I'm very impressed with this facility…read more This facility is state-of-the-art with beautiful architecture, wonderful staff, and amazing technology. First, don't try to park anywhere. Use the valet service at the front door. (It costs the same as parking at the ramp yourself.) And it only takes a few minutes for them to bring your vehicle back to you when you're done for the day. There are concierge staff milling around everywhere, ready to help you out if you get lost. The all have matching vests and notebook computers on shoulder straps. They can look nearly anything up, including patient specific information like appointment locations and doctor names. Check-in on the floors is usually pretty speedy and efficient. They have multiple digital podiums that are super flexible. They seem to quickly add & subtract staff when needed to keep up with patient traffic. The check-in staff frequently give you a notebook for answering pre-appointment questions. Done with the questions? Leave it anywhere. They'll find it and pick it up. They also give an RFID badge that lets them know exactly where you're located. In the bathroom when they call you? They know where you are. They also take your photo and they know what you look like. Pretty cool. The lobbies are all spacious, beautiful, and comfortable. They also offer complimentary coffee & tea. Nice! If that isn't enough for you, run downstairs and visit the little cafe on the first floor. The medical staff are all great. I've seen many, many people and I have always been treated well. Since many of the docs are also professors, they're up on all the latest information, treatments, research studies, and equipment. Many times you also get to see medical students, medical residents, or laboratory people. Last but not least, when you leave, you often need to visit the scheduling person. They're located in a round cubby outside of each clinic. Again, I'm impressed with the efficiency and the organization. Unfortunately, I had to see Dr. Ondrey about a problem that ended up being tongue cancer. I eventually had tongue surgery and he got me fixed up. He saved my life...or at a minimum, gave me a few more years. Thanks to everyone at the University of Minnesota Clinics! -Daddy Maxx Retro

Dr. Chris Tolan has an excellent and authentic patient manner. He is positive and listens well to…read morehis patient's concerns. He is also an outstanding surgeon. The results of my two facial surgeries are very good, and the scars are negligible, which is important for a facial surgery. I could hear the interaction between Dr. Tolan and his surgical staff during my second surgery. They were professional but light-hearted, and demonstrated an interactive team approach to the entire surgery process. I was also informed of costs upfront, and details of the billing. That was refreshing. The clinic is well run, appointments usually run on time, and Dr. Tolan spends the requisite amount of time with each patient. I never felt rushed, and was treated courteously by staff and nursing. Seeing Dr. Tolan did restore my faith in the medical profession. I have not had such a positive experience at other clinics and during other surgeries. I am also a health care lawyer so I tend to be a bit critical. I highly recommend Dr. Tolan and his team.

The check-in process sucks and the red head behind the desk is an argumentative bitch. I asked her…read moreif the clinic could scan my cards and do the check in process and not only did she say no, she couldn't have left it at that, she scoffed at my question and said 'I've never in my life been to a clinic where the front desk scanned your cards and filled in your medical history.' I tried pointing out that the medical staff has always done that for most of my life and she STILL argued with me. What a horrible customer service employee! She is in the WRONG JOB! SO, Maple Grove ENT is paying 2 employees to stand behind the desk and giggle and gossip with each other while their paying clients have to process their own check in and medical history and not only won't do it for you when asked, they yell at you and tell you how wrong you are to have even asked.

I was again having Chronic Ear issues and made an appointment here to be seen. I saw Lindsay a PA…read morewith the practice. Lindsay was very caring and willing to listen to my story of my right ear. We came up with a plan which was reasonable and went from there. I did appreciate they had a hearing test area and I was able to get a test during my appointment and didn't have to go somewhere else it come back. Ann helped me with this and was very kind and helpful. They do have a couple of other locations as well Coon Rapids and St Louis Park. I was able to get into the Maple Grove location in a timely matter. I would highly recommend this clinic to try to get to the bottom of issues they really seem to know what's going on. Thank you

Stellar detective work, yet again!…read more Dr Furlong has consistently figured out the solutions my husband and I need! We leave each appointment grateful for his expertise, and optimistic about the direction of our health.

Dr Furlong only seems to want to get you coming back for more and more visits even though what he's…read moredoing is not working. My sister will no longer go there anymore. I don't think he's in it to help you.

Great skills and will help her patients - if you have ear, nose or throat issues - go see herread more