We nervously walked into Pepose Vision Institute and were warmly greeted by the front desk…read morereceptionist. Unfortunately, I don't remember her name, but she was kind and welcoming, even as she was finishing up with another patient. We explained our situation: we had just discovered the night before that our insurance had not renewed. Understandably, we were worried, especially since we were dealing with something as important as our eyes and eyesight. Dana, the office manager, was absolutely wonderful! She was compassionate, supportive, and completely understanding of our situation. I asked if they offered a self-pay discount, and she graciously explained that they would determine the cost based on what needed to be done and collect payment at the end. She reassured us not to worry, and although we were still understandably anxious, her kindness immediately put us more at ease. We were taken back promptly, and the technician was kind, patient, and understanding throughout the process. Then we met Dr. Sayed-Ahmed, who was kind from the moment he walked in! His bedside manner was exceptional, and he made us feel comfortable during an understandably stressful visit. We are scheduled to see him again on Thursday at another office, and we are truly hoping for the best. We were sad to learn that he will be moving back to Egypt, because doctors with his compassion and bedside manner are truly special. We have our fingers crossed that the steroid drops do the trick, especially since we are leaving Friday for a three-week trip to Senegal for FIFA. We left with a follow-up appointment scheduled and our bill paid. I believe Dana and/or Dr. Sayed-Ahmed went above and beyond to help us with a self-pay discount, and we are incredibly grateful for their generosity and understanding during an already stressful time. I would absolutely recommend Pepose Vision Institute, Dana, Dr. Sayed-Ahmed, and the entire team! Working with the public isn't always easy, and healthcare can be especially stressful when you're worried about your vision and finances. This team showed us compassion, patience, and genuine kindness when we needed it most. They truly came out on top in our book! Thank you all for making a difficult situation so much easier. We are beyond thankful and have our fingers crossed that our next visit in South County will be just as wonderful.

Ashley is the nicest and most professional person. She took me through all of my eye tests and was…read moreso personable and amazing. She's very patient and makes sure you are always comfortable. I've been seeing Dr. Rieger for years at Pepose Vision and he's very thorough and nice as well. The front desk is always great and they checked me in quickly and I saw Dr. Rieger on time at my appointment time. I highly recommend an early morning appointment. I only come for annual eye exams so no glasses or contacts needed! I have better than 20/20 vision. Ashley says in the military they would call me Hawkeye! :)

I had my follow-up of my procedure done here, and I was extremely happy with how it went. First…read moreoff, everyone was super nice and genuine. They were quick to answer the questions I had, and I felt very comfortable. The doctor was gentle with the eye exam, and I felt like he answered all the questions I had easily. He was very nice and efficient. He didn't waste my time. Really, no one here did at all. The office is very clean and quiet. It's comfortable without being over the top and definitely not super cold and clinical. It was really a great follow-up, and I'm so glad they were able to get me in so quickly after my procedure since it was barely 24 hours. I'm glad they were able to accommodate my schedule. This is a great location and they were amazing!

The staff here is absolutely fantastic!so polite and they really make you feel comfortable while…read morekeeping you informed. The surgery was less than 15 min and I'm now seeing 20/20. The quality of care here is excellent.

By far the most friendly staff around! From walking through the door and being greeted with big…read moresmiles, to Doctors that take their time, make sure you understand everything, and get you out the door with any problems. I have been to a lot of eye doctors that I have had to go back time and time again due to not having the correct prescription, contacts not working, glasses being off centered or not looking right on my face. Ever since I have started coming here they have been spot on since day one! Stop wasting your time, and go to the place that will get it right the first time around!

Horrible experience. I was a patient for several years-first few years OK but went south two years…read moreago. Didn't order my contact on a timely basis so there were insurance issues. Last straw was with my recent glasses prescription--their office sent an outdated prescription to the lab so that my new glasses have an old prescription. To correct it, they sent someone else's prescription to the optician. The optician caught it but I was still out of pocket for the replacement lenses. The office staff is incompetent and disorganized and the Dr. did not accept responsibility for her team's errors. Would not go to Clarkson Eyecare for anything ever.

I would certainly like to commend David P. Prange, O.D. for Family Eye Care…read more I am a 70 year old retired Ozark Air Lines/TWA MD-80 Captain and my vision has always been of utmost importance to me. I found Dr. Prange to very professional, courteous, and thorough with my Eye Examinations and would recommend him highly to anyone seeking Eye Care. Sincerely, Bill Calvert

Fantastic place. Very thorough refraction. My previous optometrist did not do a good job of trying…read moreto fix my astigmatism but this doctor did a great job really honing in on my correct prescription. I will be coming back. This is a great place. Shout out to Dr. Riley. You made my day with crystal clear vision. Thank you for being so precise!

Fresh from an appointment with Dr. Steele, I am writing to highly recommend him and his team for…read moreyour optometry needs. Steele Vision is the independent optometrist associated with the Costco in Manchester, MO. This is my third visit to a Costco-affiliated optometrist in a third different state, and by far this was the best experience (all were very good, this was best). Mr. M. was in town for a brief time and desperately needed to get a post-COVID eye exam in before subsequent travel. Setting up an appointment over the phone was easily facilitated by his polite, friendly, and efficient team. $70 for a non-contact lens examination (I believe it is $99/$100 for the contact lens exam). The team observed COVID precautions, all wore masks, seating inside was limited while the hand sanitizer was abundant. Check in was a snap and within minutes Dr. Steele had finished his prior appointment and I was being seen on time. Things started out really well, when Dr. Steele turned to acknowledge me while he was wrapping up with another patient and told me he would be with me in a quick moment. The exam features a standard battery of eye tests (such as glaucoma "puff-test," slit lamp exam, which I won't get detail), I will note that the test did not require dilation (where dilating drops are instilled and you have 20-30 minutes of impaired vision after the exam). I am assuming that the equipment used is of the newer sophisticated variety that obviates the need for dilation. If having your pupils dilated is important to you, definitely ask about this because it was not given as an option (not that anyone would want this option...it is uncomfortable). What was very impressive about Dr. Steele's style were his: fast and efficient pace or work, his friendly attitude, his interest in explaining eye anatomy and answering questions, his clearly conveying options, and thoroughness. Point 1 Time: I was in and out in 15 minutes. 20 if I include my getting to check in, waiting at the front door, and then my time paying/checking out. Dr. Steele had everything efficiently running and his workspace was very clearly and cleanly organized, allowing him to efficiently move around and conduct the examination without it being too cramped. Point 2 Friendly: Whether it be his friendly comments about us all battling through COVID or his casual chatting about where I live in Virginia. If you're at all uneasy about visiting a health provider, Dr. Steele is the one you want to visit with a calm, chill, warm attitude that comes across right from the get-go. Point 3 In-depth explanations: Though he was clear to point out that he won't explain if patients are not interested, he was quick to efficiently and clearly explain eye anatomy and variations in my eyes. His explanation of variation in nerve anatomy and distinguishing between variable physiology and pathology were solid. Though he was speaking in technical terms after being asked a few technical questions, I got the distinct impression that he could clearly explain potentially complicated ideas (such as astigmatism) in everyday clear language. Point 4 Q&A: It was easy and great to be able to quickly volley questions to Dr. Steele and he hit them back like Federer. Super efficient, open to fully helping me to understand. Point 5 Options: When it came time to understand my options for glasses, he carefully and clearly described three different options to meet optimal needs, budget, and ease of use. You got the feeling Dr. Steele really wanted to be sure you got the best glasses set-up. Point 6 Thoroughness: As is should be, Dr. Steele performed a thorough pre-exam health screening asking about a family history of eye disease, current prescriptions, and any precipitating factors that brought me into the office. Throughout the eye exam he was taking time to demonstrate different eye settings and highlight differences, being certain that I had achieved the best prescription. There are people who do their job and go through the motions. There are others who have found a great niche work environment. Dr. Steele recounted how he used to work at a large group practice where he felt rushed, but now found a better place where he could spend a bit more time and have better patient outcomes. Similarly, his team of support staff (both clinical and administrative) are fantastic and worked really efficiently to assist patients in a friendly manner. Shame on me for not asking their names, they were fantastic and deserve credit too! If everyone had the same pleasant demeanor and attitude about serving patients and promoting health as Dr. Steele and his staff, we all wouldn't mind visiting the doctor.

I had an emergency eye situation and was not hopeful that Dr. Steele, my very reliable but annual…read moreoptometrist, would make room for me within an hour's notice but Dr. Steele and his team got me in asap. I had an acute cornea abrasion and Dr. Steele accessed me, provided some medicinal help, then made the call to a cornea specialist where I was seen within 12 hrs. Dr. Steele was compassionate, helpful, and most importantly, treated me like I was the most important person in his life at that moment.

Dr. Cusumano runs an exceptional practice; he is kind, thorough, and knowable. The time Dr…read more Cussamano takes to insure you get the perfect prescription is greatly appreciated. The frame selection at Cusumano Vision Center terrific. There is a wide variety of styles, colors, and name brands to choose from. I particularly have a smaller face and was able to find three glasses that fit exceptionally well. Normally I have trouble finding one pair, let alone three pairs! When I narrowed it down to my three pairs the staff was patient and kind to give me feedback on each pair. Dr. Cusumano even came out to join to see "the finished product" of my glasses selection. I would highly recommend Cusumano Vision Center to everyone!

Attitude including a sincere desire to serve the patient; support staff were good--doctor not so…read moremuch