will be coming back again for all my service needs! Thanks for a job well done!!!