I am so highly disappointed and frustrated with my experience with Midwest Window Solutions - I have not been happy at all with their services or their problem resolutions. I worked with a designer to have the blinds made and they were supposed to be black, blackout shades that covered 4 windows. The goal was to block out the light more effectively - I know there will be light leaking from the sides which is normal. First, installing the blinds was just a plain hassle with Covid-19 as well as their very limited hours of operation. Once they were installed and I saw them, they are a grey color and that is not what should have been ordered. They are VERY far away from the window itself and the amount of light that comes through is significant - I paid a lot of money for these blinds and was told that if there are any issues, that they would help to resolve them.
Now, not only were the blinds the wrong color, they were also damaged for 2 of them for the actual curtain (one has a hole near the bottom and the other has frayed fabric on the side - very frustrating on top of it being the wrong color and having a massive gap between the window and the frame) AND the top part that houses the rolled up fabric was the wrong type for one, and then another one was too wide and not even put up! After such a long wait for these and difficulty with working with them, it was just so frustrating that I paid a lot of money to have high quality blackout shades and then all these problems. Essentially half of the order was wrong or damaged.
Now this company carries Hunter-Douglas and they help with the warranty and Hunter-Douglas said they will remake and replace the defective parts which would be fine if the order was actually correct!
I had to work with Diana and she would repeat the same information to me as if I don't understand what she is saying which is highly demeaning and I did not appreciate that she simply wanted to tell me that the order was put in wrong, there's no refund no remake with the right color, theres nothing she will do besides have the current ones remade and the current issues fixed. I asked if they could remake the mistakes with the right color and she said no, Hunter-Douglas wouldn't do that.
Now here is how it gets even worse: DIANA REFUSES TO GIVE ME THE INVOICE! I have never had this kind of experience anywhere, but since the order was placed through the designer (who she blames for the mistake) that he will have to pay to have it remade since Midwest Window Solutions will not help. I have asked numerous times to have the invoice or the order, and she just won't give either of them to me which I think means that she is hiding something - it's very weird and makes you question why she is hiding it from me. If everything was paid and ordered by the designer then sure, I would understand - but I paid and I paid ahead of time.
I am at my wits end with this company and terrible result - I want to have either a full refund or the blinds to be made the right color. I can even live with the light leaking out from the sides if they were the right color! I have no other choice but to also reach out to the Better Business Bureau and see if they can help me. I really just want to have a resolution - I just want a refund (they can take the blinds back and put the old ones back up) or the blinds to be the right color and would even delete this review if they just give me a satisfactory resolution. read more