Avoid This Contractor - Unprofessional and Poor Quality Work…read more
We hired Mike and his team for a full kitchen renovation after speaking with multiple contractors, ultimately choosing him because his quote was a few thousand dollars less. Unfortunately, this decision ended up costing us much more in stress, time, and additional expenses due to the poor quality of work and overall unprofessionalism.
The project began immediately after Thanksgiving, and we were initially told it would take one to two weeks to complete. Instead, it dragged on for months, finally wrapping up at the end of February. While the bulk of the work was completed within the first few weeks, many key aspects were done incorrectly. Among the biggest issues:
* Most of our cabinets were crooked
* Our garbage bin pull-out did not function at all
* The sink was improperly not properly sealed
We brought these concerns to Mike's attention multiple times, but rather than taking accountability, he consistently shifted the blame--on the holidays, the vendors, or even our own kitchen layout. Instead of addressing the problems with professionalism, every discussion became an argument where he tried to justify the mistakes rather than correct them.
On top of that, there were constant delays and last-minute schedule changes, making the entire process incredibly frustrating. Mike would frequently commit to a specific date or time, only to either cancel last minute or show up hours late without notice. There were multiple instances where we rearranged our schedules and canceled personal plans to accommodate his timeline, only for him to either not show up or notify us at the last minute that he'd be delayed by several hours.
This entire project required us to micromanage him for months. We constantly had to reach out for updates and follow up on unresolved issues. When we expressed our dissatisfaction, we were often met with excuses, forcing us to check in repeatedly--sometimes for days--just to get basic updates. It was exhausting and completely unprofessional.
To his credit, Mike did offer to fix the remaining issues toward the end of the project. However, by that point, we were so drained from the months of back-and-forth, excuses, and constant delays that we were simply unwilling to go through another drawn-out process. The garbage bin alone took months to get fixed, and based on that experience, we had no confidence that the rest of the issues would be handled any more efficiently. Major issues remained unresolved--such as the entire section of cabinets around our refrigerator being visibly crooked. Despite showing him clear photo evidence (including a level proving they were not straight), he still insisted the issue was due to our floors and refrigerator, which were not the problem.
Another major issue was his employee, who displayed a lack of care for our home and quality of work. He placed heavy tools directly on our new furniture and stone countertops, which is completely unacceptable. Despite multiple complaints, Mike insisted that we work with him and made no effort to correct his employee's behavior or craftsmanship.
While we initially saved a few thousand dollars, the frustration, lack of professionalism, and poor workmanship made this renovation an absolute nightmare. I strongly recommend paying a little more for a reputable, reliable contractor who takes accountability for their work--because in the end, this "cheaper" option was far from worth it.
To add to the unprofessionalism described above - I received this text from Mike after posting my honest review, which I took as a threat.
